They have the best helpline. Whenever I reach out to their helpline, I consistently receive exceptional support. The representatives are always prepared to guide me through the process, patiently helping me understand it step by step. Even when faced with time-sensitive tasks, they consistently go above and beyond to ensure prompt completion. The system itself is also great and they're always upgrading and improving it. We have engaged effectively with out supporter base thanks to EN. Review collected by and hosted on G2.com.

It would be super helpful if for the survey feature, we could give users the option to upload videos and images. Review collected by and hosted on G2.com.

I've been using Engaing Networks for a few years now and I've found it a fantastic tool to help our charity's advocacy and campaigning work.

It's very useful friendly, fully customisable and has helped take our campaigning work to the next level.

They also have very useful training modules and support to help those with no experience of using it before. Review collected by and hosted on G2.com.

I've found the platform really easy to use, but on a few occasions I had some issues with coding and changing fonts for my marketing materials. Review collected by and hosted on G2.com.

The best thing about EN is hands down their customer service. Whenever I can't fix something and I need help quickly, they are always available and really friendly. Their advice and support really helps you to learn how to use the tool to the best of its ability. Thank you! Review collected by and hosted on G2.com.

Nothing comes to mind, but possibly a troubleshooting area in the academy to assist when customer service is closed with real examples from orgs they've worked with. They may already have this but I would find this really helpful. Review collected by and hosted on G2.com.

Engaging Networks staff are passionate and approachable. I joined my current role with no previous experience of using Engaging Networks and staff were really supportive in teaching me not only the basics but also the complexities of all functions. I love that Engagig Networks is always improving and levelling up! Review collected by and hosted on G2.com.

I struggle with the interface as it isn't always intutive but once you undersrand how things work, it's easy to navigate. Review collected by and hosted on G2.com.

Nice to have emails and campaign actions within the same tool. Allows you use data in fun and interesting ways to target campaigns. Lots of tips and tricks to enhance it's use. Responsive and helpful support team, plus plenty of great online resources on how to use! Review collected by and hosted on G2.com.

Sometimes the user interface can be a little confusing and the paths to do things are not always the most intuitive. There are sometimes limitations in place that I don't understand (such as only being about to add a certain number of councils to alternative messages and having a limit to 10 alternative messages within ETT actions). Review collected by and hosted on G2.com.

EN feels very up to date on the user experience end and crafting emails is generally a breeze! I enjoy how seamless the user experience is and that it's visually appealing too. Also, those I've worked with from EN are very helpful and receptive to feedback. Review collected by and hosted on G2.com.

There are definitely some bumps that we've yet to overcome such as P2P not being available and lack of personalization methods such as not being able to replace lack of first name with a blank. Review collected by and hosted on G2.com.

Full of features, when you learn the system there's a lot you can do. Having donations, email, texting, advocacy in one platform is really powerful Review collected by and hosted on G2.com.

Technically complicated - I only recommend it to users who have technically adept staff. Review collected by and hosted on G2.com.

I like that it comes with EN Academy to help me understand what I'm doing. The tool will help give us more insights than before about our audiences. Review collected by and hosted on G2.com.

I wish that when you hovered over an icon, it would say what that item is. Review collected by and hosted on G2.com.

Allows us to simply build actions for our supporters to engage with camapaigns. The platform has great flexability allowing us to build campaigns with multiple linked actions. Couldn't do without it!

Also worth adding that customer support is extremely responsive & helpful if their assistance is needed. Review collected by and hosted on G2.com.

Like with many platforms, their is a learning curve for those new to the platform. However, this is mostly negated by the fantastic engaging networks academy which can be used to train new team members on. Review collected by and hosted on G2.com.

The support provided to users is top-notch and incredibly quick whenever I or someone else at my charity have experienced issues. There's also a wealth of knowledge available for self-teaching. Review collected by and hosted on G2.com.

Despite the excellent training resources, some of it is not as user-friendly to novices (like me) as it could be. It would be useful to have simple video tutorials available on the website. Review collected by and hosted on G2.com.