RR

Randy R.

Technical Specialist

Photography

Mid-Market (51-1000 emp.)

12/4/2018

"Very Pleased with the Enghouse product and service"

5/5

What do you like best about Enghouse Contact Center?

his is a very easy to learn Contact Center software solution and we were amazed with how quickly our veteran agents became comfortable with the TouchPoint app, new agents seem to take to it right away as the app is very fluent Review collected by and hosted on G2.com.

What do you dislike about Enghouse Contact Center?

I really have no complaints, the transition was painless and subsequent support has been superb. I maybe didn't adopt using their support ticket system quickly enough but once I did I was amazed at how quickly they answered all of my questions. Review collected by and hosted on G2.com.

Recommendations to others considering Enghouse Contact Center:

Have an Enghouse representative on-site for deployment, we had zero issues but the peace of mind was priceless. USE the support ticket system for questions and troubleshooting, they are fantastic Review collected by and hosted on G2.com.

What problems is Enghouse Contact Center solving and how is that benefiting you?

As a manager I appreciate the real time call center data and how easy it is to configure our various queues and call/agent delivery preferences, a lot better than our previous software. Also, the Reports software has detailed information concerning all aspects of our call volume and agent interactions. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 98 reviewers think of Enghouse Contact Center

4.3 out of 5 · Verified reviews from real users

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