--- title: Entrust IDV, formerly Onfido Reviews meta\_title: 'Entrust IDV, formerly Onfido Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 129 reviews by the users' company size, role or industry to find out how Entrust IDV, formerly Onfido works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 129 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- # Entrust IDV, formerly Onfido Reviews & Product Details Visit Website Entrust fights fraud and cyberthreats with comprehensive identity-centric security that protects people, devices, and data. Our solutions help enterprises and governments safeguard critical systems from every angle, enabling secure onboarding and issuance, providing everyday identity protection, and empowering them with 360-degree visibility and orchestration across keys, secrets, and certificates so they can transact and grow with confidence. Building on our decades as a pioneer and innovator in establishing trust, Entrust has a global partner network and supports customers in over 150 countries. * * * Product Website Entrust IDV, formerly Onfido Seller [Entrust, Inc.](https://www.g2.com/sellers/entrust-inc) Discussions [Entrust IDV, formerly Onfido Community](https://www.g2.com/products/entrust-idv-formerly-onfido/discuss) Solution Type All-in-One Overview by Nick Barker Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/entrust-idv-formerly-onfido/pricing) ## Entrust IDV, formerly Onfido Integrations (6) What do users say about integrations? Verified by Entrust IDV, formerly Onfido [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Financial Services (formerly Salesforce Financial Services Cloud) ](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Emlo Compliance ](https://www.g2.com/products/emlo-compliance/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") World-Check On Demand ](https://www.g2.com/products/world-check-on-demand/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/10/2024 "Innovative solution with a dedicated team" 4/5 What do you like best about Entrust IDV, formerly Onfido? Some of the upsides of Onfido is that they're always innovators in this market. They are up to date with the newest tech and fraud detection solutions. Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? In the last 3 years we've worked with them we've had a lot of CSMs and commercial teams that have changed. Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Onfido is compliant and reliable for identity verification with numerous Id documents Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/4/2024 "Excellent Service from CSM" 4/5 What do you like best about Entrust IDV, formerly Onfido? The CSM service is excellent; super responsive and helpful, with a real desire to help you get the best out of the product. Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? Our current intgeration can make it diffult to get decent MI, however this should be resolvd with an upgrade. Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Onfido helps us to identify and verify our customers in a seemless way, ensuring a smooth customer experience Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 1/15/2025 "Antifraud Supervisor" 4.5/5 What do you like best about Entrust IDV, formerly Onfido? It's a biometric model, offering an effective solution for fraud prevention. Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? Minor technical issues, but quickly resolved. Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Onfido has significantly reduced the rate of identity theft. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/4/2024 "Making KYC Verification Simple" 5/5 What do you like best about Entrust IDV, formerly Onfido? Onfido provides an extra layer of potection against identity fraud/theft Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? Deep fake videos were being auto-approved at one time Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Onfido helps cut down manual reviews significantly which saves on man-power. Auto-approvals also provide our customers quicker access to the platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite PV Paul V. Small-Business (50 or fewer emp.) 3/3/2024 "Excellent tool but horrable customer support. No answer for more than 20 days now." 1/5 What do you like best about Entrust IDV, formerly Onfido? Sales and onboarding. The tool is working fine for KYC. Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? Onfido is sending completely incorrect invoices, which are tenfold the amount they should be. I tried to contact the Billing department several times to discuss, but no response. As you understand I am not willing to pay for services we did not get. After a while they cut off their services. I am now trying to get into contact with them for more than 20 days, but no response what so ever. Unbelievable. Extremely unprofessional. Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Checking authenticify of advertisements. Review collected by and hosted on G2.com. Show More Response from Andrew Turner of Entrust IDV, formerly Onfido [Editedit](https://www.g2.com/survey_responses/entrust-idv-formerly-onfido-review-9373175/official_response/edit) Dear Paul, Thank you for bringing this matter to our attention. Please accept our sincere apologies for any inconvenience you may have experienced. Rest assured, we are actively addressing the issue internally and are committed to resolving it promptly. A member of our support team will be in touch with you shortly to assist you further. Thank you for your understanding and patience. Warm regards, Andrew Turner Current UserValidated ReviewerSource: Organic ![Verified User in Capital Markets](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Capital Markets") UC Verified User in Capital Markets Mid-Market (51-1000 emp.) 9/17/2024 "multiple liveness checks" 4.5/5 What do you like best about Entrust IDV, formerly Onfido? the AI usgage of detecing fraudulent IDs Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? some gaps such as the user only needs to complete 1 out of the 2 challanges Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? onboarding Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 12/20/2023 "Compliant and Beneficial" 4/5 What do you like best about Entrust IDV, formerly Onfido? A link is sent to clients that we are onboarding, it is easy and fair to use as we distribute it to clients within different sectors on a daily basis. The different features and checks e.g. watchlist report, facial similarity and document report are utilised in a way that efficiently provides us with a verification of identity process that has been implemented across our business. The comprehensive and compliant screening of potential clients during the onboarding phase so we are able to make a conscious decision as to whether we proceed or not. We are therefore able to protect our business against individuals that will be deemed as a risk, allowing us to comply with all the legal procedures while ensuring the business remain fully compliant. We were able to have a live demo by the Onfido team and their continued customer support is available if/when we experience any issues. Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? When a client is flagged as 'review' you are not able to update the system and manually 'approve' this would be beneficial and ensures we are doing our due diligence. Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Onfido allows us to legally remain compliant in our business and focus on generating more client leads as well as maintain our client database as we are not having to dedicate as much resources and time to try and decipher whether a client is who they say they are and whether it would be a risk doing business with them. The fact that a link is generated means that many clients can simultaneously complete the Onfido verification process too and we can see from a page of results whether the client has passed the check or not. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kshitij A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kshitij A.") KA Kshitij A. Senior Product Manager Mid-Market (51-1000 emp.) 9/4/2024 "Good tool overall with good customer service" 4.5/5 What do you like best about Entrust IDV, formerly Onfido? The face match algorithm is pretty accurate Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? Less flexibility to call individual apis. Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? KYC for onboarding Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 9/4/2024 "Proper ID flow" 3.5/5 What do you like best about Entrust IDV, formerly Onfido? Qualitative output on ID docs. Nice customer flow Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? Some missing options specific for dutch customers Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Identifying customers in the onboarding process (finance, HR, Mobility). Digitizing this process is much faster for customers and more reliable for businesses Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/4/2024 "The most complete IDV system" 4.5/5 What do you like best about Entrust IDV, formerly Onfido? What I like about Onfido is it's integrations potential with other systems, high customization and easy to use dashboard. Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? There are sometimes inconsistencies with scanned documents. Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Onfido is crucial for our KYC onboarding process. Review collected by and hosted on G2.com. Show More 9/10/2024 Validated ReviewerIncentivizedSource: Seller invite ## Questions about Entrust IDV, formerly Onfido? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Entrust IDV, formerly Onfido ](https://www.g2.com/products/entrust-idv-formerly-onfido/discussions/new) GU Guest User • Last activity almost 4 years ago What is Onfido used for? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-onfido-used-for) [ View all Discussions ](https://www.g2.com/products/entrust-idv-formerly-onfido/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 14 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/entrust-idv-formerly-onfido/pricing) Entrust IDV, formerly Onfido Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_53aa659240a771318b97bd904d3af204/jumio.png "Product Avatar Image") Jumio 4.1/5(28) [ Compare Now ](https://www.g2.com/compare/entrust-idv-formerly-onfido-vs-jumio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7309ea355eeac1911baccdb793a58dc9/veriff.png "Product Avatar Image") Veriff 4.5/5(61) [ Compare Now ](https://www.g2.com/compare/entrust-idv-formerly-onfido-vs-veriff) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_738761599f7dfe3a41ea8e5c937e5e23/trulioo.png "Product Avatar Image") Trulioo 4.4/5(40) [ Compare Now ](https://www.g2.com/compare/entrust-idv-formerly-onfido-vs-trulioo) ##### ##### Entrust IDV, formerly Onfido Features Detection Alerts Analysis ID Analytics Intelligence Reporting Incident Reports Administration Blacklisting Encryption Audit Trails Integration Mobile SDK Workforce Authentication Customer Authentication [ View More Features ](https://www.g2.com/products/entrust-idv-formerly-onfido/features) ## Top-Rated Alternatives [ ![Sumsub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumsub") Sumsub 4.6/5(125) ](https://www.g2.com/products/sumsub/reviews) [ ![Veriff](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veriff") Veriff 4.5/5(61) ](https://www.g2.com/products/veriff/reviews) [ ![Shufti](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shufti") Shufti 4.5/5(151) ](https://www.g2.com/products/shufti/reviews) [ View All Alternatives ](https://www.g2.com/products/entrust-idv-formerly-onfido/competitors/alternatives) ##### Categories on G2 [Biometric Authentication](https://www.g2.com/categories/biometric-authentication)[Fraud Detection](https://www.g2.com/categories/fraud-detection)[E-commerce Fraud Protection](https://www.g2.com/categories/e-commerce-fraud-protection) [Biometric Authentication](https://www.g2.com/categories/biometric-authentication)[Fraud Detection](https://www.g2.com/categories/fraud-detection)[E-commerce Fraud Protection](https://www.g2.com/categories/e-commerce-fraud-protection)[Anti-Money Laundering (AML)](https://www.g2.com/categories/anti-money-laundering)[Identity Verification](https://www.g2.com/categories/identity-verification)[Age Verification](https://www.g2.com/categories/age-verification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Highest rated influencer marketing platforms for a mid-market tech company that needs real-time campaign visibility without building custom dashboards?](https://www.g2.com/discussions/what-are-the-highest-rated-influencer-marketing-platforms-for-a-mid-market-tech-company-that-needs-real-time-campaign-visibility-without-building-custom-dashboards)[What BIM objects sources are most trusted for accuracy and model quality by structural engineers who need components that behave correctly inside analysis workflows?](https://www.g2.com/discussions/what-bim-objects-sources-are-most-trusted-for-accuracy-and-model-quality-by-structural-engineers-who-need-components-that-behave-correctly-inside-analysis-workflows)[Best text-to-image tools for rapid blog post thumbnail creation](https://www.g2.com/discussions/best-text-to-image-tools-for-rapid-blog-post-thumbnail-creation) [Which library management systems provide clear reporting and analytics for measuring catalogue usage and implementation success?](https://www.g2.com/discussions/which-library-management-systems-provide-clear-reporting-and-analytics-for-measuring-catalogue-usage-and-implementation-success)[Best conversational AI platforms for website integration](https://www.g2.com/discussions/what-are-the-best-conversational-ai-platforms-for-website-integration)[Pros and Cons Details](https://www.g2.com/products/entrust-idv-formerly-onfido/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)