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PH

Paula H.

Accountant

Small-Business (50 or fewer emp.)

10/26/2022

"User Friendly"

5/5

What do you like best about Enumerate?

TOPS ONE is user-friendly; I love it compared to Pro. Our team with One is very informative, helps in any way and is there for any questions we have. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

The only thing I have found that I don't like is specific areas; the cursor doesn't land on the following line, meaning I have to use the cursor to add what I need. Review collected by and hosted on G2.com.

Response from Karen Roberto of Enumerate

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Thank you for the glowing review, Paula! While we certainly won't claim perfection, it really is in our plan to get as close as possible. Our primary objective is to make community management easier and one way we get there is by being user-friendly, so I greatly appreciate you sharing your experience.

UA

Verified User in Accounting

Small-Business (50 or fewer emp.)

10/20/2022

"Worst Software Out There"

0/5

What do you like best about Enumerate?

The only thing I like about TOPS one is the ability to have a custom chart of accounts for each association. However, this can also create a lot of confusion if made too custom. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

TOPS One support is terrible. They're very slow and usually unhelpful. TOPS pay is confusing and hard to reconcile. Lack of reports and customization of reports. The software is not intuitive at all. Review collected by and hosted on G2.com.

Response from Karen Roberto of Enumerate

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First, thank you for your feedback. It sounds like we had a great opportunity to serve you better in support and we fell short. Our team's core focus is on making community management easier and one component of that is how we support you. While we appreciate the many positive support comments that have been left here, I want to convey that I apologize that you did not feel that same level of support. Again, I appreciate the feedback and we take it to heart.

MS

Melissa S.

Property Manager

Small-Business (50 or fewer emp.)

3/11/2022

"Easy To Use Great Software"

4.5/5

What do you like best about Enumerate?

Owner Access and communication is easy to access and utilize. Financial Reports are detailed a specific, easy to read for everyone. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

I would have to say not being able to go back I have to constantly open up a 2nd page to access information when doing deposits. Not being able to go back to original page with filters that were set. When calling support they have very little knowledge on the accounting aspect and provide incorrect information and it makes it hard for our bookkeeper to adjust things on their end for tax purposes. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

It has everything that is needed for Property Management of HOAs and owners have a pretty positive experience with only a few having issues utilizing the owner portals. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

Help with notifying owners when maintenance has been updated or completed. I have figured it out with help from support and am all set. I allocated an owner payment wrong and needed to post it to the correct owner account and it was giving an error when post dating the check to when it was deposited into the bank. When this occurred the support team member had no idea what it meant and guided me to post it anyways for the current date and leave a transaction note stated the problem. According to our bookkeeper that was not correct and it needed to adjust the pre paid codes in their transaction ledger first in order to allocate the check to post date it to the correct date. They need more training on financials and cash receipts with making adjustments when payments are entered incorrectly and already have been posted before realizing it. Review collected by and hosted on G2.com.

RD

Rae D.

Community Association Manager

Small-Business (50 or fewer emp.)

3/15/2022

"Survey"

4/5

What do you like best about Enumerate?

Financial reports: These can be customized and the ease of downloading multiple reports in one package. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

The GL code and description are in one column on the yearly spreadsheet. As such the number of characters to name the GL accounts is limited. Descriptions must be spelled out rather than abbreviated for clarity to the Board of Directors. Descriptions carried over to another line cause one-page reports to become unnecessarily multiple pages. There is another column containing the GL codes and so my recommendation would be to eliminate including the GL code in the description column. This is the case in Tops Pro. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

I like the quick ease of uploading pictures for CC&Rs violation letters. It is great that this can be accomplished while in the field and saves time. However, for communities with 500+ homes, the problem I have is that the CC&Rs short report includes the CC&R code and is not necessary. With Tops Pro we can run a one-line report and this works for us with a community of 100+ violations to check up on. Review collected by and hosted on G2.com.

EV

Erin V.

Community Manager

Small-Business (50 or fewer emp.)

6/17/2020

"Work from anywhere with ease"

5/5

What do you like best about Enumerate?

Our company is able to automated a lot of things which helps us focus on our clients more. It took some time to really learn the new program however LINDSAY ZEILSTRA has been an awesome help and source of information. Tops continues to add features that are very helpful and save myself and our company time. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

More information needed prior to the change from Tops Pro to TopsOne so we were fully aware of what it would take to be ready for the switch. Many of the areas that were lacking have been upgraded and continue to be. Our homeowners would like to see one email logins for all their accounts on the owner portal. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

Get as much training as you can before implementation and contact your customer success manager as much as you need to work out all the details Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

Going automated is the biggest benefit and time saver for us. Also being able to work from anywhere including the car. Many processes are being streamline using Tops One which again saves time and allows up to put additional time into our communities that we manage. Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Small-Business (50 or fewer emp.)

7/26/2022

"Esential to property management!"

5/5

What do you like best about Enumerate?

Navigation. You can always track back to the last screen you were on as well as where you have been. The blue line aka my bread crumb trail is key when training board members on the system. They always get lost and this seems to be the biggest help. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Integration. I feel that it always seems to be an uphill battle getting Tops one to integrate with other systems like smart banking strong room and com web ect . Review collected by and hosted on G2.com.

JC

John C.

Community Manager

Small-Business (50 or fewer emp.)

2/1/2022

"Game Changer"

5/5

What do you like best about Enumerate?

The TOPS support and staff actually take ideas from our company and implement them into the TOPS software. It has become our one-stop-shop for all of our work! I have been able to streamline almost all work items. The advanced portal has empowered our homeowners and has reduced the overall administrative workload. The ability to quickly navigate, create custom reports, run those reports, and present them to the board in a timely manner has been invaluable to us! Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

There are a few features I still wish we could tailor a little more to our companies needs, but that doesn't outweigh the tremendous benefits of this software. I also think that the advanced portal should allow board members to send blast emails, but we love it! Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

Increased productivity, less busy work, a complete load taken off of our admin and accounting staff, and built-in redundancy. It has really empowered the homeowners so they have access to all the documents they need and we have been able to take care of a lot of email traffic simply because the homeowners now have a place they can go to access anything they need. Truly invaluable. Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

4/13/2022

"A solid and still maturing product with a great user interface, helpful support team."

4/5

What do you like best about Enumerate?

Integrated accounting and property management functions with easy access to info from anywhere, any device. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Some features/functions could use further development or improvement. Missing, for example, is the ability to link/view/edit multiple properties to a single owner record so that the owner's balance and other information can be accessed from a single screen. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

Take the time to read/view TOPS extensive collection of videos, tips and tutorials, especially those related to program features/functions most important to you or your organization.

I have used earlier versions of TOPS software (TOPS Pro) for many years and the company has a good reputation for continually improving it's products. TOPS [ONE] is a major advance compared to TOPS Pro, but lacks a few features that Pro users are accustomed to. I expect this will change as TOPS continues to refine and expand the functionality of TOPS [ONE]. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

Saves hours of staff time, improves member communication and allows self-help for members via owner's portal. Review collected by and hosted on G2.com.

MM

Mike M.

Small-Business (50 or fewer emp.)

7/14/2020

"Tops [One] is unlocking the potential of our entire team."

5/5

What do you like best about Enumerate?

It's hard to pick one favorite feature. One of the most helpful features of Tops One is the global accessibility to information within the system. Using the Global Search field anything can be easily located. Also, the ability to move between tasks is very streamlined, it's really very easy to move from taking payments, to posting payables, to accessing homeowners' accounts, with almost no lag. What I like most is its cross device functionality. I do most of my work on a PC, but in or out of the field tablets and smartphones can get things done. Owner Access is another great feature. It allow owners to view their accounts and make payments. Then finally is Tops Pay. The is seriously going to change our receivable process, making payment process (credit cards and ACH) integrate seamlessly from Owner Access to Tops One. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

What I dislike about Tops One is role assignment for users. Not everyone is going to have the same accessibility, and I like that, but when assign what can and cannot be done by someone, there's not a good way to see what they see or really know what they can do until they try it out and and let me know. One thing that I both love and dislike is that the product is web based. Which is takes courage to get used to. There's no locally accessible program, so if the internet at the office goes out, there's no access to Tops One. There's no app to down to anything. no inter, no Tops. But realistically, it's a minor concern for us because we do have pretty reliable internet at the office. And I don't think I've ever had an outage at home, the two places where I do most of my work. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

Tops One is a complete property management tool. The more I use it the more intuitive it feels. With features like Tops Pay and Owner Access, this product can easily handle your management needs. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

We are definitely solving the flow of information problem. We were using Tops Pro, and only accounting had access to it. Anyone needing an owner balance or mailing labels for example had to go through the accounting depart to get what they need. Now, that information is there for everyone to access from where ever they are one whatever internet enabled device they're using. We're realizing this is empowering people, allowing them to better help clients, making information seem like less of a "secret" and building a foundation for better teamwork. Review collected by and hosted on G2.com.

RP

Roxana P.

Accounts Receivable at Property Keepers Management, LLC

Small-Business (50 or fewer emp.)

3/1/2022

"I love TOPS[ONE] it is very easy and simple to use."

5/5

What do you like best about Enumerate?

I like that I can quickly delete "Posts" made in error. The "Action" feature is everything. Also, I love that I can download a document and can share the document with everyone in the community. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

I wouldn't say I like when it switched over to a different community, and the system doesn't allow me to change it over to the right one. I want to do a simple switch without having to delete the "post" and start over. Review collected by and hosted on G2.com.