![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education")
UH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

3/21/2018

"CCSP TouchPoint"

4.5/5

What do you like best about Enghouse Contact Center?

The ability to generate reports is great because it allows us to analyze data regarding our call volume and phone usage. I also like the supervisor features that allow you to monitor calls. Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

That the system is internet based. If our server goes we lose our phones as well. Review collected by and hosted on G2.com.

What problems is Enghouse Contact Center solving and how is that benefiting you?

We able to track call volumes and answer rates which allows us to adjust phone in a way that’s most effective. There’s also a broadcast feature that lets me message my entire team without leaving my desk. Review collected by and hosted on G2.com.

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Rating Updated (3/23/2018)
Validated ReviewerIncentivizedSource: G2 invite

See what 98 reviewers think of Enghouse Contact Center

4.3 out of 5 · Verified reviews from real users

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