We now able to modernizing our call center platfrom that allow for user self-service support. Easy dashboard design help our agent to quickly find tools that they need to complete the task. No complication on the initial implimentation with our base HRIM system. Review collected by and hosted on G2.com.

Need to install add-on for some of the service that we require. It is saperated from the main package and adding cost to our budget. Review collected by and hosted on G2.com.

We need a simple to operate program for our call center and customer support platform. Enghouse make the process easy by integrating it with Microsoft Team, which has the capacity and capabilities to handle our call center traffic effectively. Review collected by and hosted on G2.com.

The program will need to provide a more effective training program to trains our support agents with the latest technology that is available on the software. Review collected by and hosted on G2.com.

Provide a flexible communication medium for customer to contacting us. Solve issues of long waiting support tickets, both for phone call and email. Gives us a cheap solutions for call center platform by integrating the system with Microsoft Team. Review collected by and hosted on G2.com.

Need to provide effective training session for new call center agents that require shorter training session but better agent compentency. Review collected by and hosted on G2.com.

Enghouse Interactive introduce us with a new customer support communication medium of live chat platform. It has lessen the burden of our customer support agents and let user to self-service their need and inquiry. Review collected by and hosted on G2.com.

Agents need to undergoing new training to handle the new live chat platform. It is taking time and the cost to training them. Review collected by and hosted on G2.com.

Omnichannel support medium like email, live chat, SMS and voice call has give our customer various option that they are comfortable to connect with our support team. Centralize all the medium in one platform controller which make the operation effective. Review collected by and hosted on G2.com.

Too many add-on service that make the pricing plan complicated and we need to spend extra bucks to have the complete package. It would be better if they have one simple plan that cover all the features. Review collected by and hosted on G2.com.

Easy operation to integrate our call center platform with Microsoft Team as the primary platform to receive phone call and organized email support tickets. Quick access to the tools from the dashboard. Review collected by and hosted on G2.com.

I want to recommend the platform to providing a better and easier training material for our support agents. It would help to accelerate the training length and time session. Review collected by and hosted on G2.com.

Enable our call center operation to be more cost saving but more effective with the new customer support technologies. Reliable platform that is easy to access its dashboard and fast to integrate with Microsoft Team. Review collected by and hosted on G2.com.

Need time and training to familiarize our customer support agents with the new changes and tools. Review collected by and hosted on G2.com.

Building a simple call center for customer support operation is easy with Enghouse Interactive. Monitor the operation from the integration with Microsoft Team is effective. Review collected by and hosted on G2.com.

Need more training on the speech analyzer. We don't have a good result afte running the speech analyzer to pickup keyword from the conversation recorded with customer. Review collected by and hosted on G2.com.

Enghouse Interactive is very flexible with the type of communication medium that they can support, especially with self-service chatbot and live-chat. Easy user interface design that allows our call center agents freely navigating between all the features easily. Review collected by and hosted on G2.com.

It is quite challenging to use it initially, but as we use it, it is actually quite easy to use with the help of video guidence and tutorial. Customer support has been exceptionally helpful and responsive with our inquiries. Review collected by and hosted on G2.com.

Easy to expend our call center operation using the integration with Mic Team as they already has all the communication medium that we want to use. Sleek dashboard design make the navigation between all the menu easy. Review collected by and hosted on G2.com.

What I can recommend for this platform to improve is with the training documentation and training content on how to use their platform and features. Review collected by and hosted on G2.com.