Enghouse Interactive is our choice in improving our support platform to handle customer need for support and inquiry. We integrate the platform with Mic Team and create a reliable communication hubs to take support call, email, and build a self-service platform that customer can easily use to diagnosis their problem. Review collected by and hosted on G2.com.

Our support agents need to undergo a long training session to familiar theirself with the system and to learn a skill to be a good support agents. Review collected by and hosted on G2.com.

As someone who helps customers, I'm happy to see how Enghouse makes helping people better. Their tools let customers connect with us in many ways like phone, email and more. This helps everyone get the answers they need fast. Things run smoothly now with less waiting and happier customers. Information from before is together in one place too. This helps us help each person as an individual. Review collected by and hosted on G2.com.

It would be great if Enghouse Interactive offered more flexibility to line up with how we do things. Even though it has lots of handy features, being able to tweak it to fit our way step-by-step would make it work better. Adding more choices to make it your own would let us use it just how needed, making for a smoother and more streamlined work flow. Review collected by and hosted on G2.com.

Effectively solves our call center and customer support platform issues with long waiting time for customer to be entertain by our support agents. Various support platform including live chat, phone call and emails. We are SME's and doesnt have too much budget for our support platform and Enghouse is within our budget. Review collected by and hosted on G2.com.

Enghouse Interactive need a new and better dashboard design that is simple and make the eyes easy to watch it continuosly. It also will help agents to navigate between the tools easier. Review collected by and hosted on G2.com.

We are now able to operate several communication medium to support customer needs like using phonecall, email, IVR and chatbot. All the medium is AI assisted to ensure all support tickets can be close quickly. Deploying the call center operation on Enghouse Cloud saves the operation cost and resources. Review collected by and hosted on G2.com.

We are trying to operate the call center and using the on-premises deployment, but the cost is too high and not possible for now. Review collected by and hosted on G2.com.

We receive a quite large traffic for our call center and need a good, easy to use and flexible platform to control it. Enghouse Interactive able to integrate with Microsoft Team and enhance our customer positive experience contacting us. Various communication medium like phone call, SMS, and social media is supported by the software. Review collected by and hosted on G2.com.

Issues with long waiting time that customer experience with our agents. A training or agents manpower provider would be a great additional that this software can offer. Review collected by and hosted on G2.com.

I like the simple platform that this software provide for building a small and simple call center. It able to integrate with Microsoft Team to create a customer support base that is easy to operate. It has all the communication support like phone call and email to deal with support ticket. Review collected by and hosted on G2.com.

Some of the tickets is complex and require longer time to solve, which has impacted on other support ticket waiting time. Review collected by and hosted on G2.com.

Enghouse help us setting up our modern customer support platform that support live chat, email, SMS and even a video call. Connecting and communicating with customer to help support their issues with our business has been solved and we now have a loyal customer because of it. Review collected by and hosted on G2.com.

Training and the learning curves is important for our call center agents and it take time to educate our agents with the standard that we require. It is to ensure customer is well entertained and solve their problem. Review collected by and hosted on G2.com.

Effectively help and response to customer needs from the customer support platform. Create a system and support SOP that is easy or customer to track their tickets status. Provide a new contact medium like social media message and live chat option. Review collected by and hosted on G2.com.

Implementation of CeXchange with our traditional support system is long, difficult and quite challenging to transform the system from simple email support system into multi channel communication medium. Review collected by and hosted on G2.com.

Enghouse has solved problem that customer had to connect with our customer support from social media. The operating cost to operate contact center is quite competitive. Review collected by and hosted on G2.com.

Enghouse Interactive need a new dashboard design that is please to the eyes, especially for our suppot agents that need to watch the monitor all day long. Review collected by and hosted on G2.com.

Enghouse Inte­ractive has really helpe­d us communicate better with our custome­rs and manage calls. It integrates smoothly with our custome­r service system, allowing our work to flow more­ efficiently. Their support te­am is there for us whene­ver we run into issues, he­lping us solve problems fast. The platform also offe­rs many useful features for handling calls and ke­eping tabs on customer interactions. Review collected by and hosted on G2.com.

If we ge­t tons of incoming calls, it may take a little longer than normal for us to re­spond to everybody when we­'re using Enghouse Interactive­. This wait could possibly make customers hang out for longer stre­tches to chat with an agent. Also, while Enghouse­ Interactive gives us a lot of options, it isn't constantly straightforward to twe­ak the settings exactly for what our company ne­eds. Review collected by and hosted on G2.com.