--- title: Entrata Reviews meta_title: 'Entrata Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 820 reviews by the users' company size, role or industry to find out how Entrata works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 820 scale: '5' date_modified: '2026-08-12' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Entrata Reviews **Vendor:** Entrata, Inc. **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 820 ## About Entrata Entrata is a comprehensive property management operating system for multifamily communities worldwide. It unifies leasing, operations, and resident engagement into a single, connected system. Through unified workflows and a shared data layer, Entrata eliminates silos and reduces manual processes, creating a system that doesn’t just support work, but actively executes it. The result is greater efficiency, fewer operational gaps, and improved performance at scale. At the center of this platform is Entrata’s Layered Intelligence (ELI+), which delivers purpose-built AI across the most critical moments in the resident lifecycle, including leasing, payments, renewals, and maintenance. From lead conversion to lease signing, ELI+ automates follow-ups, answers prospect inquiries, schedules tours, optimizes rent collection, ensures secure renewals, and streamlines service requests. By embedding intelligence directly into workflows, ELI+ enables teams to operate more efficiently while focusing on high-impact work that drives stronger NOI. Entrata is powered by two core experience platforms: the Operations Experience Platform (OXP) and the Homebody Resident Experience Platform (RXP). OXP transforms property management into an AI-native operating environment where human teams and AI agents work together seamlessly. With built-in automation, governance, and visibility through tools like OXP Studio, operators can manage, monitor, and scale their operations with greater consistency, control, and confidence. On the resident side, Homebody Resident Experience Platform (RXP) delivers a modern, unified app that brings every interaction into one place. Residents can make payments, submit service requests, access renters insurance and deposit alternatives, build credit through rent reporting, and engage with their community, all within a single experience. For operators, this unified platform enhances resident satisfaction and retention while unlocking new ancillary revenue opportunities and enabling customizable, brand-aligned experiences. Together, these capabilities power Entrata’s vision for Autonomous Property Management™, an AI-native, agentic approach where workflows are coordinated and executed across the entire property lifecycle. Instead of relying on teams to manage every task manually, Entrata enables a system where technology and automation drive consistency, speed, and better outcomes, giving operators the freedom to scale efficiently and operate on their own terms. ## Entrata Pros & Cons **What users like:** - Users praise the **ease of use** of Entrata, benefiting from its seamless management and centralized features. (195 reviews) - Users commend Entrata for its **user-friendly interface** , making navigation and training quick and efficient. (87 reviews) - Users value the **easy navigation** of Entrata, making it efficient to find and manage essential tasks. (65 reviews) - Users praise Entrata's **responsive customer support** , making it easy to navigate and implement across teams. (64 reviews) - Users love the **efficiency** of Entrata, streamlining property management and enhancing usability for all parties involved. (64 reviews) - Users find Entrata to be an **intuitive platform** that enhances their experience in multi-family housing management. (60 reviews) - Users find Entrata's **intuitive interface and comprehensive resources** invaluable for efficient property management and streamlined operations. (58 reviews) - Users find **Entrata's navigation easy** , simplifying management tasks across multiple sites and enhancing overall efficiency. (55 reviews) - Information Access (46 reviews) - Reporting Features (46 reviews) **What users dislike:** - Users express dissatisfaction with **missing features** in Entrata, such as needed reports and improved layout for better usability. (43 reviews) - Users find the **poor usability** of Entrata frustrating, impacting navigation and causing workflow inefficiencies. (24 reviews) - Users find the **reporting issues** in Entrata problematic, leading to confusion and unreliable data on occupancy and maintenance. (24 reviews) - Users often face **update issues** with Entrata, leading to problems with reports and slower resolution of feature requests. (23 reviews) - Users experience **poor customer support** with long wait times and unhelpful assistance, impacting their ability to resolve urgent issues. (22 reviews) - Users find the **inadequate reporting** in Entrata confusing, making it hard to understand metrics and user permissions. (20 reviews) - Limited Customization (18 reviews) - Software Bugs (18 reviews) - Lease Management (17 reviews) - Users note that the **interface can feel slow or clunky** at times, impacting the overall experience with Entrata. (17 reviews) ## Entrata Reviews ### 1. Easy to use! Perfect for Student Housing! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Entrata?** Easy to navigate, easy integration, features **What do you dislike about Entrata?** I have no complaints. I used Yardi for 8+ years before switching to Entrata with CGM. Love it! **What problems is Entrata solving and how is that benefiting you?** Bulk Unit assignment is huge! Love this feature! It has helped tremoundsly. ### 2. What could improve **Rating:** 3.5/5.0 stars **Reviewed by:** Juli-Ann L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** I really enjoy how easy it is to find info and add a gurantor. **What do you dislike about Entrata?** I dont like that there isnt a way to show upcoming tours or scedule them so that all employees can view and prepare for them. I also dont like that there is not an automatic log of communication unless it is logged **What problems is Entrata solving and how is that benefiting you?** Benefits me by making it easier for our staff. Keeping us organized online and in person. ### 3. Leasing **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley B. | Leasing Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** Easy to use for everything I need like resident work orders, resident portal accounts..ect.. **What do you dislike about Entrata?** Sometimes it crashes, or take a while to load. But other than that its great. **What problems is Entrata solving and how is that benefiting you?** Having everything all in one. ### 4. Easy to use and stay organized **Rating:** 4.5/5.0 stars **Reviewed by:** Katie L. | Assistant Business Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Entrata?** Beginner friendly, easy to add prospects, easy to search **What do you dislike about Entrata?** cancelled app and guests do not auromatically show in the search bar youhave to do a filtered search under applicants/leads **What problems is Entrata solving and how is that benefiting you?** I am not sure ### 5. Leasing and Marketing Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa T. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Entrata?** I love how user-friendly the platform is. Made the whole application to execute lease process seamlessly and easy to understand. It has very interactive report that gives you a deeper understanding of trends, yoy, and analytics for tracking performance. Customer service is also amazing and gives great training videos. **What do you dislike about Entrata?** I had no issues with Entrata; I would recommend it to any apartment complex. **What problems is Entrata solving and how is that benefiting you?** It solved having all resident, applicant and apartment information all in one space. Amazing CRM system that was user friendly and easy to understand. Integrated with a lot of other platforms that we used! ### 6. Entrata Review **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy W. | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Entrata?** The system is very easy to navigate and understand **What do you dislike about Entrata?** Integrations and response time from their Help Center **What problems is Entrata solving and how is that benefiting you?** We usually have to submit tickets for troubleshoot ### 7. I have been using Entrata for 4 years now **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Entrata?** Entrata is very user friendly. Very seldom do I have a problem where I have to reach out to support about. **What do you dislike about Entrata?** Sometimes the background check takes a bit. Almost like it is stuck in limbo, but when reaching out to support the issue is rectified almost immediately. **What problems is Entrata solving and how is that benefiting you?** The ease of keeping up with everything on the dashboard. I live by my dashboard!! ### 8. Entrata is the most user friendly property management software **Rating:** 5.0/5.0 stars **Reviewed by:** Brett M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Entrata?** Entrata is very user friendly, by far the easiest property management software to learn and use. **What do you dislike about Entrata?** I cant think of any downsides of using Entrata, ewscpeially when you compare them to their competitors **What problems is Entrata solving and how is that benefiting you?** I am working with Entrata on our utility billing and we just implemented precise ID and income verification. Our tram has been spending too much time playing "detective" with these items and these products should solve that issue and free up time for our onsite staff to work with our customers. ### 9. Entrata has been a big help in my field of work. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** Entrata is helpful in the sense of having everything organized for residents both current and past. **What do you dislike about Entrata?** Entrata tends to have a lot of manual required labor (not including financial satuses) for updating things such as insurance, rentable items, and assignable items. **What problems is Entrata solving and how is that benefiting you?** Entrata helps with managing move in costs for future residents in an orderley fashion as well as keeping a detail ledger. ### 10. Entrata Software for Student Housing Users **Rating:** 4.0/5.0 stars **Reviewed by:** KrisAnn K. | Vice President of Leasing & Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Entrata?** Efficient leasing process: Entrata software streamlines the leasing process, from online applications to e-signatures and document management, reducing administrative workload. User-friendly: With its intuitive interface and organized layout, Entrata is easy to navigate, making it user-friendly for property staff of all experience levels. All-in-one solution: Entrata provides a comprehensive suite of tools for property management, including leasing, accounting, maintenance, and resident communication, eliminating the need for multiple systems. Ideal for student housing: Entrata software is particularly well-suited for managing student housing properties, offering specialized features and functionality tailored to the unique needs and requirements of this specific market. **What do you dislike about Entrata?** Customer Support Response Time: While in general Entrata's customer support is top notch, there can be issues around new releases that make it less than ideal. This includes not fully quality checking new releases before they roll out. Cost: It can be expensive, especially if you are a smaller property management company and don't need the full suite of products offered. **What problems is Entrata solving and how is that benefiting you?** Communication Challenges: Effective communication with residents is crucial for a successful property management operation. Entrata facilitates improved communication by providing tools for mass emails, automated notifications, and personalized messages, enhancing tenant engagement and satisfaction. Leasing Complexities: The leasing process can be time-consuming and prone to errors without proper tools and automation. Entrata simplifies leasing by offering online applications, applicant screening, e-signatures, and document management, ensuring a smooth and efficient process from start to finish. ### 11. Entrata Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Entrata?** Entrata has an easy to use UI and an excellent search function to find what I need like resident and unit information. I focus on maintenance and use it every day to distribute tasks. I haven't personally used it but the customer service and support team is sick to respond. **What do you dislike about Entrata?** The reports can be a little tricky for me. It could be a lack of experience but it always takes me a bit to find what I need with all of the filtering options. **What problems is Entrata solving and how is that benefiting you?** The work order tracking is excellent. There are also fields to submit warning messages for pets or other issues in apartments to my techs know to be prepared. ### 12. Amazing Service! But... **Rating:** 4.5/5.0 stars **Reviewed by:** David B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Entrata?** Everything is tightly knitted together with a lot of ease of use for new users. I came into my current position without any knowledge of Entrata, and it was easy to pick up. Entrata's database is concrete and highly customizable to an organization's needs. My most valued tool is the schedule contact needed section. As a leasing agent, it's essential to keep in touch with my leads regularly as it serves the need to keep them interested. In the future, I'd love to see that aspect expanded. **What do you dislike about Entrata?** At times, loading times can be somewhat troublesome or incomplete. There have been times when I've needed to crunch a report, and it would take a while for my property's data to appear from the reports tab. I'll give Entrata some slack as my property is rather large with 1302 bed spaces, but sometimes that extra few minutes are crucial. In the future, I'd love to see an option to schedule leads automatically too. Sometimes I'd forget to manually schedule contact and miss out on a sale due to loss of interest. That's my fault at the end of the day, but I think implementing this feature can boost property sales numbers by a few percentage points, meaning more clientele for Entrata. **What problems is Entrata solving and how is that benefiting you?** To be honest, I'm not sure. Although I do see some minor changes from time to time, such as UI, or color schemes, I don't know how Entrata is implementing changes that affect my position. I'm unsure if this is already an option, but I'd love to see a newsletter sent out periodically about changes Entrata is bringing to the platform soon. If this is already in place, I'd like to know how to subscribe. ### 13. Entrata is a system that has a wide variety of features which makes property management run smoothly **Rating:** 4.5/5.0 stars **Reviewed by:** Madison B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Entrata?** The support staff has been helpful. Being able to integrate different softwares to Entrata makes tracking communication with residents easier. **What do you dislike about Entrata?** It is confusing when first trying to learn the system. **What problems is Entrata solving and how is that benefiting you?** Uploading leases that are built in. Being able to contact residents so there is 1 way of stream of communication. ### 14. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** I like that its simple to navigate and search for information . **What do you dislike about Entrata?** Nothing, it updates itself to become more convienent to use daily. **What problems is Entrata solving and how is that benefiting you?** It benefits me everyday by being a reliable source of infomation and date that i can access easily. ### 15. Amazing Tracking and Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** I love that Entrata is so organized and user friendly! **What do you dislike about Entrata?** Honestly the only thing is the Roommate Addition/Removal are hard to track, we should have a tab for those **What problems is Entrata solving and how is that benefiting you?** They have update their search bar, it is so much easier to find prospects and residents ### 16. Leasing Professional with Core Spaces **Rating:** 5.0/5.0 stars **Reviewed by:** Mckenzie E. | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Entrata?** I enjoy that the reports make life so much easier! The entrata reports are frequently used by myself every day. **What do you dislike about Entrata?** The new quick search sometimes does not work at all. When you search a name sometimes they do not show up and I end up reverting to the old search. **What problems is Entrata solving and how is that benefiting you?** Entrata alllows us to not have to consisitenly audit our directories, and find information at ease. ### 17. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Ofelia D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Entrata?** I love everything; the most are the training and the information. It has all you need in one, that's the most convenient part of it **What do you dislike about Entrata?** Nothing, everything is perfect, they put it all in one. **What problems is Entrata solving and how is that benefiting you?** when ever we don't understand something we always go back to search for the training and we look again to make sure we are doing it right. ### 18. Entrada couple be the Future. **Rating:** 5.0/5.0 stars **Reviewed by:** Cito C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** Entrada has new futures and great new tools that othr property Management platforms do not have. I really like sending memos to our resident trhogh the tool bar. **What do you dislike about Entrata?** Our Pricing doesnt always aling well with funnel and few other platforms. **What problems is Entrata solving and how is that benefiting you?** Reporting ### 19. Entrata! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Entrata?** I've been using Entrata for nearly 5 years now, and I've enjoyed every bit of it! Entrata is one of the easiest platforms to use. I've used Yardi before, and Entata is better. The simplicity of the platform makes it so easy to use and understand. **What do you dislike about Entrata?** I think the biggest downside to Entrata for me is Entrata websites. The website templates are old and could be modernized with softer models and an overall updated design. I think it would be nice if users had the option to fully customize websites instead of having to use a template. **What problems is Entrata solving and how is that benefiting you?** Entrata is solving lease execution, work order management, and resident management. My staff is more productive since they have all information in one area, this allows us to assist residents faster and get leases signed so much quicker. ### 20. Entrata is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Christy P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Entrata?** I love that Entrata is so user friendly. **What do you dislike about Entrata?** The weekly updates, we don't always know whats going t be different from week to week. **What problems is Entrata solving and how is that benefiting you?** I use Entrata daily, as an on-site manager and as my company's admin. I can almost always find a quick solution when an issue arises and if I don't know the answer, my rep usually helps. ### 21. My Experience with Entrata **Rating:** 4.5/5.0 stars **Reviewed by:** Wanda C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Entrata?** Entrata itself is pretty easy to navigate through. Even someone who has not had much experience in management software, SHOULD be able to get through this pretty easily. **What do you dislike about Entrata?** With the most recent upgrade or changes, it is now VERY DIFFICULT to find the report(s) that you need. This used to be very easy, but now it is a challenge. I find myself getting very frustrated and watching more and more videos in the help area of Entrata. The popups for quick reviews get very annoying also when you are trying to beat a deadline, and they keep popping up. **What problems is Entrata solving and how is that benefiting you?** I can't think of anything for me, personally, other than I am able to go from prospect to applicant to occupant pretty easily - with relatively smooth transitions. ### 22. Excelent **Rating:** 5.0/5.0 stars **Reviewed by:** Yeltsin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Entrata?** I like how easy and secure it is to make requests **What do you dislike about Entrata?** The photos that have to be uploaded to close the requests take a long time to appear **What problems is Entrata solving and how is that benefiting you?** N/a ### 23. Entrata works great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** The reports are easy to read. After pulling it is easy to download. **What do you dislike about Entrata?** goes down offten. takes a long time to pull the reports. **What problems is Entrata solving and how is that benefiting you?** It alows me to see real time account. ### 24. Very Slow with every click. Customer/Resident calls and it takes 20-30 seconds of loading **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Entrata?** Dashboard lay out is user friendly. Also the Name look up is simple which is great **What do you dislike about Entrata?** Very slow but again thats probaly my wifi **What problems is Entrata solving and how is that benefiting you?** Orginization of residents and their info ### 25. Seamless automated functions. **Rating:** 5.0/5.0 stars **Reviewed by:** Margarita S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Entrata?** I appreciated how most functions operate based on a cause-and-effect algorithm. For example, if a pet is added to an application, that pet information is automatically added to the lease, and pet charges are established. **What do you dislike about Entrata?** Nothing is a "simple" fix. Usually, if there is a problem with how charges are generated or not generated there is not a simple solution. It has to be reviewed and if a checkbox behind the scenes is unchecked then it can cause a ripple effect. However, testing or recreating the problem is not always as easy as one would like. **What problems is Entrata solving and how is that benefiting you?** The seamless functionality of Entrata helps solve reminders and timelines, by establishing follow ups automatically and keeping ongoing tasks or next steps in the "dashboard" area. ### 26. Canvas Townhomes: Entrata **Rating:** 5.0/5.0 stars **Reviewed by:** Jaynie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Entrata?** My favorite thing about Entrata is that you can color code the notes you put in a prospect's account. It is straightforward to find a prospect when needed and their account is always well organized. **What do you dislike about Entrata?** One thing that I dislike about Entrata is that it can be a bit slow sometimes. However, this could just be because many different people are using it at once! When it is slow, I just reload the page and then it often works better. **What problems is Entrata solving and how is that benefiting you?** It is solving spending hours looking for a prospect's information. With Entrata, you can find their information much quicker and more efficiently. Overall, it saves a lot of time. ### 27. its a simple software that is helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald M. | Leasing consult, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Entrata?** everyhting is organize Everything is easy to find. Quick to notify **What do you dislike about Entrata?** just need to work on the little things with the coding or tech **What problems is Entrata solving and how is that benefiting you?** It is helping by making things simple for us and it brings all the information that we need. ### 28. USER FRIENDLY **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney V. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Entrata?** I love that Entrata is so user friendly and anything you may have a question about is 9/10 x already in the help center with answers! **What do you dislike about Entrata?** I dislike the new search feature. Maybe its because I was so used to the old version... **What problems is Entrata solving and how is that benefiting you?** Organization! ### 29. Entrata Systems **Rating:** 4.5/5.0 stars **Reviewed by:** Karla P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Entrata?** It's an all enclusive database that intergrates with Yardi. It's easy to use and navigate. **What do you dislike about Entrata?** There are glitches and sometimes people have a hard time applying. Sometimes the system doesn't charge for secondary application fees. **What problems is Entrata solving and how is that benefiting you?** It takes the place of additional CRM applications. ### 30. Entrata Review **Rating:** 4.5/5.0 stars **Reviewed by:** alison b. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Entrata?** I like the easy navigation of the website as well as the organization of the tabs **What do you dislike about Entrata?** I do not like how when you refresh it takes you out of the persons profile, and I miss the resident portal log in option from the residents profile. **What problems is Entrata solving and how is that benefiting you?** They are making it move faster as well as making it easier to find residents that need action on their accounts such as completed applications. ### 31. Great Program but needs some tweeking **Rating:** 4.0/5.0 stars **Reviewed by:** Big Oaks M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Entrata?** I like that I can enter notes and add documents to each tenant and that the application and website are linked to Entrata. I've used rent manager before and this is more organized than what I have used before. **What do you dislike about Entrata?** I wish that it would talk with Yardi much quicker. If I enter a guest card and enter a show for our model it takes around 24 hours for that guest card to move over to Yardi. I also wish that we could see all email templates for all properties so that we can adapt them to our properties. Some properties have templates that I feel could benefit my property but I have to have that property email the template. Or at least be able to preview other property email templates to see what the template is about. **What problems is Entrata solving and how is that benefiting you?** Entrata allows you to be able to streamline everything into one program instead of having to use many different applications. I love the activity log so that you don't have to pull the file to enter notes you can just enter them right into entrata so that other team members using the application can look back and see notes entered. ### 32. Entrata Does That! **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun K. | President and Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Entrata?** The best thing about Entrata is that everything is in one place. No clicking six different menus to search a resident by name or using a different platform to track lead data. The Dashboard consolidates your day-to-day all on one easy screen and makes things a breeze. **What do you dislike about Entrata?** With the interconnected nature of so many modules within Entrata, multiple areas can be affected by a glitch or bug that may seem completely unrelated. Some notification recipient items should be added, especially for those not using Resident Insure. It was very disappointing to see the Insurance sub-tab under Residents leave the Dashboard with the termination of the product. While the mindset may be that many other insurers have their own proprietary dashboards, this negates my positive review in that things are not all in one place. **What problems is Entrata solving and how is that benefiting you?** Entrata is doing a great job of simplifying the site teams' day-to-day and allowing for more time to connect with residents and build that sense of community many strive for. ### 33. Super User Friendly!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Haley H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Entrata?** I love the 1-800 help line. When we have a question about something- they are always extremely helpful. Also, I love the bulk editing feature as well. The message center feature is also very helpful when sending mass notices. **What do you dislike about Entrata?** I think the one thing I wish was different about entrata is the way you cannot have future move ins pre pay their move in money because they are not technically "moved in" until their move in date. **What problems is Entrata solving and how is that benefiting you?** Helping us stay on top of delinquency, resident status, making the application process easier quicker and more efficient. It is also bringing in way more leads than ever before. ### 34. Entrata has a great base, but still has a ways to go to truly be efficient **Rating:** 2.5/5.0 stars **Reviewed by:** K W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Entrata?** 1. Entrata offers everything in one place 2. The program is easy to navigate 3. Program is user friendly 4. Entrata has "work arounds" 5. Entrata gives their customers a great deal of control of information shared within an organization. **What do you dislike about Entrata?** 1. You almost never do a complete process from beginning to end without their being an issue 2. They expect their customers to fix their program issues 3. They rarely have a real solution for a problem 4. You need too many "work arounds" 5. It takes a very long time to get assistance- this is a huge downfall given that property management has a great deal of time-sensitive tasks 6. They do not help our customers with issues with their program- this can result in us being on the phone for an hour + and still not get resolve. 7. Their customer support staff often uses blanket responses to issues, instead of getting to the root of the problem 8. They have alot of "glitches", because of this it is alot of times easier and faster to do processes manually (paper) without the entrata program. 9. We are often checking both our work and theirs **What problems is Entrata solving and how is that benefiting you?** Entrata allows us to do things electronically and this has great potential. The best part of entrata is what it offers to our residents: The Resident Portal. This allows residents to send the office messages, create work orders, pay rent etc. Now there are also some downfalls to this but the pros outweigh the cons here and the downfalls are not entrata program related. ### 35. User-Friendly Software System **Rating:** 4.5/5.0 stars **Reviewed by:** Krystalynn P. | Regional Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Entrata?** Entrata helps operate the whole company! All aspects of the software are user-friendly. It helps merge the residents, onsite staff, maintenance and all to stay connected. I like the dashboard page to help prioritize tasks for the onsite team. The reports feature is something I use regularly. Their reps are helpful when questions need answering over the phone or online. **What do you dislike about Entrata?** I wish Entrata could link residents with information already in the system without adding them to the watchlist. We have multiple applicants who apply to different sister properties, get approved, and move in. This would flag numbers, emails, SS numbers, etc., to flag the applicant who already has information in the system. **What problems is Entrata solving and how is that benefiting you?** Our rep informed us about insurance gap coverage being implemented into Entrata soon. This provides personal liability coverage to residents who have faulted to their lease agreement. This takes a task off for the onsite staff to chase down residents on outstanding documents. ### 36. Intuitive and easy to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Entrata?** Entrata is the most intuitive CRM system we've used. You have peace of mind knowing you won't break anything by exploring the extra features. The Message Center platform was a considerable add-on bonus that has allowed us to improve our resident engagement and prospect drip campaigns greatly. From a marketing perspective, the ILS management tools within Entrata make syndication a breeze and increase the integrity of our listings. Also the dashboard is a great real-time to-do list for our teams, I don't know how we ever worked without the Entrata dashboard before!! **What do you dislike about Entrata?** Feature requests seem difficult to resolve and have a lengthy process as far as coming to fruition. Entrata has expanded into new product types and is quick to adapt with new technologies, but at times these updates work great in practice but not in the field. A quicker turnaround or at least updates on feature requests we make would be helpful. This way we know it's at least being worked on! **What problems is Entrata solving and how is that benefiting you?** Entrata has become a great way for me to manage my portfolio of sites from a marketing and leasing perspective without needing to call sites daily or check in throughout the day to make sure things are completed. The dashboard gives a great bird's eye view of what the team is struggling to complete/left open for the day, the shared calendar allows us to gather intel about the site's workload, and the reporting provides incredible detail. Instead of managing various platforms (CRM, each ILS, an email communication tool, call tracking/recording, a calendar tool, and workflow systems like Monday or Asana) we are able to house all of these functions in Entrata and see updates in real-time. ### 37. CRM Software on steroids **Rating:** 4.5/5.0 stars **Reviewed by:** Makenzie D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Entrata?** I like how easy it is to document everything in the system. It also holds our staff accountable because you can see who did what and when. The resident portal is also extremely helpful. I get to use it as a resident, too! I love opening my app or going to the read-only view with residents to help them pay rent, make work orders, and keep their profiles up-to-date! I enjoy it when residents put profile pictures on their accounts. **What do you dislike about Entrata?** When it is super busy, the server responds slowly and then if I am typing an email and this happens, the email goes away! And then it doesn't save a draft. But that's okay! **What problems is Entrata solving and how is that benefiting you?** Entrata helps our office document well and hold our staff and residents accountable. When a resident says, "nobody ever told me that," then, you see they read your email... Entrata makes our job easier! ### 38. Entrata Review **Rating:** 2.5/5.0 stars **Reviewed by:** Taylor A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Entrata?** I love the organization and how easy it is the organize and send emails. Getting emails out to over 659 residents isn't easy, but Entrata helps make it easier for us! **What do you dislike about Entrata?** I dislike how hard it is to get help when there are things you cannot do or are causing you issues, it would be nice for those over the phone to be able to access your Entrata in the back end and help you that way. **What problems is Entrata solving and how is that benefiting you?** Entrata helps to solve out AR issues, there reporting is very organized and this way we can track who has and hasn't paid rent and reach out to them accordingly to ensure we receive there payment. ### 39. Entrata - one stop shop for all your PM software needs **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Entrata?** We've been utilizing Entrata now for close to a year and I'm continuously finding useful reports. There are ways to drill down and filter the massive amounts of data so you're constantly fine-tuning what you're looking at - which has been done accurately when cross-verifying with other reports. **What do you dislike about Entrata?** Part of the nature of such a beast of a product is that it can sometimes be overwhelming. It's a powerful tool and perhaps there's a more robust training program I'm unfamiliar with. **What problems is Entrata solving and how is that benefiting you?** Being a remote asset manager, Entrata helps us stay connected with the property while our onsite management runs the day-to-day operations. We can see leads, leases, work orders, invoices, revenue, capex, etc in real time. ### 40. A Wonderful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2023 **What do you like best about Entrata?** I love using Entrata because it allows me to provide excellent customer service to the residents in my building. This website will enable viewing important residential information and let me quickly put in work orders, create leads, and see where applicants are in their steps, among other features. I also find this website very intuitive and love the layout. **What do you dislike about Entrata?** There isn't much that I can say I do not like about Entrata. This website gives me purpose in my job as a community assistant, and I have virtually no complains. **What problems is Entrata solving and how is that benefiting you?** Entrata helps me solve any issues relating to residents as I have access to pertinent information and a fantastic layout to help me achieve my daily tasks. This website also allows me to quickly put in work orders to help the residential issues promptly. ### 41. Leasing Agent Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Max M. | Community Assistant / Leasing Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Entrata?** I liked how well all of the leads were organized along with the ability to sort them by the dates they were last contacted. Overall, Entrata is very accessible and is a great tool. **What do you dislike about Entrata?** Occasionally I will receive emails from leads to my personal email. I think this is because I used my personal email to create an Entrata account but it only happens once in a while. **What problems is Entrata solving and how is that benefiting you?** Entrata is helping me organize leads and making it easier to contact them. Also, it makes the application and lease signing process a lot easier for leads which makes my job easier. ### 42. Entrata has been an asset to our community **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Entrata?** My favorite part about Entrata is the ability to utilize the activity log so that we can keep track of the conversations we have had in the past with residents and future residents. This is helpful so that we do not get into a he-said she-said situation. **What do you dislike about Entrata?** I dislike the length of time it takes to get answers back about feature requests or some tickets in general. It is frustrating because we are left wondering what is being done about our tickets if there is no follow up. **What problems is Entrata solving and how is that benefiting you?** Entrata integrating with the application process is extremely helpful as several applicants have mentioned to me that our website is one of the best looking and easily accessible in the area. We also love how all information is in one place and we do not have to use several different sites to keep up with processes. ### 43. An all in one management software **Rating:** 5.0/5.0 stars **Reviewed by:** Joey . | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Entrata?** Their customer service. we began looking into Entrata in April of 2022. Throughout the entire process, from demoing, to migration, to finalizing migration, Entrata made sure that all of our worries, concerns and needs were met. post migration, support and our account rep have always made sure that all issues are taken care of. **What do you dislike about Entrata?** Their reports need some tweaking. They have plenty of reports in their system. But it is not always easy to find the information that you are looking for. An example is the pricing software, there is no report that prints out the prices for units after they are published. It would be easier for site staff to have a report that just prints what the new rents are for the units that are available. **What problems is Entrata solving and how is that benefiting you?** Entrata is solving our accounting issues. During migration, it brought attention to things our staff were not doing correctly and that our old software did not point out. Entrata gives us more control on approvals on payable, invoices, and credit/discounts for tenants. ### 44. PROPERTY MANAGERS DREAM SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** Linda M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Entrata?** Entrata is a very user assisted software that walks you through all the necessary steps to make all of your resident experiences and management reporting a smooth transaction. **What do you dislike about Entrata?** Oh, great question, I would have to really think about this one because I do not have a downside I have discovered yet. **What problems is Entrata solving and how is that benefiting you?** It handles all of my accounting/reporting needs, really does a terrific job honing in on leads and making sure the leads are not forgotten or ignored, and carries right on through to the rental process. Love the delinquency reports, and maintenance / makeready boards are awesome. ### 45. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Entrata?** I love Entrata because it it VERY user friendly. Almost like it is a software for Dummy's(New Beginner's) The tabs are very well displayed which makes it easy for anyone to navigate through the software to easily find what they are looking for. **What do you dislike about Entrata?** The only downside I have found with Entrata is that just when you have gotten used to a certain report, it may be discontinued or changed. I do understand this contributes to making the system better but some of us just have a problem with accepting change! **What problems is Entrata solving and how is that benefiting you?** Entrata helps with my day to day operation. ### 46. I’ve had a great time using Entrata very easy and straightforward **Rating:** 5.0/5.0 stars **Reviewed by:** Gilberto R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Entrata?** I like that I can use it on desktop ,tablet and on my iPhone, and that there's a desktop mode on each one **What do you dislike about Entrata?** I know this is probably a safety issue or a problem on my end but I don't like that. I have to enter the password every time I login I was somehow I could just save it or use Face ID **What problems is Entrata solving and how is that benefiting you?** Entrada is solving problems by letting residents put in tickets of issues on the property and us maintenance being able to repair them at a faster pace and organized ### 47. Entrata makes my job easier by being so simple and user-friendly! **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Entrata?** Entrata is very simple to use and straightforward. It is very easy to navigate and simple for my Leasing Professionals to learn. Although it is simple, it has many useful tabs and reports to view. **What do you dislike about Entrata?** At times, it does take quite some time to pull a preleasing report. It can also be difficult at times to ensure applications are not being marked complete when partially completed, as it can cancel out the guarantor. Some processes have to be closely monitored. It can also be challenging when a lease is automatically generated for the wrong lease term selected by a lead. **What problems is Entrata solving and how is that benefiting you?** Entrata helps organize resident and lead information all in one place. It makes communication simple between all employees. It helps to simplify communication and information for the large number of residents and leads we have in our database. ### 48. One of my favorite software. **Rating:** 4.5/5.0 stars **Reviewed by:** D'Maia D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Entrata?** I love the efficiency of the software. It's very easy to navigate and I love the automatic emails that are sent out once an application needs an update. I also like the reminders that we receive when we need to work on something. **What do you dislike about Entrata?** I dislike how the search tool won't always cooperate. I might type in a specific apartment number, and it won't show up. I also don't like that foreign numbers can't be used. **What problems is Entrata solving and how is that benefiting you?** Entrata is solving the problem of organizing applicants, leases, and who to get in contact with. ### 49. Best Resident Management Software Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Dakota R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Entrata?** Entrata is the most intuitive Resident Management Software I've ever worked with. Reporting is a breeze, API tie-ins are found across the board, and the support for each and every aspect of the software is incredible. What's best is that you're able to utilize only the portions of Entrata that you want to use, and the software can link with other programs to do the rest! **What do you dislike about Entrata?** Occasionally, Entrata can have "slow mornings" because of all the new users they're getting. However, those are almost always resolved within minutes! Truly - I can't complain much about the way it operates. **What problems is Entrata solving and how is that benefiting you?** Entrata gives me a one-stop-shop to handle leasing, resident management, media posting, email/text correspondence, and so much more. I'm able to seamlessly work within Entrata to run reports, follow-up with residents, manage work orders, and more! ### 50. Entrata is the way **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Entrata?** I like how entrata records the conversations after every interaction. This helps me build better interactions with both residents and non-residents when I need to refresh what was talked about earlier. **What do you dislike about Entrata?** I really don't have any complaints about entrata. The texting option could be a little better with real-time replying across the system. for example, if my coworker gets a response from a text message, it notifies everyone who is logged on. Another helpful add-on would be a language translator for non-native speakers. This would allow more leases and help the company grow! **What problems is Entrata solving and how is that benefiting you?** Entrata has helped me as a leasing agent keep up with my leads and stay in compliance with the company. The email tab also allows me to get creative with everything while being professional in the work place. ## Entrata Discussions - [What is Entrata used for?](https://www.g2.com/discussions/what-is-entrata-used-for) - 1 comment - [What software do property managers use?](https://www.g2.com/discussions/entrata-what-software-do-property-managers-use) - 3 comments - [View Entrata pricing details and edition comparison](https://www.g2.com/products/entrata/reviews?login_required=true&page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+14%3A22%3A19+-0500&secure%5Bsession_id%5D=33fd0b2f-aff4-4f5a-9b47-813846f4ff23&secure%5Btoken%5D=6423aca47d8b9fb8f79abbcfef65b95eb39769c23b75e81f75208efca97b8f05&format=llm_user) ## Entrata Integrations - [Bluemoon Enterprise](https://www.g2.com/products/bluemoon-enterprise/reviews) - [EliseAI](https://www.g2.com/products/eliseai/reviews) - [Jetty](https://www.g2.com/products/jetty-jetty/reviews) - [Leonardo247](https://www.g2.com/products/leonardo247/reviews) - [NetVendor](https://www.g2.com/products/netvendor/reviews) - [Nova Credit's Platform](https://www.g2.com/products/nova-credit-s-platform/reviews) - [Opiniion](https://www.g2.com/products/opiniion/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [PetScreening](https://www.g2.com/products/petscreening/reviews) - [RealPage OneSite](https://www.g2.com/products/realpage-onesite/reviews) - [Respage](https://www.g2.com/products/respage/reviews) - [Vitality](https://www.g2.com/products/vitality/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) ## Entrata Features **Lease Administration Platform Features** - Portfolio Administration - Lease Accounting - Lease Auditing - Document Management - Critical Date Alarms - Regulatory Compliance - Localization - Integration / APIs - Reporting - Activity Dashboard - Compliance Management - Property Management - Contract/License Management - Tenant Management - Work Order Management - User Management - Workflow Management - Insurance Management - Template Management - Invoice Management - Asset Lifecycle Management - Maintenance Management - Task Management - Contact Management - Audit Management - Vendor Management - Portfolio Management - Real-Time Reporting **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management - Occupancy Management - Housekeeping Management - Contact Management - Complaint Management **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations - Residential Properties **Portfolio Management** - Portfolio Risk Management - Report Generation - Integrate With Investment Software **Agentic AI - Lease Administration** - Cross-system Integration - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - AI Copilot - Billing & Invoicing - Commercial Leases - Residential Leases - Customizable Reports - Reporting & Statistics - Transaction History - Document Storage - Recurring/Subscription Billing - Electronic Payments - Mobile Access - Client Portal - Activity Tracking - Retail Leases - Customer Database - Self Service Portal - Alerts/Notifications - Lease Origination - Generative AI - Reminders - General Ledger - Expense Tracking - Maintenance Scheduling - Lease Tracking - Multi-Currency - Contact Database - Audit Trail **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards - Overdue Payments - Commercial Properties - Activity Dashboard - Electronic Payments **Agentic AI - Property Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication - Work Order Management - Communication Management - Vendor Management - Marketing Management - Service Request Management - Reservations Management - Listing Management - Third-Party Integrations - Task Management - Tax Management - Financial Management - Channel Management - Owner Portal - Calendar Management - Contract/License Management - Vacancy Management - Faculty/Staff Management - Workflow Management - Inspection Management - Lead Management - Insurance Management - Background Screening - Website Management **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Budget Tracking - Property Database - Alerts/Notifications - Transaction History - Late Fee Calculation - Credit Check - Expense Tracking - Billing & Invoicing - AI Copilot - API - Payment Processing - Document Storage - Maintenance Scheduling - Reminders - Reporting & Statistics - Data Import/Export - Generative AI - Digital Signature - Rent Tracking - Web-based Deployment - Rent Collection - Lease Tracking - Customizable Branding - Transaction Monitoring - For Real Estate - Financial Reporting - For Property Managers - Tenant Tracking - Credit Card Processing - Dynamic Pricing - For Hospitality Industry - Violation Tracking - For Residential - Search/Filter - Guest Tracking - Multi-Location - Mobile App - Electronic Signature - Utility Billing - Role-Based Permissions - Activity Tracking - Virtual Tour - Discussions/Forums - File Sharing - Drag & Drop - Recurring/Subscription Billing - For Commercial Real Estate - Client/Property Matching ## Top Entrata Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,021 reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - 4.8/5.0 (433 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (271 reviews)