--- title: Enghouse Insights Reviews meta\_title: 'Enghouse Insights Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 31 reviews by the users' company size, role or industry to find out how Enghouse Insights works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 31 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Enghouse Insights Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Enghouse Insights but has limited features. Are you part of the Enghouse Insights team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Enghouse Insights' Multi-Mode Data Collection platform is a comprehensive solution designed for market researchers and political polling specialists seeking to gather accurate and diverse data. By integrating multiple data collection methods—including online surveys (WAPI), phone interviews (CATI), non-agent phone interviews (IVR), and face-to-face interactions—the platform ensures a holistic representation of target audiences. This approach minimizes selection bias and accommodates varying respondent preferences, leading to more reliable and nuanced insights. Key Features and Functionality: - Enhanced Reach: Employing various data collection modes allows access to a broader and more diverse audience, facilitating comprehensive insights across different demographic groups. - Time and Cost Efficiency: The platform enables efficient resource allocation by selecting the most cost-effective and timely data collection methods tailored to specific project needs. - Optimized Response Rates: Offering multiple engagement options caters to individual respondent preferences, resulting in higher participation rates and more complete datasets. - Reduced Non-Response Bias: By providing various modes of participation, the platform mitigates non-response bias, ensuring a more representative sample and accurate insights. - Deeper Insights: Combining data from different collection modes captures unique perspectives, leading to a more profound understanding of complex issues and consumer behaviors. - Real-Time Monitoring: The platform offers real-time tracking of survey progress, response rates, and data quality, allowing for prompt adjustments to enhance data collection processes. - Improved Data Quality: Utilizing multiple data collection methods enables data triangulation, cross-referencing responses to validate and enhance data accuracy. - Geographical Coverage: The platform ensures comprehensive data collection across various regions, reducing bias from localized responses and providing a more accurate representation of the target population. Primary Value and User Solutions: The Multi-Mode Data Collection platform addresses the challenges of modern data gathering by offering a versatile and efficient solution that adapts to changing communication trends and respondent behaviors. It empowers organizations to make informed decisions based on high-quality, representative data, ultimately leading to more accurate insights and strategic advantages in market research and political polling. * * * Seller [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) Discussions [Enghouse Insights Community](https://www.g2.com/products/enghouse-insights/discuss) Solution Type Best-of-Breed Overview by Joanne Babbitt Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/enghouse-insights/pricing) ## Top-Rated Alternatives [ ![Alchemer Survey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alchemer Survey") Alchemer Survey 4.4/5(956) ](https://www.g2.com/products/alchemer-survey/reviews) [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Intuit Mailchimp All-in-One Marketing Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Intuit Mailchimp All-in-One Marketing Platform") Intuit Mailchimp All-in-One Marketing Platform 4.4/5(5,429) ](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/enghouse-insights/competitors/alternatives) ## User Insights Average based on 31 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") CI Verified User in Information Services Enterprise (\> 1000 emp.) 1/28/2024 "Self service Review" 3.5/5 What do you like best about Enghouse Insights? Self service and fewer menu to reach support Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? When there is so many of menu and and IVR not able to resolve the issue using self service and not have option to reach live agent Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? It is very useful to give you information Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ananth P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ananth P.") AP Ananth P. Social Media Executive Mid-Market (51-1000 emp.) 9/26/2022 "Automated Phone Surveys (IVR) review" 4/5 Validated ReviewerSource: Organic ![Dhananjay K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhananjay K.") DK Dhananjay K. Php Expert (Laravel, cakephp, wordPress, shopify, codeigniter, node js) Small-Business (50 or fewer emp.) 4/12/2023 "Automated Answer Machine" 4.5/5 What do you like best about Enghouse Insights? It is very user-friendly and easy to handle. Its voice quality is good enough to understand . Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? If IVR is very lengthy then it will affect customers rating and also reduce the number of customers. Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? IVR is reducing costs to companies as they didn't need a person for general pieces of information. On customer side, they do not need to wait for the customer executive just to check their remaining balance. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") IA Verified User in Automotive Small-Business (50 or fewer emp.) 6/7/2022 "Automated phone survey" 4.5/5 What do you like best about Enghouse Insights? It's easy to navigate for review based o Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? on willingness and flow. One can reject at first place or go through steps to enter the survey details. It also helps to gather the required info and zero chance of mistakes. Review collected by and hosted on G2.com. Recommendations to others considering Enghouse Insights: Must use, saves money and time. Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? It does not give you a chance to setup a call back if survey submitting person is busy. It should have option to ask and auto call back on given time for a call back. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Manu M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manu M.") MM Manu M. Network Engineer Small-Business (50 or fewer emp.) 4/21/2022 "Automated Phone Surveys (IVR)" 5/5 What do you like best about Enghouse Insights? All the options are very helpful to get the feedback Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? We will be given the full marks, with no negative impacts Review collected by and hosted on G2.com. Recommendations to others considering Enghouse Insights: Fully recommended Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? We collect all the customer feedback we will improve our customer care Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Muhammad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad A.") MA Muhammad A. Regional Product Manager (South Asia) - Workforce Management at Daraz (Alibaba Group) Mid-Market (51-1000 emp.) 1/25/2021 "IVR Survey is always good to gauge Customer feedback." 4.5/5 What do you like best about Enghouse Insights? Automated Phone Surveys are very useful and helpful in a way you get a call and clearly listen all questions and respond well without any further arguments or delay. to the point and accurate close end questions and answers which always helpful to analyses data for further actionable and decision making. Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? Automated phone survey (IVR) negative things or dislike is only its monotonous tone of voice which annoy to the customer sometime. Because without emotions and warmth in voice people normally don't like to listen more and hang up. Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? Customer Feedback with clear close ended answers which help to gauge accurate experience. Low cost solution with maximum results. Without human interaction and work force involve so save time and efforts. Review collected by and hosted on G2.com. Show More 10/4/2023 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") CA Verified User in Accounting Mid-Market (51-1000 emp.) 12/20/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "automated phone surveys is one of niche consumer opinion tool now getting vogue DUE TO DISRUPTION" 5/5 What do you like best about Enghouse Insights? as a consultant its ease of operations to get consumer opinion and mine data which helps in market penetration and marketshare and improve topline and profits in a vey economical budget and fair data Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? nothing needs to upgrade in future for changing future needs and requirements and technological upgradation with future needs and changing requirement Review collected by and hosted on G2.com. Recommendations to others considering Enghouse Insights: yes a must buy and must adapt automated phone surveys in the niche segment my clients are satisfied with the software Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? i dont face any problems but my clients have got tremendous benifits like market penetration and database and helped in topline and bottomline to improve sales and market share and profits Review collected by and hosted on G2.com. Show More 1/1/2021 Validated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") CE Verified User in Education Management Small-Business (50 or fewer emp.) 12/17/2020 "Proper tracking and wait time of customer get reduced" 5/5 What do you like best about Enghouse Insights? This helps business in routing the calls to the right department or to the right support. So that the customer is not transfered within the organization. When used for survey. To the point you can get the feed back from customera Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? Not now if I come across any will sure post it. Nothing much as negative thoughts. Review collected by and hosted on G2.com. Recommendations to others considering Enghouse Insights: This helps business in routing the calls to the right department or to the right support. So that the customer is not transfered within the organization. When used for survey. To the point you can get the feed back from customera Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? Proper tracking and wait time of customer get reduced Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") IT Verified User in Telecommunications Small-Business (50 or fewer emp.) 12/12/2020 "IVR Reviews are good if questions are limited and feedback based on scale ratings" 2.5/5 What do you like best about Enghouse Insights? Efficient Tool - Make concurrent calls to several people at same time reducing human effort.It’s Voice is understandable compared to others. Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? Slow for person giving feedback as voice speed is auto set to certain words per minute to make the end user understand. Frustrating for people who like to listen fast. Human touch and empathy are missing in case of bad feedbacks. Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? It’s usage makes Faster TAT ( Turn around time ) with Efficient data collection of feedbacks which a manual phone call won’t be able to do and that too for large no of people. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Komal Nawani T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Komal Nawani T.") KT Komal Nawani T. Business Consultant Mid-Market (51-1000 emp.) 12/9/2020 "Automated surveys are cost effective with greater reach but less impressive as it lacks human touch" 4/5 What do you like best about Enghouse Insights? Automated surveys are short and Simple to rate. Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? In case of lower ratings, no service recovery of empathy. Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? You can reach almost 100% target for reach, participation depends on Industry to Industry. Thus you can have very healthy sample for higher confidence in data and efficacy of survey. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Enghouse Insights? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Enghouse Insights ](https://www.g2.com/products/enghouse-insights/discussions/new) GU Guest User What is Survox used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-survox-used-for) [ View all Discussions ](https://www.g2.com/products/enghouse-insights/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/enghouse-insights/pricing) ##### ##### Enghouse Insights Features Survey Insights Permissions [ View More Features ](https://www.g2.com/products/enghouse-insights/features) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [What are the best enterprise service bus platforms for connecting legacy banking systems without rebuilding infrastructure?](https://www.g2.com/discussions/what-are-the-best-enterprise-service-bus-platforms-for-connecting-legacy-banking-systems-without-rebuilding-infrastructure)[What cloud edge security platforms give the best protection against edge-level threats including firewall evasion and zero-trust bypass for companies with distributed sites?](https://www.g2.com/discussions/what-cloud-edge-security-platforms-give-the-best-protection-against-edge-level-threats-including-firewall-evasion-and-zero-trust-bypass-for-companies-with-distributed-sites)[Which content analytics tool offers AI-powered recommendations?](https://www.g2.com/discussions/which-content-analytics-tool-offers-ai-powered-recommendations) [Best cloud-based API development solutions](https://www.g2.com/discussions/best-cloud-based-api-development-solutions)[Azure Pipelines vs Octopus Deploy for a DevOps team moving away from Jenkins: which is worth the migration effort?](https://www.g2.com/discussions/harness-vs-octopus-deploy-for-a-devops-team-moving-away-from-jenkins-which-is-worth-the-migration-effort)[Pros and Cons Details](https://www.g2.com/products/enghouse-insights/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)