--- title: Enchant Reviews meta\_title: 'Enchant Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Enchant works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Enchant Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Enchant but has limited features. Are you part of the Enchant team? [Upgrade your plan](https://my.g2.com/enchant/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Enchant is a helpdesk and knowledge base software solution. * * * Seller [Enchant](https://www.g2.com/sellers/enchant) Discussions [Enchant Community](https://www.g2.com/products/enchant/discuss) Languages Supported English Solution Type All-in-One Overview by Vinay Sahni Show More ## Pricing Pricing provided by Enchant. ### One Simple Plan. $20 / User / Month $20.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/enchant/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/enchant/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Enchant Integrations (18) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Basecamp ](https://www.g2.com/products/basecamp/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Capsule CRM ](https://www.g2.com/products/capsule-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Klaviyo ](https://www.g2.com/products/klaviyo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Magento Open Source ](https://www.g2.com/products/magento-open-source/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PrestaShop ](https://www.g2.com/products/prestashop/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify Plus ](https://www.g2.com/products/shopify-plus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trello ](https://www.g2.com/products/trello/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WooCommerce ](https://www.g2.com/products/woocommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wufoo ](https://www.g2.com/products/wufoo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Martin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin T.") MT Martin T. New Venture Health, Wellness and Fitness Small-Business (50 or fewer emp.) 1/20/2022 "Absolutely Love Enchant" 5/5 What do you like best about Enchant? The Balance of Features vs price. I actually switched from Enchant to Zendesk thinking that because it was more expensive it was better and then switched back. It has many of the "little" things that you don't think of but really miss when they are not there that a lot of other help desk solutions don't have ( e.g. snoozing tickets, ticket collision management ). They seem to be much more focused on their own customer service than promoting the product - I will often get a response in a few hours ; and they have even proactively contacted me about an error that I had that I didn't know about because of my own misconfiguration. Review collected by and hosted on G2.com. What do you dislike about Enchant? Most of the features I need are there but in a perfect world It would be good to have custom fields and have them in columns that are filterable but I can do similar things with the labels etc. Review collected by and hosted on G2.com. Recommendations to others considering Enchant: Don't be put off by the fact that Enchant is not promoted as heavily as other products - they appear to be more focused on serving their customers and their needs than promoting / marketing the product. Their product is well priced, scalable, robust and full of features hard to find in other products. They have implemented at least one extra feature I personally requested into their product and their own support is outstanding. Highly recommend! Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? Replying to customer support queries in a timely manner and keeping the list of them clean, clear and easy to identify . enchant does this very well. Review collected by and hosted on G2.com. Show More 7/20/2022 Current UserValidated ReviewerSource: Organic ![Verified User in Publishing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Publishing") AP Verified User in Publishing Small-Business (50 or fewer emp.) 3/31/2022 "Very well executed support/ticket system with great flow automation and reasonably priced" 5/5 What do you like best about Enchant? The system is well designed and simple to use, but the best part is the rules and macros that can be used to create flow automations. The automations have been a real game-changer to help improve our customer support flow. The integration/apps are also quite useful, we can pull in data from our system to be visible along with customer support requests. Enchant support is also very responsive and helpful, and feature requests get implemented. Finally, the pricing is just right, compared to some of the more established vendors Enchant is affordable, it's a great solution overall for any small/mid-size business looking for a comprehensive customer support/ticket system. Review collected by and hosted on G2.com. What do you dislike about Enchant? Nothing to dislike, Enchant is very useful. Whenever we've had minor issues they were addressed very quickly. Review collected by and hosted on G2.com. Recommendations to others considering Enchant: Highly recommended for businesses looking for a comprehensive customer support solution. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? Enchant has helped our team better be able to manage the incoming flow of customer support/sales requests, being able to assign tickets to different team members along with automation via rules is a major improvement over trying to handle this just by email. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 11/8/2022 "Incredibly efficient service, always ready to help and assist in our queries." 5/5 What do you like best about Enchant? Speed of response from the support team; powerful tools behind the scenes (ie rules, Macros) Review collected by and hosted on G2.com. What do you dislike about Enchant? Perhaps it would be good for a way to have multiple people as an assignee, however that is a desired feature rather than something I dislike. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? It is allowing us to have overview on 1st line support tickets and action them in as fast a manner as possible. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 9/2/2021 "Perfect for us!" 5/5 What do you like best about Enchant? A lot of helpdesk software is bloated, complicated, and difficult to use. But not Enchant! We've been using it for over four years now and I can tell you that the beauty of Enchant is that it is simple yet complete. It has EVERYTHING we need in a helpdesk and knowledge base. The layout is intuitive and easy to use, and we hit the ground running with Enchant the same day we installed and configured it. There's no learning curve - it's that easy. Review collected by and hosted on G2.com. What do you dislike about Enchant? None - In the four years that we've used Enchant, we haven't run into any significant problems. Customer support has always been stellar - I often get replies in minutes after sending in a support request. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? We needed both customer help desk (instead of answering direct emails) and a knowledge base (which cuts down on repetitive customer inquiries). Enchant solved both of that for us. Review collected by and hosted on G2.com. Show More 3/2/2022 Current UserValidated ReviewerSource: Organic ![Aaron H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron H.") AH Aaron H. Head Of Marketing & Growth Small-Business (50 or fewer emp.) 11/23/2021 "The Perfect Customer Engagement Tool" 5/5 What do you like best about Enchant? The level of collaboration Enchant allows us to have with our customers is perfect. It hits the perfect sweet spot of functionality, support and cost. I love this system. Review collected by and hosted on G2.com. What do you dislike about Enchant? There is nothing I can find to complain about with Enchant. Their interface, available features, and dynamic support have been vital for our company's growth and customer satisfaction. Highly recommend Enchant to any budget-conscious / bootstrapping start-up that wants to make sure customer UX is at the top of the priority list. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? We started with a small group of superfans and early on recognized that growing the list of our fanatics was going to drive us. We committed firmly to putting our time and effort into getting everyone who supports us to their happy place. We take pride in our support and keeping positive and passionate relationships with customers. Enchant has helped us address and solve our customer support roadblocks time and again. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mario T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mario T.") MT Mario T. M Small-Business (50 or fewer emp.) 11/18/2021 "Excellent Experience & Great Value" 5/5 What do you like best about Enchant? We've been using Enchant for over 6 years now and it has completely revolutionised the way we work with our customers. It's easy to understand what customers still need a response and we can quickly work through our customer queries with macros, and canned responses. Enchant is easy to sync into our Shopify store, is affordable and quick to setup. The team is also super responsive if there are any hiccups or questions. Review collected by and hosted on G2.com. What do you dislike about Enchant? I would like to see more integrations for Enchant. Apps for Enchant like WhatsApp and more social media integrations for channels like Facebook would be great. Review collected by and hosted on G2.com. Recommendations to others considering Enchant: Enchant is a great help to help you solve your customer communications. It is not as comprehensive as some of the heavyweight helpdesk/CRM systems out there, but it is easier to setup, friendlier to manage and costs a lot less. It can also scale fairly well with you as you grow. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? We have improved our customer service and satisfaction levels. The month after we installed Enchant we saw a 146% increase in revenue because we were effectively communicating with customers instead of losing emails in an endless inbox. I recommend Enchant to a all my friends that are looking for an easy to use simple helpdesk solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") AF Verified User in Food Production Small-Business (50 or fewer emp.) 4/19/2022 "it's my favourite customer support software" 5/5 What do you like best about Enchant? I've used Enchant for over 7 years, at various companies. As Head of Customer Support for different eCommerce businesses, I've always petitioned to swap to it. Having trialled every other option out there (at least, all the ones that I know will come to your mind) it's always been my favourite - easy to use, straightforward to navigate, no unnecessary frills or janky processes to follow. Review collected by and hosted on G2.com. What do you dislike about Enchant? For me, and the businesses I've worked at - it's always worked and I'm not sure what I could tell you when it comes to disliking it's features! I suppose it'd be great if I could manage social media channels within it too, but I think that might complicate things! Review collected by and hosted on G2.com. Recommendations to others considering Enchant: If you're new to this type of software, it's the least daunting for sure... and the likelihood is that you'll find it hard to navigate outside of it, because why fix something that isn't broken?! It's straightforward to set up, the navigation makes sense and I recommend that you spend time investing in the set-up so that you make the most of it along the way. It can also do wonderful things with Shopify, webhooks and automation! Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? It's easy to use, draws in customer contact from various channels and I'm able to filter in any way I like. Labelling is straightforward, reports and useful and it removes an unnecessary layer of complexity that other software seem to add. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Richard H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard H.") RH Richard H. Director Small-Business (50 or fewer emp.) 11/17/2021 "Enchant creates a brilliant contact centre solution, and yet still remains simplicity itself to use." 5/5 What do you like best about Enchant? We're a G-Suite organisation and running a contact centre solution was proving to be a real thorn in our sides until we discovered Enchant. It just took over everything so easily, so simply and amazingly as the person that implemented it into the business, I've only had one or two support issues in over 5 years - and they were for features, not bugs - it just WORKS! I can't recommend it highly enough. Review collected by and hosted on G2.com. What do you dislike about Enchant? There's not anything that stands out - it performs it's task so simply there really aren't any areas to trip over and cause problems - as I said I've had just a couple of support calls in over 5 years - I love it! Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? Creating a central contact centre mail solution whilst using mail flow from both G-Suite and MS Office 365 - juggling various inboxes and again providing my team with a solution that just works. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ryan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan S.") RS Ryan S. Director Small-Business (50 or fewer emp.) 11/17/2021 "Smart cost effective helpdesk solution for small businesses" 5/5 What do you like best about Enchant? We have been using Enchant as a helpdesk solution for our business for over five years. Enchant is packed with some great features like the easy to use help desk, a useful knowledge base website intergration as well as the live chat feature. The best thing about Enchant is the price. The price makes it perfect for individuals and small businesses to deal with customers quickly and effectively. Enchant is so simple to use and set up and that they have great support if you run into any issues. As we have multiple websites with different branding we especially like the unlimited inboxes which allow one member of staff to deal with mutiple customers across a range of brands in which we run. Review collected by and hosted on G2.com. What do you dislike about Enchant? The editor is not fully functional. I would like the customer to click on a link from an image in the autoreply and response reply. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? All emails go into one central area and can be dealt with by one member of our team. No more checking multiple inboxes and worrying about emails not being responded to. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CW Chris W. Director Small-Business (50 or fewer emp.) 11/11/2021 "Perfect helpdesk software for our small business" 5/5 What do you like best about Enchant? We find Enchant to provide the right combination of simplicity and powerful features. It works great for our customer support team. We can easily prioritize tickets using labels, escalate tickets by reassigning, and keep tabs on what's currently open. Macros allow us to automatically prioritize and assign tickets based on user defined rules. The powerful search feature and automatic display of related tickets in the sidebar makes it easy to find relevant information. To top it all off Enchant's own customer support is super responsive and receptive to feature suggestions and feedback. We have been a customer for many years and don't have any plans to look elsewhere. Review collected by and hosted on G2.com. What do you dislike about Enchant? The mobile interface is not quite as powerful or usable as the desktop version. Recent updates have improved the mobile experience but it's still not on par with desktop. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? Enchant has allowed us to unify all customer support correspondence into a single system. This makes it much easier to prioritize, assign and search for tickets. Customers get better support and we get a simple, clean support ticket system that our staff love to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Enchant? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Enchant ](https://www.g2.com/products/enchant/discussions/new) GU Guest User What is Enchant used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-enchant-used-for) [ View all Discussions ](https://www.g2.com/products/enchant/discuss) ## Pricing Options Pricing provided by Enchant. ### One Simple Plan. $20 / User / Month $20.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/enchant/pricing) ##### ##### Enchant Features Platform User, Role, and Access Management Third-Party Integrations Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Productivity Tools Notes Templates Tagging System [ View More Features ](https://www.g2.com/products/enchant/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the most affordable email marketing software for startups?](https://www.g2.com/discussions/what-is-the-most-affordable-email-marketing-software-for-startups)[What are the most trusted library management systems by library operations managers based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-library-management-systems-by-library-operations-managers-based-on-user-reviews)[Which product analytics platforms are genuinely useful for an early-stage startup that needs to validate product assumptions without a full data stack?](https://www.g2.com/discussions/which-product-analytics-platforms-are-genuinely-useful-for-an-early-stage-startup-that-needs-to-validate-product-assumptions-without-a-full-data-stack) [Which cloud edge security providers give the strongest threat detection and response for companies with geographically distributed sites that need consistent enforcement everywhere?](https://www.g2.com/discussions/which-cloud-edge-security-providers-give-the-strongest-threat-detection-and-response-for-companies-with-geographically-distributed-sites-that-need-consistent-enforcement-everywhere)[What's the best mobile marketing platform for avoiding unsubscribe spikes caused by poor personalisation and over-messaging?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-for-avoiding-unsubscribe-spikes-caused-by-poor-personalisation-and-over-messaging)[Best third-party supplier risk management software for small business](https://www.g2.com/discussions/best-third-party-supplier-risk-management-software-for-small-business) [Show MoreShow Less](javascript:void(0);)