I appreciate that the product is reliable and stable, and the support is very professional. I don't need to have a secondary provider as backup because the quality of service is well above 99.9%. The initial installation was very simple because the product is very similar to Onfido. Review collected by and hosted on G2.com.

We do not have the ability to customize the SDK and apply the style we want to have. Review collected by and hosted on G2.com.

I’ve used Onfido’s ID&V products across several different companies and workflows. Their services are well thought out, and they have highly responsive customer support teams and account managers who consistently go above and beyond to understand customers’ use cases. Review collected by and hosted on G2.com.

There are quite a few integration methods available, but the features aren’t always consistent across all of them.

It’s also not always clear when tasks are updated within workflows, so better notifications would be really helpful. Review collected by and hosted on G2.com.

Entrust IDV delivers accurate identity checks. The platform is easy to use and offers solid configurability, which makes it straightforward to tailor to our needs. Review collected by and hosted on G2.com.

Entrust IDV meets all of our needs at the moment. No downsides to call out. Review collected by and hosted on G2.com.

I would like to say much but I can only say Dashboard UI is easy to use. Review collected by and hosted on G2.com.

Their documentation is out-dated! They declared (by a C level managers) that onfido java sdk is not supported as much as REST API is). I realized this there was a mismatch between SDK response and documentation. They needed to confess this after wasted weeks that I was pushing them this a serious problem on their end but support team kept sending their out-dated documentation link. It was a nightmare!! Beside same API is returning different responses in SDK and Rest API. Some of the fields are missing in SDK responses than REST API. This is why I spent a couple of week to migrate their broken SDK to Rest API. Other than that they never tagged their depracted methods. You need understand this by reading their documentation and dang! Other than that their It takes ~5 mins to get auth code. You are waiting to get auth code for minutes to access dashboard. Addition, they don't provide all functionalities in their sandbox env. If you want to test autofill feature you need to test this on their live environment. This limits testing capabilities in development part. This requires 3 sepertes instances at least. One for test, One for preprod(live), one for live. Review collected by and hosted on G2.com.

The details are clearly explained, and the inspection clarification is easy to understand. Review collected by and hosted on G2.com.

The login method using MFA feels secure, but the auto-lock kicks in too early. Review collected by and hosted on G2.com.

Clear UX, good workflow that helps to reduce IT dependency. Flexible decision engine, Support. Review collected by and hosted on G2.com.

Verifications takes a lot of time, document processing is too long. Review collected by and hosted on G2.com.

What I like most about Entrust IDV is that it’s really easy to use and integrates smoothly, making onboarding quick while keeping fraud in check. The workflow builder is flexible, reports are simple to understand, and support is reliable, which makes scaling verification straightforward. Overall, it’s secure, fast, and adaptable, with everything you need to meet compliance without extra hassle. Review collected by and hosted on G2.com.

It can be expensive sometimes and bit slow in processing of ID documents. Review collected by and hosted on G2.com.

Option for building flows and good visualization of branches Review collected by and hosted on G2.com.

Buggy environment , not good technical support, lack of options for reports and filters Review collected by and hosted on G2.com.

The prompt turnaround time continues to be the key benefit. The speed of verification supports efficient onboarding and improves customer experience, particularly in high-volume KYC environments. Review collected by and hosted on G2.com.

There are still occasional inaccuracies in identity document verification. Some valid documents are flagged incorrectly, which requires manual review and creates additional operational workload. Improving document recognition accuracy and reducing false negatives would significantly enhance overall performance. Review collected by and hosted on G2.com.

Verification checkpoints, ease of inboarding and documentation support through AI Review collected by and hosted on G2.com.

Usage of AI is fine but also in some cases human logic also needs to considered Review collected by and hosted on G2.com.