Some of the upsides of Onfido is that they're always innovators in this market. They are up to date with the newest tech and fraud detection solutions. Review collected by and hosted on G2.com.

In the last 3 years we've worked with them we've had a lot of CSMs and commercial teams that have changed. Review collected by and hosted on G2.com.

The CSM service is excellent; super responsive and helpful, with a real desire to help you get the best out of the product. Review collected by and hosted on G2.com.

Our current intgeration can make it diffult to get decent MI, however this should be resolvd with an upgrade. Review collected by and hosted on G2.com.

It's a biometric model, offering an effective solution for fraud prevention. Review collected by and hosted on G2.com.

Minor technical issues, but quickly resolved. Review collected by and hosted on G2.com.

Onfido provides an extra layer of potection against identity fraud/theft Review collected by and hosted on G2.com.

Deep fake videos were being auto-approved at one time Review collected by and hosted on G2.com.

Sales and onboarding. The tool is working fine for KYC. Review collected by and hosted on G2.com.

Onfido is sending completely incorrect invoices, which are tenfold the amount they should be. I tried to contact the Billing department several times to discuss, but no response. As you understand I am not willing to pay for services we did not get. After a while they cut off their services. I am now trying to get into contact with them for more than 20 days, but no response what so ever. Unbelievable. Extremely unprofessional. Review collected by and hosted on G2.com.

the AI usgage of detecing fraudulent IDs Review collected by and hosted on G2.com.

some gaps such as the user only needs to complete 1 out of the 2 challanges Review collected by and hosted on G2.com.

A link is sent to clients that we are onboarding, it is easy and fair to use as we distribute it to clients within different sectors on a daily basis.

The different features and checks e.g. watchlist report, facial similarity and document report are utilised in a way that efficiently provides us with a verification of identity process that has been implemented across our business.

The comprehensive and compliant screening of potential clients during the onboarding phase so we are able to make a conscious decision as to whether we proceed or not. We are therefore able to protect our business against individuals that will be deemed as a risk, allowing us to comply with all the legal procedures while ensuring the business remain fully compliant.

We were able to have a live demo by the Onfido team and their continued customer support is available if/when we experience any issues. Review collected by and hosted on G2.com.

When a client is flagged as 'review' you are not able to update the system and manually 'approve' this would be beneficial and ensures we are doing our due diligence. Review collected by and hosted on G2.com.

The face match algorithm is pretty accurate Review collected by and hosted on G2.com.

Less flexibility to call individual apis. Review collected by and hosted on G2.com.

Qualitative output on ID docs. Nice customer flow Review collected by and hosted on G2.com.

Some missing options specific for dutch customers Review collected by and hosted on G2.com.

What I like about Onfido is it's integrations potential with other systems, high customization and easy to use dashboard. Review collected by and hosted on G2.com.

There are sometimes inconsistencies with scanned documents. Review collected by and hosted on G2.com.