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Enghouse Interactive Contact Center

Enghouse Interactive Contact Center Alternatives & Competitors

(4)4.6 out of 5

Looking for alternatives to Enghouse Interactive Contact Center? Tons of people want Contact Center Operations Software to help with agent scheduling and assignment, session recording, and mobile sms. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Operations Software that reviewers voted best overall compared to Enghouse Interactive Contact Center. Based on reviewer data you can see how Enghouse Interactive Contact Center stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Genesys Cloud, Talkdesk, Genesys Engage, and NICE inContact are the most popular alternatives and competitors to Enghouse Interactive Contact Center.

Top Alternatives to Enghouse Interactive Contact Center

  • Genesys Cloud
  • Talkdesk
  • Genesys Engage
  • NICE inContact
  • UJET

Top 20 Alternatives & Competitors to Enghouse Interactive Contact Center

    #1
    #1
  1. Genesys Cloud

    (364)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Enghouse Interactive Contact Center:
  2. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Enghouse Interactive Contact Center:

    AG
    We have gained efficiencies in our contact centre
    #2
    #2
  3. Talkdesk

    (1,149)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Enghouse Interactive Contact Center:
  4. World's Leading Cloud Call Center Software

    Categories in common with Enghouse Interactive Contact Center:

    UI
    The monitoring and metrics are very helpful and highly customizable from agent to agent.
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Enghouse Interactive Contact Center:
  6. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Enghouse Interactive Contact Center:

    Franco d.
    FD
    Genesys Engage is the most valuable all round telephony software that is out there in the market. The software keeps up to date with all the latest trends in the industry. Its very effective...Read more
    #4
    #4
  7. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Enghouse Interactive Contact Center:
  8. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Enghouse Interactive Contact Center:

    GL
    What do i like the best in NICE inContact is when we are evaluating calls in NICE. As a Quality Analyst, NICE really help us with our daily task when listening calls. Before nice don't have option...Read more
    #5
    #5
  9. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Enghouse Interactive Contact Center:
  10. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Enghouse Interactive Contact Center:

    AR
    I really enjoy the accessibility of UJET. It is simple to use and learn. The system is set in a way that is easy to navigate and work with. Simple yet very powerful tool I use almost every day!
    #6
    #6
  11. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Enghouse Interactive Contact Center:
  12. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Enghouse Interactive Contact Center:

    Dhana S.
    DS
    Easy to use and manage applications and web browser
    #7
    #7
  13. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Enghouse Interactive Contact Center:
  14. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Enghouse Interactive Contact Center:

    GC
    Wide array of APIs for integration and customization - we connect to Zendesk via custom Slack bots, Python scripts and other external / automated solutions. Strong customer-centric support /...Read more
    #8
    #8
  15. ActiveCampaign

    (6,427)4.6 out of 5
    Optimized for quick response

    ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with Enghouse Interactive Contact Center:
  16. ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with Enghouse Interactive Contact Center:

    AD
    Active campaign is very easy to handle. I love the multi language support and the active campaign community.
    #9
    #9
  17. Zoho Desk

    (2,665)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Enghouse Interactive Contact Center:
  18. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Enghouse Interactive Contact Center:

    JJ
    It is perfectly integrated with other Zoho products. It runs on popular platforms, including mobile applications, so it can support you anywhere. Solutions to these problems can be reused as future...Read more
    #10
    #10
  19. Freshdesk

    (2,341)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Enghouse Interactive Contact Center:
  20. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Enghouse Interactive Contact Center:

    andrew l.
    AL
    Fresdesk has brought us many more problems than we could solve with them, above all because their technical support is deficient. We lasted more than 4 days because if they wanted to pay attention...Read more
    #11
    #11
  21. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Enghouse Interactive Contact Center:
  22. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Enghouse Interactive Contact Center:

    UH
    Salesforce to me is one of the easiest platforms to utilize due to its user friendly, interactive capabilities. It's easy to navigate and pick up new tips/tricks to ensure productivity.
    #12
    #12
  23. LiveAgent

    (1,308)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Enghouse Interactive Contact Center:
  24. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Enghouse Interactive Contact Center:

    AF
    Live agent departments makes it easy for our web contact form to automatically assign tickets to the right department, taking the auditing work away from the managers and allowing them time to look...Read more
    #13
    #13
  25. Intercom

    (1,251)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Enghouse Interactive Contact Center:
  26. Intercom allows you to communicate personally with every single customer.

    Categories in common with Enghouse Interactive Contact Center:

    UB
    The intercom system has incredible native analytical properties of a robust operation, an extremely fast interface, represented by a support of warm and fresh design, naturalized with a main logo...Read more
    #14
    #14
  27. Podium

    (1,105)4.6 out of 5
    Optimized for quick response

    Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Enghouse Interactive Contact Center:
  28. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Enghouse Interactive Contact Center:

    UH
    Allows us to easily communicate with clients. As an owner I have oversight on staff interactions with clients.
    #15
    #15
  29. Birdeye

    (973)4.8 out of 5
    Optimized for quick response

    Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Enghouse Interactive Contact Center:
  30. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Enghouse Interactive Contact Center:

    UH
    Birdeye makes sure that your business is represented correctly in all social media, search engine and review platforms as it relates to address, phone, open and closed, website etc. Having this...Read more
    #16
    #16
  31. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Enghouse Interactive Contact Center:
  32. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Enghouse Interactive Contact Center:

    UL
    Have contact with your customers on an accessible way. The chats are registered for learning
    #17
    #17
  33. Front

    (602)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Enghouse Interactive Contact Center:
  34. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Enghouse Interactive Contact Center:

    AM
    The canned responses are really easy to use, especially with the auto-filled fields. The rules are practical and it's easy to create one. I also love the "contact" tab, where I can see everything...Read more
    #18
    #18
  35. CallTrackingMetrics

    (561)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Enghouse Interactive Contact Center:
  36. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Enghouse Interactive Contact Center:

    Ian H.
    IH
    Call Tracking Metrics has every feature I need in a call center platform, and WAY more. The pricing is really reasonable the it's super powerful. Also the customer service is awesome, the platform...Read more
    #19
    #19
  37. HubSpot Service Hub

    (519)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Enghouse Interactive Contact Center:
  38. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Enghouse Interactive Contact Center:

    Christy Jo M.
    CM
    I like that HubSpot has many features that can easily be used across several different departments.
    #20
    #20
  39. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Enghouse Interactive Contact Center:
  40. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Enghouse Interactive Contact Center:

    Stefanie P.
    SP
    Drift is great at capturing people who are visiting our website who wouldn't normally fill out a contact form or call our office with their questions. It has helped us prospect much more...Read more