--- title: Enghouse Insights Reviews meta\_title: 'Enghouse Insights Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 31 reviews by the users' company size, role or industry to find out how Enghouse Insights works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 31 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Enghouse Insights Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Enghouse Insights but has limited features. Are you part of the Enghouse Insights team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Enghouse Insights' Multi-Mode Data Collection platform is a comprehensive solution designed for market researchers and political polling specialists seeking to gather accurate and diverse data. By integrating multiple data collection methods—including online surveys (WAPI), phone interviews (CATI), non-agent phone interviews (IVR), and face-to-face interactions—the platform ensures a holistic representation of target audiences. This approach minimizes selection bias and accommodates varying respondent preferences, leading to more reliable and nuanced insights. Key Features and Functionality: - Enhanced Reach: Employing various data collection modes allows access to a broader and more diverse audience, facilitating comprehensive insights across different demographic groups. - Time and Cost Efficiency: The platform enables efficient resource allocation by selecting the most cost-effective and timely data collection methods tailored to specific project needs. - Optimized Response Rates: Offering multiple engagement options caters to individual respondent preferences, resulting in higher participation rates and more complete datasets. - Reduced Non-Response Bias: By providing various modes of participation, the platform mitigates non-response bias, ensuring a more representative sample and accurate insights. - Deeper Insights: Combining data from different collection modes captures unique perspectives, leading to a more profound understanding of complex issues and consumer behaviors. - Real-Time Monitoring: The platform offers real-time tracking of survey progress, response rates, and data quality, allowing for prompt adjustments to enhance data collection processes. - Improved Data Quality: Utilizing multiple data collection methods enables data triangulation, cross-referencing responses to validate and enhance data accuracy. - Geographical Coverage: The platform ensures comprehensive data collection across various regions, reducing bias from localized responses and providing a more accurate representation of the target population. Primary Value and User Solutions: The Multi-Mode Data Collection platform addresses the challenges of modern data gathering by offering a versatile and efficient solution that adapts to changing communication trends and respondent behaviors. It empowers organizations to make informed decisions based on high-quality, representative data, ultimately leading to more accurate insights and strategic advantages in market research and political polling. * * * Seller [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) Discussions [Enghouse Insights Community](https://www.g2.com/products/enghouse-insights/discuss) Solution Type Best-of-Breed Overview by Joanne Babbitt Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/enghouse-insights/pricing) ## Top-Rated Alternatives [ ![Alchemer Survey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alchemer Survey") Alchemer Survey 4.4/5(956) ](https://www.g2.com/products/alchemer-survey/reviews) [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Intuit Mailchimp All-in-One Marketing Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Intuit Mailchimp All-in-One Marketing Platform") Intuit Mailchimp All-in-One Marketing Platform 4.4/5(5,429) ](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/enghouse-insights/competitors/alternatives) ## User Insights Average based on 31 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Small-Business (50 or fewer emp.) 12/15/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Automated Phone Surveys" 3.5/5 What do you like best about Enghouse Insights? Different channels as per my usage,IVR surveys are good provided it’s short and crisp Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? Long recorded prompts before the surveys starts Review collected by and hosted on G2.com. Recommendations to others considering Enghouse Insights: It involves clarity as it understands customer requirement Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? It’s immediate response and can complete at one go Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Abdul Ghaffar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdul Ghaffar R.") AR Abdul Ghaffar R. Manager Training Enterprise (\> 1000 emp.) 12/17/2020 "REVIEW Automated Phone Surveys (IVR)" 4.5/5 What do you like best about Enghouse Insights? It must be user-friendly as easy as ABC and simple Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? anybody can attempt it with their convenience Review collected by and hosted on G2.com. Recommendations to others considering Enghouse Insights: These must be used by many companies for customer's feedback Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? Human interactive will be missing in it Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Chrissy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chrissy M.") CM Chrissy M. Marketing and Communication Coordinator Mid-Market (51-1000 emp.) 12/11/2020 "InMobiles" 5/5 What do you like best about Enghouse Insights? Accuracy of replies, without skipping any Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? Length of the time a client spends on the call Review collected by and hosted on G2.com. Recommendations to others considering Enghouse Insights: Language support Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? the collection of data from demography and feedback Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Small-Business (50 or fewer emp.) 12/15/2020 "A first time look at Automated Phone Surveys" 3.5/5 What do you like best about Enghouse Insights? You can reach a number of people in a cost effective way, without it being labor intensive. Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? No chance for follow up questions in an automated survey. Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? I have not used it or had a chance to evaluate it. This is my first exposure to Automated Phone Surveys. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/11/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "IVR can automate your incoming call process" 5/5 What do you like best about Enghouse Insights? we get all data in 1 place because of this we can easily create database Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? if IVR calls are very long its iritate customers Review collected by and hosted on G2.com. Recommendations to others considering Enghouse Insights: yes i highly recomment to others to use IVR Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? 1) Manpower problem 2) database Management 3)Call recording 4) quick response Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 12/18/2020 "I like using IVR option as its really convinient for me." 4/5 What do you like best about Enghouse Insights? That it mentions all details and repeats itself slowly. Can be done from anywhere i am Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? I have to go through a long procedure to get to the IVR option. Review collected by and hosted on G2.com. Recommendations to others considering Enghouse Insights: You should try it Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? Getting payments quicker Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kenneth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kenneth H.") KH Kenneth H. Market Research Survey/Data Programmer Small-Business (50 or fewer emp.) 4/30/2020 "Heavy coding but worth it" 4/5 What do you like best about Enghouse Insights? Survox is very powerful, but it does not use a GUI interface in the normal sense. Once you are able to code in it though, you can do just about anything you need to. Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? The lack of a GUI interface can be a bit of a learning curve. Review collected by and hosted on G2.com. Recommendations to others considering Enghouse Insights: If you have good programmers, the freedom of total coding is very powerful. Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? Collecting survey data. Heavy quotas. Review collected by and hosted on G2.com. Show More 7/31/2020 Validated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 10/23/2019 "IVR is a great tool for all size businesses looking to take the phone work stress out of your hands." 4/5 What do you like best about Enghouse Insights? IVR helped me ease the processing of phone management for both employees, customers and my business overall. I also liked the voice was easy to understand and wasn't extremely robotic as other systems had provided in the past. Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? IVR because it is automated sometimes had glitches and it would lead to customer complaints. I don't have too many complaints but the IVR according too. customers took human interaction out of the process but once they understood our reasoning behind it many of them changed their minds. Review collected by and hosted on G2.com. Recommendations to others considering Enghouse Insights: I would advise other looking to use IVR that it is a great tool to grow your business and understand your customers needs and wants. Allows you to free up a human from the phones to be more invested in other aspects of business . IVR is a great addition to any business because the world is shifting toward the Digital age, if it has not already entered it. Highly recommend for any business with multilingual clientele. Could take the communication barrier problems out of the way. Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? IVR helps me free up the time of my employees and allows customers to directly connect With a person or department that they want to reach. The easy navigation was a plus and more time off the phone leads to administrative staff being able to do more clerical work and paper work unless it was extremely busy or necessary. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 4/18/2020 "IVR" 4.5/5 What do you like best about Enghouse Insights? It is very convenient being able to place multiple calls without having to hang up on the other person. Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? It seems to have a few bugs. Sometimes call drop for no apparent reason. Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? We are able to get feedback right away to improve our services Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 10/24/2019 "Great if People Answer Their Phones" 2.5/5 What do you like best about Enghouse Insights? It is quick, effective and accurate. I, personally, have received calls by people using this app and for those who do use this app is an effective tool. Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? Many people do not answer their phones if they do not recognize the caller. This app does not show the caller's name, only the phone number it comes from. Review collected by and hosted on G2.com. Recommendations to others considering Enghouse Insights: Be sure to setup the software so that the name of your company shows in caller ID. If not, most people do not answer the phone. Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? It helps me track the effectiveness of our nonprofit's work and customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Enghouse Insights? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Enghouse Insights ](https://www.g2.com/products/enghouse-insights/discussions/new) GU Guest User What is Survox used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-survox-used-for) [ View all Discussions ](https://www.g2.com/products/enghouse-insights/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/enghouse-insights/pricing) ##### ##### Enghouse Insights Features Survey Insights Permissions [ View More Features ](https://www.g2.com/products/enghouse-insights/features) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [Which digital advertising intelligence platforms are worth using for a mid-market agency managing multiple client accounts that needs competitive benchmarking across all of them in one view?](https://www.g2.com/discussions/which-digital-advertising-intelligence-platforms-are-worth-using-for-a-mid-market-agency-managing-multiple-client-accounts-that-needs-competitive-benchmarking-across-all-of-them-in-one-view%20)[Which feature flag solutions have intuitive UX for product managers without deep technical coding knowledge?](https://www.g2.com/discussions/which-feature-flag-solutions-have-intuitive-ux-for-product-managers-without-deep-technical-coding-knowledge)[What local listing management system offers real-time update tracking?](https://www.g2.com/discussions/what-local-listing-management-system-offers-real-time-update-tracking) [Which note-taking app provides the most customizable templates?](https://www.g2.com/discussions/which-note-taking-app-provides-the-most-customizable-templates)[Which location intelligence software is best for site selection analysis?](https://www.g2.com/discussions/which-location-intelligence-software-is-best-for-site-selection-analysis)[Pros and Cons Details](https://www.g2.com/products/enghouse-insights/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)