SH

Scott H.

Small-Business (50 or fewer emp.)

12/15/2020

"Tops One"

5/5

What do you like best about Enumerate?

The team at Tops listens to our needs and treats us like a partner. The software is saving us time and only getting better. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Nothing at all. Great customer support the support team is amazing. Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Small-Business (50 or fewer emp.)

8/10/2020

"HOA Management software review"

1/5

What do you like best about Enumerate?

Cost is affordable at only $0.50 per door. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Their support is by far the worse I have ever experienced. After three days when I submitted a ticket for support I still did not get a callback to resolve a simple problem of adding a new user. I had to threaten them of changing software companies and 10 minutes they called me. This happens to all of our employee and they have pretty much just given up on their support now. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

I would recommend Vantaca or AppFolio who has better support and about the same user friendly as Tops one. Both are also web-base software. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

We are currently shopping for another software company due to their lack of support. We would rather pay a higher price and not lose business for better support. I have not realized any benefits of Tops One other than being web based when we changed to them from Tops Pro. Review collected by and hosted on G2.com.

DB

Denise B.

Community Associations Institute Manager Member

Mid-Market (51-1000 emp.)

12/21/2020

"TOPS has been there for me my entire Community Management Career"

5/5

What do you like best about Enumerate?

I find the tutorials and frequent webinars to be very helpful. If you find yourself stuck on a task you can always refer back. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Right now I would say the downside is not being able to re-open a work order if you accidentally close it. Review collected by and hosted on G2.com.

UR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

8/25/2020

"Great experience with TOPS Upgrade"

5/5

What do you like best about Enumerate?

We recently upgrade to TOPS One from the remote login TOPS and I have found the upgrade to be very user friendly and I am now able to do more on my phone than I ever thought possible, which has been very helpful these last few months! Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

The only downside I have experienced is in the financial reporting. Our Board preferred the layout of the reports in the old TOPS but I am hopeful we can redesign them to match. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

I have used many versions of TOPS for over a decade and they continue to improve the product.

I am amazed at what I can now do remotely. It is wonderful! Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

Working remotely has been much easier with TOPS One. I am able to "be at my desk" wherever I happen to be. Review collected by and hosted on G2.com.

WG

Wendy G.

On-site Property Manager

Small-Business (50 or fewer emp.)

12/21/2020

"Wonderful customer service!"

5/5

What do you like best about Enumerate?

The customer service has been great. I like being able to use the Youtube videos as well. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Sometimes it seems like certain processes have too many steps Review collected by and hosted on G2.com.

BG

Brittany G.

Small-Business (50 or fewer emp.)

12/21/2020

"Favorite Software"

5/5

What do you like best about Enumerate?

Convenience of accessing everything I need Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Sometimes it runs a little slow, but that’s expected when there is a lot of usage. Review collected by and hosted on G2.com.

AF

Art F.

Mid-Market (51-1000 emp.)

12/15/2020

"Good accounting program for condominiums."

5/5

What do you like best about Enumerate?

Able to edit previous transactions. We were able to discontinue an expensive off-site server when changing to Tops One. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Only shows last 30 days on lookup windows, i.e owners history, a/p history, etc. Review collected by and hosted on G2.com.

KW

Katie W.

Small-Business (50 or fewer emp.)

7/1/2020

"The support team at TOPS is amazing!"

4/5

What do you like best about Enumerate?

The product support team at TOPS is amazing! This is a new software for our company and I have found that during the transition Tara and Valerie have been super helpful. If for some reason they don't know an answer to a question I have, they reach out and figure out a way to make it happen. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

One area of improvement would be on the user side. I have several people who own multiple units that would like to have access to each of them. I was told they had to have a different email for each property to register. For people who invest in condo communities this is prohibitive. I would recommend making that aspect more user friendly. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

Take advantage of TOPS support! Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

As I reach out to support I am finding that I am able to learn more about the software to be able to work independently. As a new user, I have found that it is not intuitive and that I rely heavily on support to get the work done. Review collected by and hosted on G2.com.

WG

Wendy M. G.

Bonding Program Coordinator

Small-Business (50 or fewer emp.)

10/9/2020

"Best Customer Service / Software Training JUST LOVE IT!"

5/5

What do you like best about Enumerate?

WOW where can I start? The training and follow up experience with Ms. Jusino as a customer service has been amazing in our transition process ( very professional and patient with our hundred questions).

As a manager I love this platform and I highly recommend to purchase their services.

Definitely best decision made! Great software, excellent team to work with! Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Not complaints at all. The platform is well structured Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Small-Business (50 or fewer emp.)

12/28/2020

"HOA Management All in One"

5/5

What do you like best about Enumerate?

Easy setup, easy processing and the support pages and videos are useful. Universal Property Management Platform Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Form letters are not the same as previous versions of Tops Review collected by and hosted on G2.com.