Customer support of Onfido is prompt and is usually accurate in its response. Review collected by and hosted on G2.com.

Onfido has to start leveraging AI, especially POA verification has come a long way since the advent of LLM. Review collected by and hosted on G2.com.

Onfido does their best to improve and resolve issues as soon as they can. They take care of us really well, and ensure continuous success. Review collected by and hosted on G2.com.

Onfido is quite costly in terms of investment, as well as updates or requested enhancements don't come as quickly as we would want since many entities use it. Review collected by and hosted on G2.com.

Identity verification made fast as well as its great human support. We use the service daily, onboarding an average of more than 1,000 customers. Review collected by and hosted on G2.com.

Document segregation on Malaysian market not fully comprehensive Review collected by and hosted on G2.com.

Dashboard reports and results display is exactly what we need for the business. API integration easy. Review collected by and hosted on G2.com.

Associated costs with volume - although this is just a necessary evil! Review collected by and hosted on G2.com.

ease of use, makes user turn head 90 degrees to detect deep fake, and watchlist. Review collected by and hosted on G2.com.

Receiving 4 emails per person's identification is a little annoying, but its easy to use and easy to view. Review collected by and hosted on G2.com.

The solution works and does not require a lot of maintenance on the client side Review collected by and hosted on G2.com.

We have not been able to influence IDV completion rates to be even higher Review collected by and hosted on G2.com.

Its a fairly stable provider for a critical risk service Review collected by and hosted on G2.com.

Analytics on the data we put through onfido could be improved. Also developer transparency on upgrades in OS level dependencies have not been that clear. Review collected by and hosted on G2.com.

An easy way to verify identities with a variety of documents. Review collected by and hosted on G2.com.

Verification is dependent entirely on the quality of the scan Review collected by and hosted on G2.com.

Great customer support, our CSM is great. We perform hundreds of checks a day with a low failure rate. We recently rollout out multilingual support and setting up the onfido sdk to support this and customise where necessary was easy Review collected by and hosted on G2.com.

Sometimes the data validation is inaccurate and it can be tricky to get it corrected Review collected by and hosted on G2.com.

The thing that i like the most is that they are always trying to improve their product. Review collected by and hosted on G2.com.

I don't like that Onfido always try to sell you new stuff but they don't fix the problems with the current product Review collected by and hosted on G2.com.