Enthu transformed our entire manual operations to automation. We can now track 100% call quality and provide timely feedback to relevant employees. Easy to use and un cluttered UI Review collected by and hosted on G2.com.

Nothing much. I wish they could integrate with our LMS. That way, I could directly assign and track the trainings for my agents. Review collected by and hosted on G2.com.

Tushar makes the entire process so easy! The software is fantastic and easy to use! The scorecards are a great way to help coach your team and improve their abilities. Review collected by and hosted on G2.com.

The sentiments are all based on keywords you select. This can trigger some faulty data. The ability to see the scores on calls quickly makes it super easy to weed through the data though so this is a small issue. Review collected by and hosted on G2.com.

The software helps me have a transparent view of my call center business. Not just that, my clients also have much better visibility of the service I am providing to them, all backed by data and stats. I help my customers gain instant access to all their calls and they can view them at their convenience. This helps me both retain and acquire new customers. Review collected by and hosted on G2.com.

I wish they would've found me sooner. Other than that, they are great. Review collected by and hosted on G2.com.

The onboarding was the best I have ever experienced with any product I have used. The Enthu team made sure we got everyone connected, very hands-on. The product also sees regular feature improvements which is great. Review collected by and hosted on G2.com.

Seems like the process to get Zoom connected to Enthu is a bit complicated, but this is not the fault of the tool, the other tools I tried were just as complicated. Review collected by and hosted on G2.com.

- High levels of accuracy on call transcriptions (primary requirement we had of any service)

- Strong word recognition and tagging tied into custom-built feedback forms make QA more effective

- Quick and effective integrations on all systems we use (we required Aircall and HubSpot integrations)

- Support team and company leadership that helps accommodate one-off requests and bug fixes

- Pricing plan that accommodates large sales team separate from QA staff (i.e. adding QA members is not a tough pricing decision to make)

- Continual upgrades and improvements in the software Review collected by and hosted on G2.com.

- As a newer tech-forward company, some features require ongoing improvements when rolled out or integrations can require some troubleshooting. That said, we have never had an issue that was not quickly resolved, and most problems have resulted from the integration partner, not Enthu. In addition, I prefer the ongoing rollout of features to no new features at all. Review collected by and hosted on G2.com.

Enthu.AI has completely replaced our previous practice of randomly picking the sales calls for quality check. We have our existing quality use cases and now use Enthu to vet out our salespeople against those parameters without listening to their every single minute of calls. That saves us lot of time.

We also use Enthu's performance management functionality to corelate conversational aspects of SDR communication against their performance and run better sales coaching. Review collected by and hosted on G2.com.

Not a dislike but I would like to see much more data syncing with my CRM. They have put my req in their engineering pipeline so I am happy. Review collected by and hosted on G2.com.

100% support and accommodation of the Enthu team. The information that the tool provides, incredibly intelligent indeed. Helpful with lots of data and requires less bandwidth. Review collected by and hosted on G2.com.

At this point, there is none. I believe it continues to evolve, and the team is grateful for feedback and enhancements. Review collected by and hosted on G2.com.

You can run end to end call monitoring, evaluation and agent coaching under one software. No need to flip through multiple Word documents or Excel sheets. The insights that the software drives are quite handy and offer a very objective view of your team’s performance.

The best part is that playing back calls is now so much fun. The ability to directly seek to specific aspects of the calls without the need to listen to the call end to end is simply awesome. Review collected by and hosted on G2.com.

Nothing as such. It solves my work and I am very much happy. Review collected by and hosted on G2.com.

I am an SDR with an added part-time responsibility for call QA and training. Thanks to Enthu, the entire call listening & feedback management process has been streamlined to a great extent now. No need to manage feedback on excel sheets, no need to get the team on a weekly meeting for call listening. Everything happens within Enthu with easy collaboration with the team. The effort to do the same stuff has reduced by almost a half. Review collected by and hosted on G2.com.

I would want detailed help articles explaining all the features step by step. That would be super helpful for me. Review collected by and hosted on G2.com.

The ease with which we can derive intelligence from our customer conversations is really brilliant. No more hearing the calls word to word, just a quick scan and you know what the consultants and customers are talking about. It helped us to find the potential opportunities for the rep training as well.

Onboarding support is great. I need to admin that the team at Enthu is very supportive and commoted to help. Review collected by and hosted on G2.com.

English is the only language supported right now. That's largely fine for us as we're selling internationally, but I wish they could offer voice analytics for Polish as well. Review collected by and hosted on G2.com.