---
title: Enterprise Complaints Management Reviews
meta_title: 'Enterprise Complaints Management Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Enterprise Complaints Management works for a business like yours.
aggregate_rating:
  rating_value: 3.8
  review_count: 2
  scale: '5'
date_modified: '2025-05-16'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Enterprise Complaints Management Reviews
**Vendor:** Equiniti  
**Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service)  
**Average Rating:** 3.8/5.0  
**Total Reviews:** 2
## About Enterprise Complaints Management
Complaints Management enables the effective development and more profitable relationships with the customers.




## Enterprise Complaints Management Reviews
  ### 1. Easy to use for a Small Business

**Rating:** 3.5/5.0 stars

**Reviewed by:** Laura D. | Recruitment and Onboarding Operations Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 16, 2022

**What do you like best about Enterprise Complaints Management?**

We used this tool exclusively because of its user friendly interface and access to customer/it support.

**What do you dislike about Enterprise Complaints Management?**

Employees at the Small Company wore many different hats and it would've been nicer to have more user access.

**Recommendations to others considering Enterprise Complaints Management:**

You may need assistance if you change your type of system from apple to PC

**What problems is Enterprise Complaints Management solving and how is that benefiting you?**

It was great to organize all of the information and a central location and easy to export it for a review.  Saved a lot of time!

  ### 2. Best way to manage customer service needs of the organization

**Rating:** 4.0/5.0 stars

**Reviewed by:** Vivek Kumar M. | internal auditor, Hospital & Health Care, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 28, 2021

**What do you like best about Enterprise Complaints Management?**

Feature of comprehensive reporting and timely notification is the best one.

**What do you dislike about Enterprise Complaints Management?**

As customer data is compassionate information of an organization, the security issue is constantly challenged with any CRM SOFTWARE.

**What problems is Enterprise Complaints Management solving and how is that benefiting you?**

All types of customer complaints and feedbacks are managed with the help of the software.


## Enterprise Complaints Management Discussions
  - [What is Enterprise Complaints Management used for?](https://www.g2.com/discussions/what-is-enterprise-complaints-management-used-for)

- [View Enterprise Complaints Management pricing details and edition comparison](https://www.g2.com/products/enterprise-complaints-management/reviews?open_modal_url=%2Fproducts%2Fenterprise-complaints-management%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fenterprise-complaints-management%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-13+16%3A09%3A08+-0500&secure%5Bsession_id%5D=a2419ce3-dbb9-4275-8117-99cfe8ed73bb&secure%5Btoken%5D=2c4dd6d2861d3f1a7225d4c7ab4ebcf497ae74320d799c3055ff0dd74c6b4ae9&format=llm_user)

## Enterprise Complaints Management Features
**Usability**
- All-Employee Access
- Supporting Documents
- Two-Way Communication
- Multi-Channel Communication

**Reporting**
- Priority Case Alerts
- Trend Analysis
- Performance Monitoring
- Social Media Monitoring

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Social Media Integration
- Survey/Poll Management
- Live Chat
- Real-Time Reporting
- Support Ticket Tracking
- Knowledge Base Management
- Customer Complaint Tracking
- Real-Time Notifications
- Case Management
- API
- Collaboration Tools
- Customizable Templates
- AI Copilot
- Data Import/Export
- Interaction Tracking
- Service Level Agreement (SLA) Management
- Audit Trail
- Issue Management
- Real-Time Updates
- Corrective and Preventive Actions (CAPA)
- Access Controls/Permissions
- Self Service Portal
- Multi-Channel Management
- Third-Party Integrations
- Canned Responses
- Email Management
- Customizable Forms
- Surveys & Feedback
- Activity Dashboard
- Prioritization
- Routing
- Support Ticket Management
- Widgets
- Chat/Messaging
- Alerts/Escalation
- Activity Tracking
- SSL Security
- Workflow Management
- Quality Assurance
- Feedback Management
- Issue Tracking
- Customizable Branding
- Tagging
- Customer Service Analytics
- Assignment Management
- Email Templates
- Customizable Reports
- Reporting/Analytics
- Reporting & Statistics
- Forms Management

## Top Enterprise Complaints Management Alternatives
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)