--- title: Entrust IDV, formerly Onfido Reviews meta\_title: 'Entrust IDV, formerly Onfido Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 129 reviews by the users' company size, role or industry to find out how Entrust IDV, formerly Onfido works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 129 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- # Entrust IDV, formerly Onfido Reviews & Product Details Visit Website Entrust fights fraud and cyberthreats with comprehensive identity-centric security that protects people, devices, and data. Our solutions help enterprises and governments safeguard critical systems from every angle, enabling secure onboarding and issuance, providing everyday identity protection, and empowering them with 360-degree visibility and orchestration across keys, secrets, and certificates so they can transact and grow with confidence. Building on our decades as a pioneer and innovator in establishing trust, Entrust has a global partner network and supports customers in over 150 countries. * * * Product Website Entrust IDV, formerly Onfido Seller [Entrust, Inc.](https://www.g2.com/sellers/entrust-inc) Discussions [Entrust IDV, formerly Onfido Community](https://www.g2.com/products/entrust-idv-formerly-onfido/discuss) Solution Type All-in-One Overview by Nick Barker Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/entrust-idv-formerly-onfido/pricing) ## Entrust IDV, formerly Onfido Integrations (6) What do users say about integrations? Verified by Entrust IDV, formerly Onfido [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Financial Services (formerly Salesforce Financial Services Cloud) ](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Emlo Compliance ](https://www.g2.com/products/emlo-compliance/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") World-Check On Demand ](https://www.g2.com/products/world-check-on-demand/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Samuel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel A.") SA Samuel A. Mid-Market (51-1000 emp.) 3/7/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Onfido are very customer based and helpful in driving a better experience for our company and users." 4/5 What do you like best about Entrust IDV, formerly Onfido? The account managers are very insightful and helpful. Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? Currently we have experiecne no downsides to using Onfido. Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Onfido is helping us solve a better pass rate for ID verification, this increases our user retenton rate. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 8/26/2022 "Great product and excellent support to improve our use of it" 4/5 What do you like best about Entrust IDV, formerly Onfido? Patricia is an amazing CSM who is always on hand and offering to support us in our use of the product as well as suggesting ways for us to improve business outcomes. It's great to know we have a partner that is looking out for our best interest and that of our customers'. Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? We were recently informed about a new policy for how Onfido holds application data and that we would have some of our data deleted going forwards. This was via a generic message with a short timeline and no consultation. This isn't a trivial matter for us and we are now having to figure out how we meet our data retention obligations. I'm sure there were good reasons for Onfido to do this but we would have appreciated a bit more of a lead time in the communication. Would have rated Onfido a 9 otherwise. Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Onfido is helping us optimise the experience for our customers so that they receive a smooth introduction to our product while ensuring we still meet our KYC obligations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Minhaz M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Minhaz M.") MM Minhaz M. customer service manager Mid-Market (51-1000 emp.) 6/14/2022 "easy to use and does exactly what we need it to do" 5/5 What do you like best about Entrust IDV, formerly Onfido? very simple user interface that the entire team - from multiple different departments - can use and get trained up on fast. Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? nothing so far, it's much more simple and easy to navigate when using other similar services. Review collected by and hosted on G2.com. Recommendations to others considering Entrust IDV, formerly Onfido: Get it if your customer service team require identity checks in order to handle inbound customer tickets or if your platform requires KYC as a part of registration. Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Being able to quickly and accurately verify customers who contact us via phone, chat and email. Our security process is one of our main processes when handling with inbound customer questions and issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Investment Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Management") UI Verified User in Investment Management Mid-Market (51-1000 emp.) 8/31/2022 "I am pleased with the improvements." 4/5 What do you like best about Entrust IDV, formerly Onfido? The improvements Onfido showed over the past few months. I appreciate the easy-going communication with their spokesperson and that Onfido puts effort into providing solutions. Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? The inconsistency of the results of the verifications, there is still a big discrepancy with them. The results seem overcomplicated, especially when it comes to the condition of the documents. Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? The issues with 3rd party assistance in the verifications and marking fraudulent documents with more accuracy. It helps us to comply better with regulations and to provide a better and safer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 8/30/2022 "A flawless and superb experience for your clients" 5/5 What do you like best about Entrust IDV, formerly Onfido? The speed with which Onfido is processing the data, their accuracy and the nice interface offered to the end user. Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? It would be great if you could expand the type of documents that can be reviewed via Onfido (the proof of address in different regions, e.g.) Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Manual checks of documents. With higher volumes, it becomes impossible to keep up with the load should you not use an automated system such as onfido. Review collected by and hosted on G2.com. Show More 12/15/2022 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 8/30/2022 "First Class Service" 4/5 What do you like best about Entrust IDV, formerly Onfido? Always feel supported, clear communication and genuine interest in how they can help GC to improve on our merchant verification experience. Product wise, the platform is easy to navigate and high % document and eKYC pass rates saving us valuable time in manual onboarding. Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? Nothing I dislike working with Onfido. It would be great to explore eKYC in other available countries outside the UK. Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Onfido is solving our manual workflow by providing high % pass rates for our eKYC in the UK as well as a high number of document reviews. This saves us valuable time in our identity verification process and increases efficiency for the team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/5/2022 "Onfido makes your work easier" 5/5 What do you like best about Entrust IDV, formerly Onfido? The speed, the quality and the responsiveness of the team whenever some issues appear. Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? Onfido does a great job and even if I reported some mistakes, they were corrected quickly. Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Onfido allows us to verify the identity of the clients quickly and with high precision. This leads to more automation and less human mistakes/fraud. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 8/23/2022 "Very good and reliable service" 5/5 What do you like best about Entrust IDV, formerly Onfido? Onfido continue to develop their product, offering new services and developing existing services on a regular basis Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? This is a growing business but I would appreciate continuing clarity on the roadmap of developments. Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Improving onboarding rates, and providing a more reliable and valid fraud protection service than normal EID Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 12/15/2022 "Onfido provides great service" 4.5/5 What do you like best about Entrust IDV, formerly Onfido? Great communication with account manager Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? Slow replies from support team to compare with some other vendors Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? Customer verification and speedy customer unboarding, as well as address verification Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![John Matthew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John Matthew S.") JS John Matthew S. Chief Product Officer Small-Business (50 or fewer emp.) 6/28/2022 "It has been smooth and digital" 5/5 What do you like best about Entrust IDV, formerly Onfido? The response time and caring effort from the team Review collected by and hosted on G2.com. What do you dislike about Entrust IDV, formerly Onfido? nothing to really hammer down on, so far so good Review collected by and hosted on G2.com. What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you? digital onboarding as my company has no physical location and requires a fully digital-first solution Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Entrust IDV, formerly Onfido? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Entrust IDV, formerly Onfido ](https://www.g2.com/products/entrust-idv-formerly-onfido/discussions/new) GU Guest User • Last activity almost 4 years ago What is Onfido used for? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-onfido-used-for) [ View all Discussions ](https://www.g2.com/products/entrust-idv-formerly-onfido/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 14 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/entrust-idv-formerly-onfido/pricing) Entrust IDV, formerly Onfido Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_53aa659240a771318b97bd904d3af204/jumio.png "Product Avatar Image") Jumio 4.1/5(28) [ Compare Now ](https://www.g2.com/compare/entrust-idv-formerly-onfido-vs-jumio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7309ea355eeac1911baccdb793a58dc9/veriff.png "Product Avatar Image") Veriff 4.5/5(61) [ Compare Now ](https://www.g2.com/compare/entrust-idv-formerly-onfido-vs-veriff) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_738761599f7dfe3a41ea8e5c937e5e23/trulioo.png "Product Avatar Image") Trulioo 4.4/5(40) [ Compare Now ](https://www.g2.com/compare/entrust-idv-formerly-onfido-vs-trulioo) ##### ##### Entrust IDV, formerly Onfido Features Detection Alerts Analysis ID Analytics Intelligence Reporting Incident Reports Administration Blacklisting Encryption Audit Trails Integration Mobile SDK Workforce Authentication Customer Authentication [ View More Features ](https://www.g2.com/products/entrust-idv-formerly-onfido/features) ## Top-Rated Alternatives [ ![Sumsub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumsub") Sumsub 4.6/5(125) ](https://www.g2.com/products/sumsub/reviews) [ ![Veriff](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veriff") Veriff 4.5/5(61) ](https://www.g2.com/products/veriff/reviews) [ ![Shufti](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shufti") Shufti 4.5/5(151) ](https://www.g2.com/products/shufti/reviews) [ View All Alternatives ](https://www.g2.com/products/entrust-idv-formerly-onfido/competitors/alternatives) ##### Categories on G2 [Biometric Authentication](https://www.g2.com/categories/biometric-authentication)[Fraud Detection](https://www.g2.com/categories/fraud-detection)[E-commerce Fraud Protection](https://www.g2.com/categories/e-commerce-fraud-protection) [Biometric Authentication](https://www.g2.com/categories/biometric-authentication)[Fraud Detection](https://www.g2.com/categories/fraud-detection)[E-commerce Fraud Protection](https://www.g2.com/categories/e-commerce-fraud-protection)[Anti-Money Laundering (AML)](https://www.g2.com/categories/anti-money-laundering)[Identity Verification](https://www.g2.com/categories/identity-verification)[Age Verification](https://www.g2.com/categories/age-verification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Highest rated influencer marketing platforms for a mid-market tech company that needs real-time campaign visibility without building custom dashboards?](https://www.g2.com/discussions/what-are-the-highest-rated-influencer-marketing-platforms-for-a-mid-market-tech-company-that-needs-real-time-campaign-visibility-without-building-custom-dashboards)[What BIM objects sources are most trusted for accuracy and model quality by structural engineers who need components that behave correctly inside analysis workflows?](https://www.g2.com/discussions/what-bim-objects-sources-are-most-trusted-for-accuracy-and-model-quality-by-structural-engineers-who-need-components-that-behave-correctly-inside-analysis-workflows)[Best text-to-image tools for rapid blog post thumbnail creation](https://www.g2.com/discussions/best-text-to-image-tools-for-rapid-blog-post-thumbnail-creation) [Which library management systems provide clear reporting and analytics for measuring catalogue usage and implementation success?](https://www.g2.com/discussions/which-library-management-systems-provide-clear-reporting-and-analytics-for-measuring-catalogue-usage-and-implementation-success)[Best conversational AI platforms for website integration](https://www.g2.com/discussions/what-are-the-best-conversational-ai-platforms-for-website-integration)[Pros and Cons Details](https://www.g2.com/products/entrust-idv-formerly-onfido/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)