# Tyler Enterprise Case Manager Reviews **Vendor:** Tyler Technologies **Category:** [Court Management Software](https://www.g2.com/categories/court-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 55 ## About Tyler Enterprise Case Manager Enterprise Case Manager, powered by Odyssey, is designed to handle the unique needs of a wide range of courts, including small county courts and large statewide implementations. Whether functioning as a single case-type system or as the hub of a unified, highly integrated case management system, Enterprise Case Manager provides secure access to party and case data across the entire justice system. ## Tyler Enterprise Case Manager Reviews ### 1. My preferred e-filing system! **Rating:** 4.0/5.0 stars **Reviewed by:** Kayte M. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Tyler Enterprise Case Manager?** You can e-file Court documents in this system, see what you've submitted and where it is along the process of being e-stamped by the Court. **What do you dislike about Tyler Enterprise Case Manager?** Occasionally the site will be down, or I have issues uploading Word documents in counties that require a Word and PDF version of what I am filing. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** We are e-filing documents and getting them back the same day for most of the large counties in Georgia, rather than mailing in documents like you used to have to do before e-filing systems existed! ### 2. Easy program for Court access **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Tyler Enterprise Case Manager?** Odyssey was very easy to use and integrated well with efiling once impelemented. **What do you dislike about Tyler Enterprise Case Manager?** The graphics are ugly and the program does not show well to our integrated online court programs. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** We are solving problems such as document integrations, easier hearing access, etc. ### 3. Decent program with slight complexities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2019 **What do you like best about Tyler Enterprise Case Manager?** Odyssey has a lot of features that allow you to fully explore a persons criminal history, current case notes and finding, and location. I have yet to have a problem with the program crashing or there being major delays. **What do you dislike about Tyler Enterprise Case Manager?** There is a learning curb when first using Odyssey. There's are so many features and buttons that I have no idea what they are there for or how to use them. Our IT person does not know what it is there for or how t use it. The search button could use more detailed features ( such as I can put in a name and a birth date a arrest date , etc. to narrow a person down. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** I use odyssey to look up people currently in the criminal justice system of my county. I use it to find their location, read court documents and see who has visited them. ### 4. Decent **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2019 **What do you like best about Tyler Enterprise Case Manager?** The platform to keep track of cases and clients. **What do you dislike about Tyler Enterprise Case Manager?** It’s a bit outdated with the features it has. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Keeping track of casework and documents. ### 5. Like Odyssey. Configurable, relatively stable. **Rating:** 4.5/5.0 stars **Reviewed by:** Marcea B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** I like that it's very configurable and easy for users to learn. **What do you dislike about Tyler Enterprise Case Manager?** I wish there was more "out of the box" performance monitoring. I also really dislike that users can't delete extraneous connections if they add them accidentally to a party. Their only recourse is to enter a removed date and reason, which causes integrations issues with our receiving systems. I would like to see this resolved for case participants and attorneys **Recommendations to others considering Tyler Enterprise Case Manager:** Don't underestimate what Odyssey can do...think out of the box and ignore field labels when comparing to your existing business processes and systems--instead, evaluate the functionality and assume you will need to make a few changes to your business processes for any new COTS application to fit well with your business. Remember you're not the only city, county, state in the business you're in so it is quite likely that it will work for you since it is working well for so many others. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Superior Court clerk's offices are using Odyssey to enter all case types, parties. Superior Court judges and administrators are using Odyssey to maintain the courts calendars and sessions (most are, but some opted to keep legacy calendar applications). We also have party data synchronized with our legacy party application and case data also "replicates" to our legacy applications. ### 6. Odyssey is the best case management system on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Keli B. | Technical Lead, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** The thing that I like the most about Odyssey is the large amount of functionality and features available in Odyssey. This makes it possible to merge multiple legacy systems into one, making a more streamlined user experience. **What do you dislike about Tyler Enterprise Case Manager?** The only thing I dislike about Odyssey Client is that it's a client/server application. The only thing that would make it better is if it were a web based application like the Odyssey Portal. **Recommendations to others considering Tyler Enterprise Case Manager:** Don't hesitate **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** We are replacing multiple legacy judicial information systems. One that is almost 40 years old. The biggest benefit is merging multiple information systems into one, making it so users only have to log on and use one application. We have also been able to provide more information to our judicial partners and make it more easily accessible using the Odyssey Portal. ### 7. Technical services is the best part of Odyssey **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** Working with Technical Services is what makes Odyssey a great product for us. It can do just about everything, but has it's issues too. The Tyler Technical Services Team has been instrumental in Odyssey working well for my state. **What do you dislike about Tyler Enterprise Case Manager?** The scalability of some parts of the application have been problematic. **Recommendations to others considering Tyler Enterprise Case Manager:** Put forth a strong effort in business process review and requirements gathering FIRST. Once you have a good understanding of your own processes, you need to work with Tyler to get the best practices of how Odyssey is designed to work. We made some mistakes by shoe-horning processes into Odyssey that weren't how it was designed. Rights and role configuration is extremely flexible, but use caution being too granular; the fewer the better. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** We use Odyssey for providing end to end solutions via integrations using the Odyssey API. The ability to integrate with custom applications has been crucial to public safety. ### 8. Case management built for a paper-based practice **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about Tyler Enterprise Case Manager?** The ability to pull up court dockets, view nearly all filings, see imaged filings, related cases, and ability to spell based on similar sounding names. **What do you dislike about Tyler Enterprise Case Manager?** It takes a multiple seconds to pull up cases and even longer to generate forms **Recommendations to others considering Tyler Enterprise Case Manager:** Tarrant County, Texas developed an electronic case filing system that has inspired many other offices to pursue paperless systems. I do not know who the vendor is though. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Odyssey is an evolution of previous court case management mainframe software. Before we looked up cases and had basic information such as the name of parties, court dates, and court actions. Now we have a point and click environment where we can also see scanned documents and find related cases with the click of a button. There is time saved. However, the expectation and needs of our office outpace the development schedule for Odyssey. For example, a digital casefile may have multiple files. It is not possible to drag and drop them all at one time into the system. Nor is it possible to store media, such as videos. ### 9. Outstanding case management system that is usable across ALL court levels **Rating:** 5.0/5.0 stars **Reviewed by:** daniel c. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** I love the fact that we were able to reduce the amount of systems we need in the courts from many down to 1 and also add additional automation. **What do you dislike about Tyler Enterprise Case Manager?** I dislike the the turn around time for sometimes very important issues. **Recommendations to others considering Tyler Enterprise Case Manager:** I would discuss what you want with a product and work with states that are similiar to your own. Take feedback from the IT side as well not just the EU's. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** I solve the issue of replacing an old technology with a modern one as well as consolidating. ### 10. Odyssey - Managing case information and documents for the Clerk's Office. **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** I like the ability we have to manage case information and share that case information with other agencies.. It replaces a couple systems we had before: a home grown mainframe system and a separate document system. The integration of both functions in Odyssey is helpful to us as well as state-wide judiciary. **What do you dislike about Tyler Enterprise Case Manager?** There are some problems with stability. The forms feature could use some improvement. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** WE can now easily share documents with other counties judiciary and external federal agencies. ### 11. It's great coming from nothing or CM/ECF, but still has a way to go **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Tyler Enterprise Case Manager?** I really like being able to access documents online, file documents online, the whole notion of paperless / electronic filling is very appealing. This is done well compared to CM/ECF, but it's also much newer **What do you dislike about Tyler Enterprise Case Manager?** Extremely limited options in choosing and identifying pleadings. I'm also not particularly crazy about some of the processes that are required for every filing but only used for a small fraction of filings. In particular, I don't love having to decide who is responsible for paying a filing fee when no filing fee is due. I'd like for the emails to be able to contain, at user election, .pdf attachments of files within a reasonable size parameter. **Recommendations to others considering Tyler Enterprise Case Manager:** Just be prepared for things not to fit. There are a lot of square pegs going into round holes, etc. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** e filing, and it's great. I never want to go back. ### 12. We love the functionality of odyssey and the integrations it provides **Rating:** 4.5/5.0 stars **Reviewed by:** Anita M. | Process Improvement Specialist, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** We are fully integrated courts and justice system and love the efficicency Odyssey brings to us. We recently were able to implement electronic court and elimate paper files due to its features Not only has that saved time but it has saved $$ as well **What do you dislike about Tyler Enterprise Case Manager?** The support time when something is not working and we put in a ticket **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** The ability to provide services to our Courts and Justice partners electronically. ### 13. User Friendly as a staff **Rating:** 4.0/5.0 stars **Reviewed by:** Kim B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** The layout of Odyssey. For staff Odyssey is straight forward and is easy to use. Making processing faster.. **What do you dislike about Tyler Enterprise Case Manager?** It's fairly buggy and a considerable amount of testing has to be put into each release. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Data collection is one of the problems we are trying to solve. The amount of information that is available from ODY make that collection useful. ### 14. An APA's Review of Odyssey **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara L. | Assistant Prosecuting Attorney, Legal Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Tyler Enterprise Case Manager?** Odyssey is user-friendly and is a great case management system. It stores data securely. It is helpful that Odyssey can be accessed by judges, court staff, attorneys, and the public (at different access levels). **What do you dislike about Tyler Enterprise Case Manager?** My only criticism of Odyssey is that it very rarely, goes offline and becomes unavailable. This usually only lasts a short period of time, but it is an inconvenience when it goes down. **Recommendations to others considering Tyler Enterprise Case Manager:** Odyssey is a user-friendly docket management database. The only real drawback is the inability to load documents directly into odyssey. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Odyssey's searching features make it easy to use and a vital part of managing the court docket on a day-to-day basis. ### 15. Support **Rating:** 3.5/5.0 stars **Reviewed by:** Lorraine A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** The best is the support we receive from Tyler and assisting with the new, up and coming products. **What do you dislike about Tyler Enterprise Case Manager?** Sometimes the length of time it takes for support tickets to be resolved. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** E-Charging for criminal initial filings. The benefits will be great once we are able to have our police departments get on board. ### 16. Access to Justice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Judiciary | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** Odyssey manages to collect and display a complex array of data about cases, parties, and documents throughout the life of a case. **What do you dislike about Tyler Enterprise Case Manager?** The learning curve is high, and its flexibility to accomodate unique client situations makes it difficult to have a generic user manual. **Recommendations to others considering Tyler Enterprise Case Manager:** I recommend it because it has so many modules making it a nearly comprehensive system that's always evolving to meet the customer's needs. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** The ability for self represented litigants to be treated equally to attorneys in terms of access to case information, and access to justice. ### 17. Works well enough. **Rating:** 4.0/5.0 stars **Reviewed by:** Erin G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** I like the ease of use. It's simple to locate cases and determine the disposition at first glance. **What do you dislike about Tyler Enterprise Case Manager?** Script errors. Miscellaneous bugs that require a content patch release rather than a quick fix. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Universal system across all branches and 2/4 areas of law. Makes ease of cross training more efficient. ### 18. I have enjoyed the transition to Odyssey **Rating:** 4.0/5.0 stars **Reviewed by:** Denise K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** I like the different reports I cn run automatically **What do you dislike about Tyler Enterprise Case Manager?** I do not like the financials I think more effortt need to be made in that arena **Recommendations to others considering Tyler Enterprise Case Manager:** make sure to understand how to scan case files before implimentation **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** lots of differnt issues from bonds to warrants-being paperless is amazing ### 19. Good product, but could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2017 **What do you like best about Tyler Enterprise Case Manager?** I like that I can file things without having to drive to court at the last minute. This saves me time, and means that I can focus on more important case work. However, i did not use a different case filing system before I used Odessy, so i cannot compare to other ones - only against manual filing. **What do you dislike about Tyler Enterprise Case Manager?** I think sometimes there are glitches. Often it takes very long for a program to load, and sometimes it times out and makes you restart your filing process. Also, it is not very user-friendly - in order for you to properly use, you will likely need to get directions from someone with experience, which can be frustrating. **Recommendations to others considering Tyler Enterprise Case Manager:** Continue using as many of the tricks to avoid glitches take time to figure out. Hopefully there will be upgrades in the next few years that make the program easier to use. But in the meantime, it is much better than having to drive to the courthouse. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Legal issues. The benefits are that you are able to upload your document online, without having to drive all the way to the courthouse and do it manually. You can also quickly figure out which documents you have previously uploaded on a particular case. ### 20. Case manager and Portal **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Judiciary | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** I love the electronic forms (File & Serve) - along with everything be accessible to every court user. **What do you dislike about Tyler Enterprise Case Manager?** The Portal - it is NOT user friendly - for our justice partners. Although we court users do not use the Portal, we are always getting calls from our justice partners and the public having issues with the Portal **Recommendations to others considering Tyler Enterprise Case Manager:** Attitude is everything when it comes to change - and it starts at the top! **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Courts access - it has helped to be efficient in our court processes ### 21. Odyssey Case Management **Rating:** 5.0/5.0 stars **Reviewed by:** Hien T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** The imaging system, the queues, security.. Overall Odyssey has been a great product. We have streamlined a lot of process and saved a lot of time and money. **What do you dislike about Tyler Enterprise Case Manager?** does not have the ability to audit a person doing work in the system **Recommendations to others considering Tyler Enterprise Case Manager:** Get this product **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Case Management ### 22. Odyssey is versatile and powerful case management system **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** The ease of configuration and the integration. **What do you dislike about Tyler Enterprise Case Manager?** Can't run comparative financial reports (Receipt Journal) like current year vs prior year **Recommendations to others considering Tyler Enterprise Case Manager:** Ask questions and be patient. Know you will continuously be improving and building upon your initial configuration **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Poor communication between depts. Benefits are less paper movement ### 23. Good product for work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Judiciary | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about Tyler Enterprise Case Manager?** It has the information that I need to get the word done for my job. When I need a case to find or an old case that is in the system, it can be found on Odyssey going back very far. **What do you dislike about Tyler Enterprise Case Manager?** It can be slow and the interface is not great. It could be more user friendly. Sometimes it is difficult to move from one case to the next or to see if the person has multiple cases or just one case. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Can be slow but works. The interface can be confusing. ### 24. Product Review **Rating:** 3.0/5.0 stars **Reviewed by:** sarah k. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** I like the options for moving to an e-court that the product provides **What do you dislike about Tyler Enterprise Case Manager?** It increased the workload in the courtroom to process minutes **Recommendations to others considering Tyler Enterprise Case Manager:** Put more resources in the courtroom **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Removing the use of paper files has allowed for us to save time and money ### 25. Great solution for case management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** The software is constantly being updated and improved. In addition, the support staff behind the scenes are extremely helpful. **What do you dislike about Tyler Enterprise Case Manager?** I wish forms were easier to manipulate. It's frustrating not having certain tokens or parameters available. **Recommendations to others considering Tyler Enterprise Case Manager:** Reach out to other jurisdictions to discuss how it can help your jurisdiction. Come up with problems you're facing and see if Odyssey offers solutions for you. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Case management. The ability to have all pertinent information in one central silo that's then shared with judicial branches/offices. ### 26. Superior Court Judge **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen K. | Superior Court Judge, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** The connectivity of all agencies; the ability to generate forms, and seeing all involments of interested persons. **What do you dislike about Tyler Enterprise Case Manager?** People being entered to many times in the persons database **Recommendations to others considering Tyler Enterprise Case Manager:** Only game in town **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Improved Court efficiencies. Good Case reporting ### 27. Planning our install **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** We are only in the planning stages for our install. I am very impressed with the Tyler people we are working with - level of knowledge and professionalism. We have seen some demos but have not really gotten into specifics in the program. I do like the integrations for our judges and probation officers. **What do you dislike about Tyler Enterprise Case Manager?** So far, I haven't seen anything that is a negative. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** We are moving to a state wide system. ### 28. Odyssey Case Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Trina W. | Real Estate Broker, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** I like the user interface and the fact that it is user friendly. **What do you dislike about Tyler Enterprise Case Manager?** I dislike the script errors and freezing **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Better case management for the courts and judges. One point of contact for calendaring. ### 29. Easy to supprt **Rating:** 5.0/5.0 stars **Reviewed by:** Jeromy P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** The IMS tool has made administrating the system a lot easier. **What do you dislike about Tyler Enterprise Case Manager?** Troubleshooting can be difficult to pin point. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** We migrated from a legacy terminal platform to a more easy use UI. ### 30. Business Process Engineer **Rating:** 2.5/5.0 stars **Reviewed by:** Robin C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** The system is great to navigate allowing for all levels of users. **What do you dislike about Tyler Enterprise Case Manager?** Minimal local configuration is currently available **Recommendations to others considering Tyler Enterprise Case Manager:** Do your research, make sure that the features you require exist. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Case Management ### 31. Odyssey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Judiciary | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** Ease of use, managibility of documents, ability to manage multiple locations, helpful and knowledgable support group. **What do you dislike about Tyler Enterprise Case Manager?** ability to get information out of system, mintaining rights and roles, ability to run reports for a period of time (a year at a time) **Recommendations to others considering Tyler Enterprise Case Manager:** Think about the big picture when planning. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Streamline of court locations statewide, paperless court system (slowly getting there) Managing the financial transactions or all courts statewide easily ### 32. Tyler Odyssey is a game changer for courts and justice. **Rating:** 5.0/5.0 stars **Reviewed by:** Gina S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** User friendly, JSL and state reporting. Customer support is amazing! **What do you dislike about Tyler Enterprise Case Manager?** Not enough time to implement all the wonderful options. **Recommendations to others considering Tyler Enterprise Case Manager:** Buy it. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** JSL, electronic documents - free up valuable space ### 33. Case Management System - IT Department **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Judiciary | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** Odyssey is very visual and it is more appealing that our old Legacy system. **What do you dislike about Tyler Enterprise Case Manager?** Our existing install of Odyssey does not filter out locations if you have no access to that location. You still have to pick the county. **Recommendations to others considering Tyler Enterprise Case Manager:** Find out the requirements you need of a CMS and provide the guidelines to Tyler and they can make it work for you. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Case entry, documentation. ### 34. Odyssey is such a great program to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** I like how easy it is for users to interact with it. It's very easy to work through. **What do you dislike about Tyler Enterprise Case Manager?** I don't think there is anything that I dislike. It's a great system. **Recommendations to others considering Tyler Enterprise Case Manager:** They should do it, it's a great system. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** We are able to look up cases through a unified system, and that's a big plus. I don't really dislike anything. It's a really great system. ### 35. Odyssey SaaS client experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** I like the cutting edge court CMS and document storage capabilities, the evergreen model, be able to take enhancements. **What do you dislike about Tyler Enterprise Case Manager?** Customer Service, the fact we are SaaS makes it seem like we get less help and more confusion from Tyler **Recommendations to others considering Tyler Enterprise Case Manager:** Look into getting your own server. Being SaaS may save money but you miss out on controlling the product yourself **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Paperless court, document storage ### 36. All the way **Rating:** 5.0/5.0 stars **Reviewed by:** Steven S. | Court Administrator, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** I love the reports. More report and more auditing reports **What do you dislike about Tyler Enterprise Case Manager?** Some of the reports can crash for large periods of time **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Reports can crash ### 37. SB COunty Odyssey **Rating:** 2.5/5.0 stars **Reviewed by:** Micharl S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** Judges Edition, most recent version, 5 works well **What do you dislike about Tyler Enterprise Case Manager?** Problems with users of of product. Has substainally reduced productivity on the criminal side **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** case managment ### 38. finance **Rating:** 3.5/5.0 stars **Reviewed by:** Robert J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** ease of use and navigation................... **What do you dislike about Tyler Enterprise Case Manager?** reporting. too hard to get data for extended periods **Recommendations to others considering Tyler Enterprise Case Manager:** set upbetter reporting **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** financial reporting ### 39. We use Odyssey for our CMS and we love it. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** I love the flexability and hot keys. Reporting features are helpful and keeps us from bothering our iT. We are getting ready to take upgrades and other products. **What do you dislike about Tyler Enterprise Case Manager?** We need out other agencie to get onboard using Odyssey products. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Court Sessions issues since we want to upgrade to using this product. ### 40. I like the level of detail ODY contains for case management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** Compared to the legacy system, ODY makes it easier to view and update case information. **What do you dislike about Tyler Enterprise Case Manager?** DMV has been a huge pain point for our Traffic Division. Constant issues with ODY not communicating with DMV as promised pre Go Live. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** More access for the public through ePortal ### 41. Great Management System with Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** Systems offers many tiers within the product. It offers each customer to customize t fit their needs. **What do you dislike about Tyler Enterprise Case Manager?** Some of the extra flexibility can create difficulties when new rules are created. **Recommendations to others considering Tyler Enterprise Case Manager:** n/a **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Odyssey helps cut down on processing times an efficiently helps coordinate the office. ### 42. Odyssey Case Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Judiciary | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** the functionality, the ease for the court user, the ability to have workflows and queues, the ECR **What do you dislike about Tyler Enterprise Case Manager?** the inability to customize the tabs to have multiple cases previously accessed at your access **Recommendations to others considering Tyler Enterprise Case Manager:** Consider if you are replicating data **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** financial, case, family law ### 43. Odyssye **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** Configurability and Tyler's willingness to take client suggestions and build it into the products **What do you dislike about Tyler Enterprise Case Manager?** Configurability and the sometimes lack of configurability or the configurability not being granular enough. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Case management system, realized we can change and improve many business processes. ### 44. Odyssey - What's new in 2017 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** I like that Tyler is listening to its clients' voices and tries to improve its product to meet their needs. **What do you dislike about Tyler Enterprise Case Manager?** Odyssey has limitations that my organization has to pay to enhance. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Mostly core functionalities that are not flexible. ### 45. Odyssey benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Judiciary | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** The ability to have access to data from multiple justice partners. **What do you dislike about Tyler Enterprise Case Manager?** Limitations of Supervision. This product jas greater capabilities that should be expanded. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** The ability to reassign task as we move toward becoming fully electronic ### 46. Odyssey usability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** Users find Odyssey easy to navigate and use. **What do you dislike about Tyler Enterprise Case Manager?** is crucial for maintaining software quality and user satisfaction. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** We are able to manage cases and integrate them with File and Serve. ### 47. Odyssey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** Flexability with system configuration and use. **What do you dislike about Tyler Enterprise Case Manager?** Image/redaction process when it comes to reredaction **Recommendations to others considering Tyler Enterprise Case Manager:** Review entrie business process to implimentation **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Able to accurately updated cases timely. TIme and accuracy ### 48. slow getting started **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** Being able to link other products to gather information **What do you dislike about Tyler Enterprise Case Manager?** Time it takes to have changes made to the product **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** user capabliy of entering anything they want ### 49. Simple and Effective **Rating:** 3.0/5.0 stars **Reviewed by:** Alexandria C. | Department Executive for the Mortgage and Deed Fraud Task Force, Law Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Tyler Enterprise Case Manager?** Easy interface to navigate and perform searches. All case data quickly at your fingertips. **What do you dislike about Tyler Enterprise Case Manager?** Sometimes hard to read the small print. Would be nice to organize search results. **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Centralized way to keep track of our cases. ### 50. Great program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Tyler Enterprise Case Manager?** Financial, case info and it being easy to use **What do you dislike about Tyler Enterprise Case Manager?** Some of the reports need to be corrected **What problems is Tyler Enterprise Case Manager solving and how is that benefiting you?** Easy to use, all kind of reports ## Tyler Enterprise Case Manager Discussions - [What states use Odyssey?](https://www.g2.com/discussions/what-states-use-odyssey) - [What is Odyssey Jira?](https://www.g2.com/discussions/what-is-odyssey-jira) - [Is Odyssey an ERP system?](https://www.g2.com/discussions/is-odyssey-an-erp-system) - [What is Odyssey system?](https://www.g2.com/discussions/what-is-odyssey-system) - [View Tyler Enterprise Case Manager pricing details and edition comparison](https://www.g2.com/products/tyler-enterprise-case-manager/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+03%3A02%3A20+-0500&secure%5Bsession_id%5D=de4af329-73f4-441f-bda6-88ed75e30f5c&secure%5Btoken%5D=5875631f91b7dfc9188a938f9916f59aa2b02c4040652f923b68e31cea5fcc32&format=llm_user) ## Tyler Enterprise Case Manager Features **Platform Basics** - Reporting - Dashboard - Cloud - Mobility **Agentic AI - Legal Billing** - Cross-system Integration - Decision Making **Content Management** - Document Management - Calendar Integration - Workflow **Agentic AI - Legal Case Management** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Tyler Enterprise Case Manager Alternatives - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - 4.6/5.0 (989 reviews) - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) - 4.4/5.0 (348 reviews) - [TimeSolv](https://www.g2.com/products/timesolv/reviews) - 4.5/5.0 (417 reviews)