II

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/18/2019

"Efficiency and simplicity in one package"

5/5

What do you like best about Engageware?

Beautiful UI, easy to use, and makes scheduling so fast. After initial setup, there is no more thinking about it. I've heard no complaints from our customers when we started with TimeTrade and now it's simple step in our day to day operations for technical support. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

Occassional de-sync from Zoom or outlook, typically remedied within an hour or two of notification. Review collected by and hosted on G2.com.

Recommendations to others considering Engageware:

Pursue it! I have no knowledge of the price, but if you can get approved for it, definitely make it happen. Your team will benefit from it greatly. Review collected by and hosted on G2.com.

What problems is Engageware solving and how is that benefiting you?

The back and forth of "Does this time work for you" is a thing of the past now that we can share our availability and let the customer choose a time that works best for them. This improves customer satisfaction and increases productivity. Review collected by and hosted on G2.com.

KP

Kristin P.

Recruiting Manager

Small-Business (50 or fewer emp.)

10/24/2019

"Easy to use and very convenient when setting up appointments or in my case interviews. "

5/5

What do you like best about Engageware?

There is very little room for error. The site is very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

I think the site could be updated slightly, maybe a bit more organized. There are only a few columns on the left (at least in my view) and I feel it could be spread out more. Review collected by and hosted on G2.com.

CS

Christa S.

Book Fair Support

Mid-Market (51-1000 emp.)

10/29/2019

"A time saver!"

5/5

What do you like best about Engageware?

Time trade helps me manage my day.Appointments go directly on my calendar, and I know exactly who to call and when. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

I do not dislike anything. It makes my day so much easier! Review collected by and hosted on G2.com.

JV

Jennifer V.

Book Fair Sales Consultant

Enterprise (> 1000 emp.)

11/6/2019

"TIME TRADE HELPS ME REACH MORE CUSTOMERS"

5/5

What do you like best about Engageware?

Time Trade has helped my department set more Appointments faster and easier! It is so easy to schedule and check responses. More customers are now requesting a link to schedule their appointments, Review collected by and hosted on G2.com.

What do you dislike about Engageware?

I like everything about time trade. I would suggest a link for a customer to be able to contact their representative if all of the appointments have expired. Review collected by and hosted on G2.com.

VW

Vince W.

Account Executive

Small-Business (50 or fewer emp.)

5/1/2019

"A trustworthy appointment scheduling application that works like an office assistant"

4.5/5

What do you like best about Engageware?

The instructions on how to use the main scheduling feature were simple and clear. I like being able to use TimeTrade as a scheduling page by itself or as an embedded window in existing web pages. Setting up availability in the TimeTrade account is mostly simple and intuitive with click and drag tools that let me set many dates and times in bulk. I can also repeat availability quickly without having to manually enter the dates and times again. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

The main panels in the initial settings area were confusing when I first started using TimeTrade. I couldn't tell what the differences were between each type of appointment. Also, instead of having to click into each appointment type to make settings changes, I'd rather have a grid style layout where we can make many changes across the board on one page. Review collected by and hosted on G2.com.

Recommendations to others considering Engageware:

TimeTrade is a great value for a scheduling platform. I'd recommend it for smaller organizations with limited staff, but it can also be useful for an organization of any size. Review collected by and hosted on G2.com.

What problems is Engageware solving and how is that benefiting you?

I've been able to obtain more appointments and manage cancellations with ease through TimeTrade. Much of the appointment management is automated, so I don't have to incur expenses on calls, emails or any direct human interactions. This scheduling platform also makes it easier for people to sign up since they can do so 24 hours a day, 7 days a week. TimeTrade has also been mostly error-free since the first day I used it. Review collected by and hosted on G2.com.

CP

Colleen P.

colleenpuma@achievementfirst.org

Enterprise (> 1000 emp.)

10/24/2019

"Simple, straightforward and effective"

4.5/5

What do you like best about Engageware?

Easy to use for both administrator and for candidates. I'd be lost without it when scheduling candidates as a recruiter. It makes scheduling hugely convenient. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

Nothing! I think it's easy to use and straightforward. Review collected by and hosted on G2.com.

RT

Rohit T.

Sr. Salesforce Developer

Information Technology and Services

Mid-Market (51-1000 emp.)

9/25/2019

"Great Product!"

5/5

What do you like best about Engageware?

Ease of Setup for admins, Ease of Maintenance and Ease of use for users. Of course, great and easy to use user interface for end user. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

There could have been some way to collect enhancement feedback ideas and evaluate them for development. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Enterprise (> 1000 emp.)

11/5/2019

"Time Trade Saves HOURS"

5/5

What do you like best about Engageware?

Allowing my clients to self-schedule when it's best for them and allowing them to re-schedule as needed. Saves me hours a month in communication and back and forth scheduling. And helps ensure my calendar is as full as possible, boosting productivity. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

I do have problems when I need to reschedule a call, often it doesn't update the Time Trade site and the customer still thinks the old call is scheduled. Review collected by and hosted on G2.com.

What problems is Engageware solving and how is that benefiting you?

It helps me to keep boundaries and not feel guilty when they ask for time that I don't have available. Before, I would rearrange things just because someone asked. Now, they only ask if it's an urgent need, and it helps me balance my time management needs with my desire to serve my customers. Review collected by and hosted on G2.com.

UA

Verified User in Airlines/Aviation

Small-Business (50 or fewer emp.)

10/24/2019

"TimeTrade is super easy to use and set up! I really enjoyed using it as a recruiting coordinator."

4/5

What do you like best about Engageware?

I think it is just very easy to use and incorporate into scheduling processes. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

I wish there was a capability to schedule multiple meetings at once. Review collected by and hosted on G2.com.

Recommendations to others considering Engageware:

I think it is a super simple way to get 1:1 type meetings scheduled as long as you make sure your calendar is up to date. The ease of use makes it simple for those receiving the invite and sending the invite, and implementing it is super easy as well! I think it works very well with Google Calendar and integrates into my processes pretty much seamlessly. If you are looking for an easy way to schedule 1:1 meetings, get TimeTrade! Review collected by and hosted on G2.com.

What problems is Engageware solving and how is that benefiting you?

It's an easy way to get availability from others participating in a one-on-one type of meeting (for example a phone interview.) Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Enterprise (> 1000 emp.)

9/25/2019

"I use timetrade all the time to make it easy to schedule time with clients"

5/5

What do you like best about Engageware?

Easy link in my emails. Clients can see available time slots and it integrates with my outlook to ensure I don't overlap appointments. It also allows me to put buffers around appointments. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

The outlook integration is a little weird to get installed, but once it's in it works perfectly. Review collected by and hosted on G2.com.

Recommendations to others considering Engageware:

Include your link to your calendar in your email signature and reference it often as you're connecting to clients. Review collected by and hosted on G2.com.

What problems is Engageware solving and how is that benefiting you?

When I'm having trouble connecting with clients due to our schedules having easy visibility to lock down time on mine and their calendars has translated into more sales than otherwise with better client experience. Review collected by and hosted on G2.com.