It’s very efficient for obtaining a more objective analysis of user feedback, helping me understand how people emotionally perceive my product. It has become indispensable to my routine. I also appreciate how the team is dedicated to easing the onboarding process and continually seeking improvements. Review collected by and hosted on G2.com.

Although it’s super helpful and the UI has received some much-needed improvements, the tool is still complex to set up and hard to truly master for day-to-day tasks, which makes it less easy to share and adopt across a team. Review collected by and hosted on G2.com.

I like Enterpret because as a tech lead, it gives me a high-level overview of what's changing with our customers, what our customers care most about, and the problems they're running into. I also appreciate being able to drill down into individual cases to help specific customers. Additionally, I found the setup easy; I didn't set it up myself, but it was simple to get going, and I felt productive from day one. Review collected by and hosted on G2.com.

I wish more of the company was using it and I think the biggest barrier to that is integrations with our existing tools. Being able to see Enterpret-powered insights in the other tools (like our internal AI Agent) that we use would mean that we'd be able to action on it faster. Review collected by and hosted on G2.com.

Itʼs really good at helping you connect the dots. Instead of just seeing “billing issues” as a bucket, I can dig in and understand whatʼs actually happening and what customers are saying in their own words. I like that I can simply prompt Wisdom “whatʼs going on with this feature?” and it summarize all everything, and also point me to exact customer quotes. Review collected by and hosted on G2.com.

Besides Wisdom, the UI has a lot going on at first, so it can feel a little overwhelming initially. Once you get used to it, itʼs fine, but the first couple sessions took me a bit. The Enterpret team was pretty helpful through the onboarding phase. Review collected by and hosted on G2.com.

I like that it gets us all the way from listening to acting on customer insight. Once an issue is trending, we can get alerted in Slack push it into action before it blows up. The alerts are really useful for catching issues early, and it’s easy to share the context with the right people without spending time pulling screenshots or copying quotes into Slack. It’s made our VoC process feel a lot more real and less like just a monthly reporting exercise. Review collected by and hosted on G2.com.

Nothing much to dislike, after that initial setup, things have been smooth more or less with occasional hiccups. Review collected by and hosted on G2.com.

Enterpret helps us turn large volumes of customer feedback into clear, meaningful insights. It gives customers a strong voice while allowing our teams to quickly understand what matters most. We can analyze both praise and complaints, track trends over time, and see where feedback is coming from across multiple sources, including customer support tickets, retention conversations, and NPS feedback.

We’ve built shared dashboards that are accessible across the organization and reviewed on a daily, weekly, and monthly basis. The platform supports both deep dives into specific, one-off issues and regular check-ins for ongoing monitoring, making it useful for different workflows and levels of engagement. Review collected by and hosted on G2.com.

One area for improvement is that building charts initially requires some familiarity with the underlying data sources, which can be less accessible for non-technical users. However, the recently introduced Wisdom feature has been a great addition, allowing us to explore insights through simple prompts and conversations. This makes it much easier to dive into both qualitative and quantitative data without needing deep data expertise. Review collected by and hosted on G2.com.

It helps us quickly spot feedback clusters we receive from our customers that might otherwise go unnoticed. It also makes it easier to organize feedback across different product groups and teams. We rely on it a lot during our planning sessions. And Mica is very responsive in our Slack channel, answering any questions we have. Review collected by and hosted on G2.com.

Integrating metadata into the platform is a bit painful. It’s not really clear whether your webhook is set up successfully, or what kind of data has actually been loaded. I had to go through a lot of back-and-forth loops to get everything running. Review collected by and hosted on G2.com.

The biggest win for me is access to voice of customer. We don’t naturally have

visibility into everything customers are saying across support, surveys, and CS

notes, so we end up relying on anecdotes or the biggest escalations. Enterpret

pulls those signals into one place and makes it easy to quantify what’s actually

happening. Once we have that, it’s much easier to decide what to fix first and

explain the tradeoffs to Product. Review collected by and hosted on G2.com.

Not much to dislike. There’s a lot of functionality, so it took a little time to get

used to, but overall it’s been smooth. Review collected by and hosted on G2.com.

I like how it uses AI to create themes from user feedback. It makes my job a lot easier by turning that feedback into something more actionable and easier for product teams to digest. Review collected by and hosted on G2.com.

What I dislike most about Enterpret is probably the performance issues. There are times when it’s slow to load. I do understand that some factors might be out of Enterpret’s control—after all, all apps have bugs sometimes. The good thing is that once we report it to Enterpret, they do their best to address it quickly. Review collected by and hosted on G2.com.

Enterpret offer a wide variability of use case including quantifying features and AI-based qualitative insights which are very useful wrt. to understand CX metrics and problems. Review collected by and hosted on G2.com.

A small downside would be that the set-up seems a little bit overly complex. Based on the user perspective you sometimes just want to understand a hunch and basically start digging deeper into the data by asking targeted questions: Use case would be for example to create a dataset of last weeks feedback and then start asking for Top 3 reasons for praise or complaints and then go on and on within the topic until you feel you have reached the underlying problems/issues of the customer. Review collected by and hosted on G2.com.

Enterpret has been extremely helpful with investigations of issues and feedback that customers are reporting. It's made it easier to gather insights to the Voice of the Customer, and identify trends and anomalies. I enjoy having the ability to easily create dashboards and use Wisdom in my investigation in my investigation process. I've added using Enterpret as part of my day to day and use to flag and investigate trending issues with our engineering team. Review collected by and hosted on G2.com.

When creating dashboards I noticed that I'm unable to set the Duration for my chart to be a set time. I wish I could filter for Current Week and the Previous week instead of that last 7-14 days from the day the dashboard is being used. Review collected by and hosted on G2.com.