--- title: Enchant Reviews meta_title: 'Enchant Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 65 reviews by the users' company size, role or industry to find out how Enchant works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 65 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Enchant Reviews **Vendor:** Enchant **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.8/5.0 **Total Reviews:** 65 ## About Enchant Enchant is a helpdesk and knowledge base software solution. ## Enchant Reviews ### 1. Enchant makes our support easy, simple and efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Enchant?** Besides the simple interface, the many features that help you keep track of everything, and the easy-to-use setup, we love Enchant's customer support itself. **What do you dislike about Enchant?** There is nothing I dislike about Enchant's service. If something is challenging to use, their support provides immediate solutions. **Recommendations to others considering Enchant:** Speak to Vinay, he's a great help in getting your set-up and going and making sure that Enchant works FOR you! **What problems is Enchant solving and how is that benefiting you?** Because of Enchant, we've been able to structure our support in a simple overview, and it's become effortless and efficient to process tickets and collect data on them. ### 2. All at once for all languages **Rating:** 5.0/5.0 stars **Reviewed by:** Jan S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Enchant?** All key functions merged together for one price - shared inbox, knowledge database, and web widget. For an unlimited amount of languages. **What do you dislike about Enchant?** Still not the fully interactive editor for responses in tech. support. However, the workaround works well. Integration with Capsule is only one-sided now. **What problems is Enchant solving and how is that benefiting you?** Combined shared inbox and web widget and knowledge base for multilingual complete tech support. ### 3. Great Helpdesk System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Enchant?** Enchant is a helpful system that allows you to assign tickets to different personnel. You can further optimize this by adding rules which help ensure that each ticket goes to the right place and is assigned to the right person. Tasks can be "sold" back and forth to different personnel based on the needs of the ticket. **What do you dislike about Enchant?** A way to export all open tickets into excel format would be incredible. That said, everything works as it is designed to do so. **What problems is Enchant solving and how is that benefiting you?** We currently use Enchant as a silent client ticketing system. We forward all client requests to enchant to manage each of the requests or tasks and that allows managers and supervisors to see what open projects each person has assigned. ### 4. Excellent app - great price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Enchant?** Enchant has a straightforward interface and setup; we use it for managing customer enquiries and phone calls for multiple websites. Great options, simple to use and easy to setup. Integrated into our Shopify stores so order information is alrady in the system when an enquiry comes through. Also useful for logging phone calls manually. Pricing is also very easy to understand and very affordable. Support from Vinay and his team is always fast and top-notch! **What do you dislike about Enchant?** Would be nice to be able to share labels, macros etc. across different inboxes but otherwise not much to dislike. **What problems is Enchant solving and how is that benefiting you?** We have multiple websites, each with a different inbox. We can manage all enquiries from all websites with 1 app, and allow multiple users to manage these. ### 5. Simple, organized and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Enchant?** I like that customer support is so responsive and quick to understand and help with my issues. AND that I can easily find and organize my previous threads with my customers. **What do you dislike about Enchant?** It would be nice if the interface was a little more advanced and didn't make you use **'s and _'s for bold and italics. **What problems is Enchant solving and how is that benefiting you?** I'm helping new customers with their inquiries about our business as well as our current customers with their billing and support issues. The benefit is that I am able to quickly sort through inquiries. Plus and it doesn't flood my direct email work account. In other words, I keep new customers and existing customers separate which allows me to organize when I respond. ### 6. Essentialism at its best **Rating:** 5.0/5.0 stars **Reviewed by:** Charles W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Enchant?** The feature set focuses on what matters most with clarity. Support a client via the medium they prefer with no fuss. **What do you dislike about Enchant?** It would be good to group inbound requests by client rather than individual without the need for tag's. **What problems is Enchant solving and how is that benefiting you?** Enchant enables the support team to get up to speed quickly, the interface is intuitive and avoids the clutter that delays response. ### 7. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Jason L. | T, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Enchant?** Giu is clear and easy to navigate. The latest updates have helped productivity. **What do you dislike about Enchant?** Being told I have forwarded a message by reply is annoying. An on-screen notification would make workflow easier by not having to forward then close a ticket after forwarding. **What problems is Enchant solving and how is that benefiting you?** Speed of use helps us to assist our customers quicker and easier than ever before. ### 8. Enchant nails ticket/email support for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Christof W. | F, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Enchant?** Enchant exactly does what we were looking for: very lean, no fuzz support on email tickets. **What do you dislike about Enchant?** We do not like the UI a lot, and the name is a bit weird ;). **What problems is Enchant solving and how is that benefiting you?** Answering tickets in a centralized way. ### 9. Enchant Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Enchant?** Simple and uncluttered. I appreciate the snooze feature; this function surpasses other ticketing systems. **What do you dislike about Enchant?** I am not quite fond of the design. It looks cartoonish. I'd prefer it to look more classy yet simple rather than cartoony. **Recommendations to others considering Enchant:** Enchant is easy to use, and any new user will not be overwhelmed in accessing the features and functions. **What problems is Enchant solving and how is that benefiting you?** Following up with customers. The snoozed function is a great tool and lessens missing out a task or a follow-up with a customer. ### 10. Easy and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2022 **What do you like best about Enchant?** integration with multiple shopify accounts **What do you dislike about Enchant?** would like to see integrations with social channels **What problems is Enchant solving and how is that benefiting you?** efficient customer service at a reasonable cost ### 11. Enchant: the perfect support inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Sean F. | Director of Support, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Enchant?** Simple pricing w/ just the right features **What do you dislike about Enchant?** Message composition editor is bare-bones. **What problems is Enchant solving and how is that benefiting you?** Enchant is my company's universal inbox - all of our customer interactions happen there, system alerts go there, and vendor communication goes there. Having a single inbox for everything is a huge help. ### 12. Switched in 2015 after trying zendesk and other systems. Enchant is a keeper. **Rating:** 5.0/5.0 stars **Reviewed by:** Dean H. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Enchant?** The developers listen to feedback and actually react to it to meet your needs. Response time when in need of support is amazing. **What do you dislike about Enchant?** The latest design refresh feels a bit "toy"ish, but that's a minor issue in the scheme of things. **What problems is Enchant solving and how is that benefiting you?** Does everything zendesk used to do for us without the slow performance. And with near infinite customisation and integration options. ### 13. Pleased with ease of use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2021 **What do you like best about Enchant?** I like the simplicity of the platform and the organization of its features. **What do you dislike about Enchant?** I wish there were more options for personal customization. **What problems is Enchant solving and how is that benefiting you?** We use Enchant for our company's customer service emails. ### 14. Enchant is a complete and affordable customer support solution **Rating:** 4.5/5.0 stars **Reviewed by:** Dylan V. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2021 **What do you like best about Enchant?** All your brands and teams in one complete and affordable solution. **What do you dislike about Enchant?** You may run into some minor issues with other languages than English, but no showstoppers. Overall international support is quite good. **What problems is Enchant solving and how is that benefiting you?** One place for all our customer support. We have various brands and our users speak multiple languages. ### 15. Enchant Customer Support Software **Rating:** 4.0/5.0 stars **Reviewed by:** Tim W. | eCommerce and Digital Operations Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2019 **What do you like best about Enchant?** Very simple and basic interface that looks like an email inbox. **What do you dislike about Enchant?** As we are growing the need for more options for reporting or sorting cases **What problems is Enchant solving and how is that benefiting you?** It has the main ability of a support desk platform. Grouping cases and customers together allow for our CS agents to see history and minimize cross over. ## Enchant Discussions - [What is Enchant used for?](https://www.g2.com/discussions/what-is-enchant-used-for) - [View Enchant pricing details and edition comparison](https://www.g2.com/products/enchant/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+06%3A34%3A44+-0500&secure%5Bsession_id%5D=7c17c534-ec4a-4ae2-b221-deb9f820afb5&secure%5Btoken%5D=f3cb7ccf663045c813a03a2dea0b89d7fdfe0a6413d960ff006434d991cad01e&format=llm_user) ## Enchant Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Basecamp](https://www.g2.com/products/basecamp/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Capsule CRM](https://www.g2.com/products/capsule-crm/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Wufoo](https://www.g2.com/products/wufoo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Enchant Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization **Communication** - Pop-up Chat - Notifications - In-App Messaging **Analytics** - Trends - Performance Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Enchant Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,449 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews)