--- title: ePayPolicy Reviews meta\_title: 'ePayPolicy Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 159 reviews by the users' company size, role or industry to find out how ePayPolicy works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 159 scale: '5' date\_modified: '2026-08-01' parent\_category: name: Insurance url: https://www.g2.com/categories/insurance --- # ePayPolicy Reviews & Product Details Visit Website Over 10,000 insurance companies trust ePayPolicy to speed up inefficient payments with an easy-to-use, connected platform. Secure, online ACH and credit card payments, daily check collection and payables network tools, all within a single dashboard. Time-saving management system integrations ensure your accounting team is just as delighted as your customers. * * * Product Website ePayPolicy Seller [ePayPolicy](https://www.g2.com/sellers/epaypolicy) Discussions [ePayPolicy Community](https://www.g2.com/products/epaypolicy/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Anamaria Cifuentes Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months [ View More Pricing Information ](https://www.g2.com/products/epaypolicy/pricing) ## Top-Rated Alternatives [ ![FileHandler Enterprise](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FileHandler Enterprise") FileHandler Enterprise 4.4/5(36) ](https://www.g2.com/products/filehandler-enterprise/reviews) [ ![Duck Creek Billing](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Duck Creek Billing") Duck Creek Billing 4.3/5(16) ](https://www.g2.com/products/duck-creek-billing/reviews) [ ![BriteCore](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BriteCore") BriteCore 4.3/5(24) ](https://www.g2.com/products/britecore/reviews) [ View All Alternatives ](https://www.g2.com/products/epaypolicy/competitors/alternatives) ## User Insights Average based on 159 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## ePayPolicy Integrations (6) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AMS360 ](https://www.g2.com/products/ams360/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Applied Epic ](https://www.g2.com/products/applied-epic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS Managed Services (AMS) Integration App ](https://www.g2.com/products/aws-managed-services-ams-integration-app/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") EZLynx ](https://www.g2.com/products/ezlynx-ezlynx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HawkSoft ](https://www.g2.com/products/hawksoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews) Show More ![Melissa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa M.") MM Melissa M. Operations Manager Small-Business (50 or fewer emp.) 9/2/2025 "We have been using it for 4yrs and wouldn't have it any other way" 5/5 What do you like best about ePayPolicy? E-pay policy platform is simple to use. We love it. Review collected by and hosted on G2.com. What do you dislike about ePayPolicy? I really wish the site was faster. It seems like it takes a long time to get from page to page. Review collected by and hosted on G2.com. What problems is ePayPolicy solving and how is that benefiting you? I hope they are solving the speed of the site Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 8/25/2025 "EPAY made taking payments effortless" 5/5 What do you like best about ePayPolicy? The most helpful tool is the ability to create invoice and send directly from website Review collected by and hosted on G2.com. What do you dislike about ePayPolicy? I have not found at this time that there is anything i would dislike Review collected by and hosted on G2.com. What problems is ePayPolicy solving and how is that benefiting you? taking payments with credit card that our agency was not able to prior Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LR Laurie R. commercial lines customer service Small-Business (50 or fewer emp.) 9/2/2025 "ePay is the best addition to our office" 5/5 What do you like best about ePayPolicy? The Ease of Use for our clients is the best Review collected by and hosted on G2.com. What do you dislike about ePayPolicy? besides some clients not wanting to pay a fee there is nothing to dislike about epay Review collected by and hosted on G2.com. What problems is ePayPolicy solving and how is that benefiting you? no problems at this time Review collected by and hosted on G2.com. Show More 9/10/2025 Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 6/11/2024 "SIMPLE AND EASY EVERYTIME" 4.5/5 What do you like best about ePayPolicy? Easy for the agency and also the client to use. Review collected by and hosted on G2.com. What do you dislike about ePayPolicy? I like everything but the fees are changing often. Review collected by and hosted on G2.com. What problems is ePayPolicy solving and how is that benefiting you? Its allowing our agency to have more time by allowing the client to make their own payments. Review collected by and hosted on G2.com. Show More 8/25/2025 Current UserValidated ReviewerSource: Organic CE Chris E. President Small-Business (50 or fewer emp.) 8/25/2025 "Easy & Accurate - everytime" 5/5 What do you like best about ePayPolicy? Ease of use if top priority and ePayPolicy delivers Review collected by and hosted on G2.com. What do you dislike about ePayPolicy? Monthly fee if you happen to have a solution that doesn't have one... Review collected by and hosted on G2.com. What problems is ePayPolicy solving and how is that benefiting you? ePayPolicy allows us to collect money through credit cards and/or checking account. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Small-Business (50 or fewer emp.) 8/25/2025 "Great product" 5/5 What do you like best about ePayPolicy? Easy to navigate and understand......... Review collected by and hosted on G2.com. What do you dislike about ePayPolicy? Nothing i can think of that i dislike about this product except the CC fee is a bit high Review collected by and hosted on G2.com. What problems is ePayPolicy solving and how is that benefiting you? Not having the have the insured come in to make payment....especially the elderly or handicapped Review collected by and hosted on G2.com. Show More 9/9/2025 Validated ReviewerSource: Organic LK Leslie K. Agency Owner Small-Business (50 or fewer emp.) 6/13/2024 "For accepting payments, it has been a great platform. The fees aren't too high." 5/5 What do you like best about ePayPolicy? The ability to transfer funds to another business with an EPAY Policy account for only fifty cents per transaction. Review collected by and hosted on G2.com. What do you dislike about ePayPolicy? I would like to possibly expand the functionality of my EPAY Policy account, but in the past I haven't been contacted when I've requested information or put myself on the interest list of an upcoming feature. I've received marketing emails about monthly recurring payments between insured and agency via EPAY, Finance Connect, and integration. When I signed up with EPAY Policy, the integration (and subsequent set up) to Vertafore's AMS360 and InsureLink was not mentioned or offered. Maybe I wasn't offered the integration because my aggregator is the owner and admin of our Vertafore account, integration is handled by the aggregator, and maybe the integration between our AMS and multiple branch agency's EPAY accounts cannot be set up due to the AMS being a large master account, with limited integration options? Review collected by and hosted on G2.com. What problems is ePayPolicy solving and how is that benefiting you? payment acceptance online vs. paper checks, cash payments Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MG Morgan G. Agency Manager/Producer Small-Business (50 or fewer emp.) 6/13/2024 "Great investment for our agency" 5/5 What do you like best about ePayPolicy? ePayPolicy has saved our employees tons of time and has given us a central location for electronic payments versus multiple methods to track. Implementing and mastering this payment system into our daily operations took less than a day. The prefill payment page is simple and quick. We never have issues with the system and our clients find making payments super easy. Tracking our transactions and batch-outs takes no thought or effort on our part because ePayPolicy displays them perfectly on the page and offers an Excel spreadsheet for download. The cost is great for the service provided. We use this system every single day. Review collected by and hosted on G2.com. What do you dislike about ePayPolicy? I wish the site loaded quicker. Regardless of what you click or select, there is a lag in load time that is just this side of annoying, but not enough for us to change providers, obviously lol. I also wish the layout of the website was updated and more organized, especially the main dashboard. Aesthetics isn't as important to me as user friendliness and organization, but I do think the site could use a facelift. Otherwise, we love using ePay! Review collected by and hosted on G2.com. What problems is ePayPolicy solving and how is that benefiting you? ePayPolicy has freed up a lot of time for our agents so that we can spend less time servicing and more time selling. We were also able to discontinue offering a full menu of payment methods and moved all electronic payments to ePay. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alicia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alicia R.") AR Alicia R. Executive Vice President Small-Business (50 or fewer emp.) 6/24/2024 "Helping you to be more efficient" 5/5 What do you like best about ePayPolicy? We love how easy ePayPolicy is to use both from our customers side and from ours. Implementation took no time at all. Their customer support has been incredible from before we started using them years ago and remains that way today. The team uses ePayPolicy daily and our customers have loved that we can accept payments so easily now. Review collected by and hosted on G2.com. What do you dislike about ePayPolicy? The only down side we have encountered to date is that when you go to pay someone, their system still shows accounts that are not active and will allow you to pay that inactive account. We were able to get things corrected but it took months as ePayPolicy simply moves the money from one account to another. Review collected by and hosted on G2.com. What problems is ePayPolicy solving and how is that benefiting you? Prior to ePayPolicy we were unable to accept online payments or even credit cards. ePayPolicy definitely understands the smaller insurance agency and is priced affordably for all. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KR Kristie R. Office Manager Small-Business (50 or fewer emp.) 6/13/2024 "ePay has changed the game !" 5/5 What do you like best about ePayPolicy? There are many features that our agency loves about ePay, but I would say the best thing this company has is that they are CONSTANTLY rolling our new features, asking for feedback on what we are needing or where we see a lack in their platform that we woudl like to see added. Besides the fact that its very user friendly and it has great integration wiht your management system, you can use it to collects funds from clients AND pay your whoelsalers/brokers. Review collected by and hosted on G2.com. What do you dislike about ePayPolicy? There really isn't a downside to ePay, I have found a need that you cannot do on their platform and had to find a work around for us, however when voiced to ePay they got to working on filling that need. Review collected by and hosted on G2.com. What problems is ePayPolicy solving and how is that benefiting you? Invoicing DIrect Bill, but they are rolling out invoicing diretly within their dashboard so htat will fix the problem I am having. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about ePayPolicy? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ePayPolicy ](https://www.g2.com/products/epaypolicy/discussions/new) GU Guest User • Last activity almost 3 years ago What is ePayPolicy used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-epaypolicy-used-for) [ View all Discussions ](https://www.g2.com/products/epaypolicy/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/epaypolicy/pricing) ##### Categories on G2 [Insurance Billing](https://www.g2.com/categories/insurance-billing) ##### Explore More [Best video conferencing app for small business](https://www.g2.com/discussions/what-s-the-best-video-conferencing-app-for-small-businesses)[Is a dedicated hybrid cloud storage platform worth it for a mid-size company?](https://www.g2.com/discussions/is-a-dedicated-hybrid-cloud-storage-platform-worth-it-for-a-mid-size-company)[Which identity resolution platform has the strongest privacy and consent management for a financial services company that needs to be careful about how customer data gets linked?](https://www.g2.com/discussions/which-identity-resolution-platform-has-the-strongest-privacy-and-consent-management-for-a-financial-services-company-that-needs-to-be-careful-about-how-customer-data-gets-linked) [Which ETO ERP options have good mobile access for shop floor and field service teams who need to update job status without going back to a desktop?](https://www.g2.com/discussions/which-eto-erp-options-have-good-mobile-access-for-shop-floor-and-field-service-teams-who-need-to-update-job-status-without-going-back-to-a-desktop)[Which unified workspace platforms integrate cleanly with Microsoft 365 and Google Workspace so employees access everything without leaving the tools they already use?](https://www.g2.com/discussions/which-unified-workspace-platforms-integrate-cleanly-with-microsoft-365-and-google-workspace-so-employees-can-access-everything-without-leaving-the-tools-they-already-use%20)[Pros and Cons Details](https://www.g2.com/products/epaypolicy/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)