EnthuAI is extremely powerful. It is intuitive, easy to use and can bring wonderful insights to your business. Review collected by and hosted on G2.com.

We are using it to monitor our customer conversations in our inside sales department. We were missing quite a few conversion metrics in our sales teams and wanted to understand the reasons for the same.

Enthu helps us uncover upsell and cross-sell opportunities and is impacting our revenue numbers. Review collected by and hosted on G2.com.

Initially, I started using Enthu as a note-taker for my business but over time, started using it for other purposes as well. The tool demands some time initially but the RoI of this time investment is huge. My manual tasks have been automated. Review collected by and hosted on G2.com.

Generating transcripts and sharing them with my coachees. Earlier I had to take manual notes and scramble across recordings. Enthu removes all this effort and makes my life very easy. Transcripts are there, call summaries are there too. Plus I can refer through the entire chain of conversation with a particular person. Review collected by and hosted on G2.com.

Leverage the 14 day free pilot Enthu.AI provides. They are probably the only major player that provides a pilot without asking for your credit card. I liked that they believe in showcasing value before asking for money. Tushar and his team worked closely with us even in the pilot phase to showcase the benefits. That made our buying decision very easy and frictionless. Review collected by and hosted on G2.com.

Recording my Zoom conversations, transcriptions, call moments, analysis and quality monitoring. Review collected by and hosted on G2.com.

Its a great tool to save your time, improve the customer experience quality for your team.

If you have voice teams interacting with customers, go for it... I am sure, you will find great insights from these conversations Review collected by and hosted on G2.com.

New agents:

We had an issue with training of our agents especially when they are new.

Onboarding and training them and making them business ready would take us around 60 days.

We wanted to reduce this efforts by providing our agents a self learning opportunity. With Enthu.AI , we can share the best calls which our new agents can listen on their own and train themselves.

Existing team quality improvisation:

Most of the times, my team leader had to barge in the calls for the CX team, and used to train them on an ad-hoc basis (whenever he could catch any gaps during the customer calls)

My agents used to find the trainings more generic, and now we share agent specific gaps using Enthu. My team lead, now also provide personalized insights for training our agents. Review collected by and hosted on G2.com.

People at Enthu are passionate about the work they are doing. The onboarding and continuous support is fantastic, so don't hesitate to ask for help if you feel getting stuck anywhere. Review collected by and hosted on G2.com.

100% visibility into agent conversations. Once single glance and we know how the agents have been handling the day to day conversations. Makes my quality monitoring work way lot faster.

Reporting has become super easy. Earlier, it used to take us anywhere between 90 to 120 minutes to get the KPI numbers.

With Enthu.AI, the same numbers can be tracked in less than 10 secs. We have moved our KPI monitoring from weekly to daily, and this has resulted in significant improvement in SLA adherances. Review collected by and hosted on G2.com.

1. Scaling up our call monitoring and evaluation process. We had a process in place but it was all manual. Using Enthu, we are processing more calls in the same amount of time.

2. Enthu is a big help when it comes to agent coaching. We have moved away from excel sheets and used the insights generated by Enthu.

3. Saving time is the most important aspect of using this software. We all are hard-pressed for time and Enthu helps us get involved in agent coaching without investing a lot of our time. Review collected by and hosted on G2.com.

I had some initial challenges using the product but the customer success team at Enthu is brilliant. They were quick to help me out and show me a step by step approach to getting started with the product. I am now an enthusiastic fan of Enthu. Review collected by and hosted on G2.com.

"As part of the rev ops teams, my goal is to look out for revenue impacting opportunities within our conversations. These insights are then given back to the agents as part of coaching and training.

I extensively use the filtering feature of ENthu to find meaningful conversations and jump directly to the parts that I want to listen to (e.g. customer dissatisfaction, requests for refunds, competitor comparisons, cross-sell/up-sell opportunities; and so on). As a team, we were able to reduce our revenue churn after implementing Enthu. That had been the most visible benefit of Enthu at our company." Review collected by and hosted on G2.com.

"We have reduced our churn by almost 20%, thanks to the timely capture of signals by Enthu. That was our primary use case when we started.

Also, we have transitioned completely from our earlier Excel based evaluations. The entire workflow of agent evaluation on Enthu saves us atleast 30-40 hours of team effort a month. Plus the generation of insights at just a click of a button." Review collected by and hosted on G2.com.

It minimizes the need of using other tools for tracking and reporting. It builds a report from my call observations and I can view the week over week comparison of scores to assess the trend of agent behaviors and which call attribute needs to improve. Enthu.ai helps me capture words that an agent used in a call using the transcription and script compliance analysis. Review collected by and hosted on G2.com.

Accuracy of the call transcriptions as some words are being transcribed differently. On the other hand, this also serves as a coaching point for our team members to speak slowly and clearly so that the system can work efficiently. Review collected by and hosted on G2.com.