The deployment of ENA has allowed us to retire multiple other products and reduce the number of management IPs we have to configure in SNMP from 7-9 down to just two. Since that initial deployment, we have expanded it's use globally we allowed us to retire an additional 7 tools.
Possibly more than technical side, the relationship we have been able to build with the owners, Park Place, and the level of access to development and their senior leadership team as mean that we continue to get to steer direction on new features in the product to make sure it fits our needs as a service provider. I believe this is the best partnership we have had with any vendor in our history. Review collected by and hosted on G2.com.
The biggest challenge is lack of name recognition as we leverage ENA as part of the services that we provide to our client base. From targeted marketing or more highly visible partnerships, the Entuity name needs more recognition in the IT Network world. They were purchased by Park Place a few years ago which has helped in some areas but not in the area of name recognition in the monitoring space.
One other area of concern, which is likely true with many vendors, but something we didn't used to see with the Entuity folks is they tend to defer instead of just coming out and saying 'no' to some questions. If we are asking for them to support something new that doesn't make sense to them we would appreciate a more open and honest answer. I recently met with their executive team and got those answers that their engineers will no longer provide. Review collected by and hosted on G2.com.
