--- title: Enchant Reviews meta\_title: 'Enchant Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Enchant works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Enchant Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Enchant but has limited features. Are you part of the Enchant team? [Upgrade your plan](https://my.g2.com/enchant/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Enchant is a helpdesk and knowledge base software solution. * * * Seller [Enchant](https://www.g2.com/sellers/enchant) Discussions [Enchant Community](https://www.g2.com/products/enchant/discuss) Languages Supported English Solution Type All-in-One Overview by Vinay Sahni Show More ## Pricing Pricing provided by Enchant. ### One Simple Plan. $20 / User / Month $20.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/enchant/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/enchant/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Enchant Integrations (18) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Basecamp ](https://www.g2.com/products/basecamp/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Capsule CRM ](https://www.g2.com/products/capsule-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Klaviyo ](https://www.g2.com/products/klaviyo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Magento Open Source ](https://www.g2.com/products/magento-open-source/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PrestaShop ](https://www.g2.com/products/prestashop/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify Plus ](https://www.g2.com/products/shopify-plus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trello ](https://www.g2.com/products/trello/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WooCommerce ](https://www.g2.com/products/woocommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wufoo ](https://www.g2.com/products/wufoo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More SM Selene M. Content reviewing analyst Small-Business (50 or fewer emp.) 12/24/2022 "So simple in its design but very powerful and complete" 5/5 What do you like best about Enchant? It's super easy to reach every related comms from clients. The way we can connect emails with clients is impressive; it saves us time. Enchant facilitates the process of escalating cases to the next level with just a few clicks. Review collected by and hosted on G2.com. What do you dislike about Enchant? There's only one thing that I didn't love about Enchant; the login process is strict, and if you are not carrying your cellphone, there's no way you can log in to the site. It's understandable nowadays, though. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? Enchant helps me to understand customers' desires and needs. That allows me to evaluate the decision I have to make about this client and to choose the best course of action. Enchant provides me with all the information I need to make my work better and faster. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NL Nadine L. Employee Customer Care Small-Business (50 or fewer emp.) 12/27/2022 "Enchant has made customer service easy to handle." 4/5 What do you like best about Enchant? Enchant has a very clear structure, which makes it very hands-on to be used. You do not have to spend a lot of time finding different areas but you can immediately start with customer service. Review collected by and hosted on G2.com. What do you dislike about Enchant? I could not identify any disadvantages while working with Enchant. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? It provides a platform to easily provide good customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AG Angela G. Customer service agent Small-Business (50 or fewer emp.) 12/25/2022 "It's been really easy to use, very appropiate and it's a friendly platform." 5/5 What do you like best about Enchant? Enchant has many good features, but I think the organization is excellent. It always looks clean, and easy to find whatever you need; the standard answers, your inboxes and threads, etc. Review collected by and hosted on G2.com. What do you dislike about Enchant? I wouldn't say downsides; generally, the platform always works as it should. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? We need to reach the customer's needs, so it gets easier when Enchant provides the tools to do this with a very organized system, which helps me to give an excellent answer without spending too much time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") UO Verified User in Online Media Small-Business (50 or fewer emp.) 12/23/2022 "I'd recommend Enchant to a friend or colleague" 4/5 What do you like best about Enchant? It's not loaded with irrelevant info e.g. answered tickets showing up on the screen. The simplest the platform, the easiest to focus on helping the customers. Review collected by and hosted on G2.com. What do you dislike about Enchant? I had a hard time understanding some of the numbers in the report e.g. "Resolution time" under the "Performance" report. I'd appreciate a short explanation under each figure. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? It's very easy to merge tickets. For instance, you can have all of the latest emails from the same customer in one place. That way, you will not miss anything. If you accidentally click on 'send' or realize that you're missing some details after clicking on 'send', you can stop the 'send' action, so the customer will not receive an incomplete or wrong reply. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Printing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Printing") AP Verified User in Printing Small-Business (50 or fewer emp.) 4/11/2023 "Easy to setup and understand" 5/5 What do you like best about Enchant? It was very easy to setup up - took about a day, although we had a multi-language, multi-site use case. We added a few extra integrations the next day and have been using it ever since. Review collected by and hosted on G2.com. What do you dislike about Enchant? Very difficult to fault, but just because this section is required: the documentation regarding the API could be more comprehensive. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? It costs a fraction but is easier to use and overall better than the previous solution. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CW Carl W. Senior Technical Support Small-Business (50 or fewer emp.) 12/30/2022 "Enchant makes it easy to handle large quantities of customer emails" 4.5/5 What do you like best about Enchant? Much better overview than competitors like Zendesk Review collected by and hosted on G2.com. What do you dislike about Enchant? The canned responses titles could be longer, for easier searches Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? Enchant helps us give our customers the best possible technical service Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AL Ashley L. System Administrator Small-Business (50 or fewer emp.) 3/29/2022 "Easy to use, lots of great features, really helps with productivity" 5/5 What do you like best about Enchant? We've been using Enchant for 7 years since it was SupportFu. It integrates seamlessly into our support process. Customers can email us as they normally would to an address using our domain with no idea there is a backend system. This was an important requirement for us when we moved from a shared mail inbox. Right from when a ticket arrives, it is so easy to use. New users have always picked things up quickly. We've integrated it directly with our Slack team chat so new tickets land in a channel for our support team and then we click that and it opens the relevant page in Enchant straight away. These tickets can then be assigned, notes added and responded to and closed accordingly. There are several useful features that we regularly use - merging tickets / customers, canned responses, macros and rules being some. This allows us to create a very productive, tailored environment. They release new features that become so useful and essential. One example is Snoozed Tickets. We use this daily and it helps us be more productive by hiding things away that are in the customer's court; they pop back up later so we can give our clients gentle reminders. It was easy to develop widgets to integrate our CRM software, allowing quick access to customer accounts and other useful links specific to our company. The whole experience when using it is clean, fast, reliable, simple yet functional software with no bloat, confusion or complexity. This translates to fast and easy to access support for our customers. I highly recommend Enchant. Their own support has always been responsive, friendly and helpful. They are a company that makes support software, so it should be in their nature, and they do sure know how to make a customer feel valued. Review collected by and hosted on G2.com. What do you dislike about Enchant? Redacting confidential information has become more difficult for us since they switched to a per-message method rather than a per-ticket method. This is something they are actively engaged with us on and are working on a solution for. I hope this will turn in to yet another positive in the future. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? We provide the bulk of our customer support via Enchant. It enables our customers to do what they have always done - email us directly for support and allows us to quickly view/sort these, assign them and respond. The whole process for both our customers and support team is seamless and pain free. The risk of miscommunication, repetition, or things getting missed is much lower vs email. The reporting tools are useful to get an overview of what is going on in terms of our performance and response times. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 5/5/2022 "Enchant makes my job so much easier." 4.5/5 What do you like best about Enchant? With Enchant I can see the customer order on the same page and all tracking information. It saves me so much time having all the details to hand so I can click on them, rather than having to switch between multiple pages to view the same information. I find it very useful that you can label each email, this in turn shows a report for percentages of each label type so you can see what levels of emails you are receiving on different subject matters. All the reports created by Enchant are very useful for data analysis. Review collected by and hosted on G2.com. What do you dislike about Enchant? I have not seen any downsides to using Enchant so far. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? I can answer customer emails in a more timely fashion. I can see their orders quickly and resolve problems. I can also have live chat switched on whilst I am working so can answer more queries in different formats. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PR Paul R. Operations/Regional manager Small-Business (50 or fewer emp.) 2/8/2022 "Works as promised and as required for our business" 5/5 What do you like best about Enchant? Easy integration with our processes both internal and from our eCommerce platform (Big Commerce) perspective. Previously have also used linked with Magento with equal ease. We are a small company with teams at different locations and remote workers. Enables us to allocate and share customer comms effectively while always being aware of who is dealing/has dealt with which thread. Simple to use, quick to pick up for new members. Intuitive interface with easy access to the info we need. Very simple to customise with labels, folders, canned responses etc. Review collected by and hosted on G2.com. What do you dislike about Enchant? Once you have 'merged' a thread thats it! No going back. Could use an 'undo' function. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? Has enabled us to instantly be aware of all comms regardless of whether through web platform or direct mail. All staff have their own profile and can clearly understand their responsibilities. As their manager I am able to see at a glance where the staff are up to with any conversation and if there are any outstanding issues. Can use the 'note' function to give guidance. It has saved so many missed comms and confusion over who should/should have dealt with a convo and really sped up our customer response times. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DG Dale G. CEO & CTO Small-Business (50 or fewer emp.) 1/26/2022 "Feature-rich, complete, user-friendly help desk solution" 5/5 What do you like best about Enchant? - Email support without the messy clutter of ticket numbers. - Customers use email, as-is. - Labeling of support threads and sorting based on labels, status & other metadata. - Canned, reusable response templates - Excellent mobile-friendly interface when on the move. - Exceptional customer support. - Engaging and proactive approach to software bugs and feature requests - Easy to use knowledge base for self-service customer support Review collected by and hosted on G2.com. What do you dislike about Enchant? It's difficult to fault Enchant, as the existing feature set and implementation are great for my business' requirements. Currently, the only missing feature from my business' perspective, is the ability to more seamlessly integrate the knowledge base into one's own primary domain, without having to use a sub-domain and be limited to Enchant's customisation limits. This would probably be easiest via an extension to Enchant's API. This comment should be viewed in the context that all the known competing platforms which we've tried, have the same limitation. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? Far less time is spent wrestling with the context of a support conversation. Being able to merge tickets and add private notes has reduced unnecessary time-wasting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Enchant? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Enchant ](https://www.g2.com/products/enchant/discussions/new) GU Guest User What is Enchant used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-enchant-used-for) [ View all Discussions ](https://www.g2.com/products/enchant/discuss) ## Pricing Options Pricing provided by Enchant. ### One Simple Plan. $20 / User / Month $20.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/enchant/pricing) ##### ##### Enchant Features Platform User, Role, and Access Management Third-Party Integrations Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Productivity Tools Notes Templates Tagging System [ View More Features ](https://www.g2.com/products/enchant/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the most affordable email marketing software for startups?](https://www.g2.com/discussions/what-is-the-most-affordable-email-marketing-software-for-startups)[What are the most trusted library management systems by library operations managers based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-library-management-systems-by-library-operations-managers-based-on-user-reviews)[Which product analytics platforms are genuinely useful for an early-stage startup that needs to validate product assumptions without a full data stack?](https://www.g2.com/discussions/which-product-analytics-platforms-are-genuinely-useful-for-an-early-stage-startup-that-needs-to-validate-product-assumptions-without-a-full-data-stack) [Which cloud edge security providers give the strongest threat detection and response for companies with geographically distributed sites that need consistent enforcement everywhere?](https://www.g2.com/discussions/which-cloud-edge-security-providers-give-the-strongest-threat-detection-and-response-for-companies-with-geographically-distributed-sites-that-need-consistent-enforcement-everywhere)[What's the best mobile marketing platform for avoiding unsubscribe spikes caused by poor personalisation and over-messaging?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-for-avoiding-unsubscribe-spikes-caused-by-poor-personalisation-and-over-messaging)[Best third-party supplier risk management software for small business](https://www.g2.com/discussions/best-third-party-supplier-risk-management-software-for-small-business) [Show MoreShow Less](javascript:void(0);)