Entrata is very user friendly once you understand the layout, and it keeps everything centralized in one platform. I like that leasing, resident accounts, work orders, and reporting are all integrated, which makes day to day property management much more efficient. The reporting tools are especially helpful for tracking occupancy, delinquency, and leasing performance. It also makes communication and documentation easy to reference, which helps keep our team organized and accountable. Review collected by and hosted on G2.com.

As a leasing agent who uses Entrata every day, it can sometimes feel a little slow or require more clicks than necessary to complete simple tasks. During busy seasons when I’m working with multiple prospects at once, switching between tabs and screens can slow me down. It also takes time to fully learn where everything is located, so there’s a learning curve for new team members. Overall it works well, but streamlining a few common leasing functions would make it even more efficient. Review collected by and hosted on G2.com.

I really like how Entrata automates work orders, which takes 50% of my job and streamlines it. I also find the elise.ai and hunter.ai integrations with Entrata very helpful. The initial setup of Entrata is point and click, making it very easy. Review collected by and hosted on G2.com.

There isn't anything i don't like about Entrata Review collected by and hosted on G2.com.

I really like that I can call Entrata whenever I have an issue, and it usually gets resolved pretty quickly. I also enjoy that I can give different people access, even if they're in the same department. I can give individualized access to someone. Review collected by and hosted on G2.com.

When there are large-scale issues that need to be escalated, it takes a long time for the problems to get fixed, especially when it impacts the financials of the building. We've had issues with getting new Entrata features set up, like rent reporting or master insurance policies. If it's an add-on feature, we always have significant issues with our tenants and property managers being able to access it and receiving any sort of response from our representatives. Also, the initial setup seemed easy, but once properties opened, we realized there were significant issues not noticed earlier, causing problems for residents and leading to some losses in residents. Review collected by and hosted on G2.com.

It makes the site easy to navigate, since all the tabs are clearly labeled as soon as you enter. Review collected by and hosted on G2.com.

The only down fall I will say is you can't call out from Entrata you can only email or text. Review collected by and hosted on G2.com.

I really like that Entrata combines all the essential property management tools into a single, easy-to-use platform. The dashboard is intuitive, making it easier to stay on top of leasing activity, resident requests, and upcoming tasks without switching between multiple systems. The maintenance tracking feature helps us assign, monitor, and complete work orders efficiently, improving response time and keeping residents informed throughout the process. The reporting tools also make it easy to monitor property performance, which is a big plus. Overall, Entrata serves as a leasing one-stop shop, streamlining operations effectively. Review collected by and hosted on G2.com.

There are areas that could be improved, like unnecessary clicks, hold-ups with transfers, and difficulty in generating quotes when switching units. The pricing doesn't always match when generating leases, and closing out resident communication can be difficult. There's also difficulty with the add-on application process. Review collected by and hosted on G2.com.

One of my favorite features is how easy it is to navigate resident accounts, generate leases, process renewals, and communicate with residents. Review collected by and hosted on G2.com.

Entrata has a lot of features, so it can take time for new employees to learn where everything is. Review collected by and hosted on G2.com.

I like using Entrata to add personal notes with details like dogs' names or permissions to enter, which helps us identify who we are serving. This information is really helpful. I also found the initial setup pretty easy, taking maybe a couple of weeks to really get the hang of it, and I think the more you use it, the easier it becomes. Review collected by and hosted on G2.com.

I think looking back in history, and it's probably easier. Review collected by and hosted on G2.com.

Properties enter invoices into the same system I need to approve them in. Review collected by and hosted on G2.com.

Once invoices have been paid, if a mistake was made on the invoice number and not caught before payment, you can’t correct it, causing issues with finding said invoice later. Review collected by and hosted on G2.com.

That everything is in one spot. So it makes it alot easier when doing that job everyday Review collected by and hosted on G2.com.

When it freezes and locks up on you, so some times it makes it rough for a few mins Review collected by and hosted on G2.com.

I like how easy it is to use Entrata once you learn the ins and outs. It's very user-friendly and allows easy navigation, pulling up different windows that make it easier to do things. The information is easily accessible when searching for things, which helps me be more organized using the available tools. Additionally, there are helpful tutorials where I can learn different features and how to operate them, especially if I forget something or want to learn something new. Review collected by and hosted on G2.com.

It's a great system, there's nothing not to like once you learn how to use it. Review collected by and hosted on G2.com.