--- title: Enterprise Complaints Management Reviews meta\_title: 'Enterprise Complaints Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Enterprise Complaints Management works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 2 scale: '5' date\_modified: '2025-05-16' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Enterprise Complaints Management Reviews & Product Details Complaints Management enables the effective development and more profitable relationships with the customers. * * * Seller [Equiniti](https://www.g2.com/sellers/equiniti) Discussions [Enterprise Complaints Management Community](https://www.g2.com/products/enterprise-complaints-management/discuss) Show More ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/enterprise-complaints-management/competitors/alternatives) ![Laura D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura D.") LD Laura D. Recruitment and Onboarding Operations Specialist Small-Business (50 or fewer emp.) 3/16/2022 "Easy to use for a Small Business" 3.5/5 What do you like best about Enterprise Complaints Management? We used this tool exclusively because of its user friendly interface and access to customer/it support. Review collected by and hosted on G2.com. What do you dislike about Enterprise Complaints Management? Employees at the Small Company wore many different hats and it would've been nicer to have more user access. Review collected by and hosted on G2.com. Recommendations to others considering Enterprise Complaints Management: You may need assistance if you change your type of system from apple to PC Review collected by and hosted on G2.com. What problems is Enterprise Complaints Management solving and how is that benefiting you? It was great to organize all of the information and a central location and easy to export it for a review. Saved a lot of time! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vivek Kumar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vivek Kumar M.") VM Vivek Kumar M. internal auditor Hospital & Health Care Mid-Market (51-1000 emp.) 12/28/2021 "Best way to manage customer service needs of the organization" 4/5 What do you like best about Enterprise Complaints Management? Feature of comprehensive reporting and timely notification is the best one. Review collected by and hosted on G2.com. What do you dislike about Enterprise Complaints Management? As customer data is compassionate information of an organization, the security issue is constantly challenged with any CRM SOFTWARE. Review collected by and hosted on G2.com. What problems is Enterprise Complaints Management solving and how is that benefiting you? All types of customer complaints and feedbacks are managed with the help of the software. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Enterprise Complaints Management for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Zendesk for Customer Service Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service Logo") Zendesk for Customer Service 4.3 (7,019) Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. 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It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. ](https://www.g2.com/products/freshdesk/reviews "Freshdesk")[ 5 ![Front Logo](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front Logo") Front 4.7 (2,507) Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. ](https://www.g2.com/products/front/reviews "Front")[ 6 ![LiveAgent Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent Logo") LiveAgent 4.5 (1,538) LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. ](https://www.g2.com/products/liveagent/reviews "LiveAgent")[ 7 ![Hiver in Gmail Logo](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail Logo") Hiver in Gmail 4.6 (1,283) Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox. ](https://www.g2.com/products/hiver-in-gmail/reviews "Hiver in Gmail")[ 8 ![Qualio Logo](https://images.g2crowd.com/uploads/product/hd_favicon/989edd615dfb84f85af09d42b2a45a5a/qualio.svg "Qualio Logo") Qualio 4.4 (781) Your all-in-one SOP, document control and training solution. Automate the creation, review, approval and management of Policies, Procedures, Work Instructions, Forms and related content. ](https://www.g2.com/products/qualio/reviews "Qualio")[ 9 ![MasterControl Quality Management System Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_952e9aa4df0af1b0706297e2afcb725f/mastercontrol-quality-management-system.png "MasterControl Quality Management System Logo") MasterControl Quality Management System 4.3 (528) MasterControl Inc. produces QMS software solutions which enable regulated companies to get their products to market faster, while reducing overall costs and increasing internal efficiency. 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Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. ](https://www.g2.com/products/servicenow-customer-service-management/reviews "ServiceNow Customer Service Management") [Show More](#) ## Questions about Enterprise Complaints Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Enterprise Complaints Management ](https://www.g2.com/products/enterprise-complaints-management/discussions/new) GU Guest User What is Enterprise Complaints Management used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-enterprise-complaints-management-used-for) [ View all Discussions ](https://www.g2.com/products/enterprise-complaints-management/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/enterprise-complaints-management/pricing) ## Work at Equiniti? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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