--- title: Enchant Reviews meta\_title: 'Enchant Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Enchant works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Enchant Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Enchant but has limited features. Are you part of the Enchant team? [Upgrade your plan](https://my.g2.com/enchant/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Enchant is a helpdesk and knowledge base software solution. * * * Seller [Enchant](https://www.g2.com/sellers/enchant) Discussions [Enchant Community](https://www.g2.com/products/enchant/discuss) Languages Supported English Solution Type All-in-One Overview by Vinay Sahni Show More ## Pricing Pricing provided by Enchant. ### One Simple Plan. $20 / User / Month $20.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/enchant/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/enchant/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Enchant Integrations (18) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Basecamp ](https://www.g2.com/products/basecamp/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Capsule CRM ](https://www.g2.com/products/capsule-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Klaviyo ](https://www.g2.com/products/klaviyo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Magento Open Source ](https://www.g2.com/products/magento-open-source/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PrestaShop ](https://www.g2.com/products/prestashop/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify Plus ](https://www.g2.com/products/shopify-plus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trello ](https://www.g2.com/products/trello/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WooCommerce ](https://www.g2.com/products/woocommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wufoo ](https://www.g2.com/products/wufoo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More JN Jesse N. Small-Business (50 or fewer emp.) 1/29/2024 "Enchant - Excellent email solution for a small business" 5/5 What do you like best about Enchant? I looked at several more expensive suites like Salesforce but it was just overkill for what I needed. My crew and I have been using enchant for nearly two years with very little complaint. Exactly the product we needed and whenver we needed something a little different, CS was very helpful. Since it runs over the internet, there is nothing to install. I was able to very easly set everyone up and gettting running in a just a short time and we use it 7 days a week. Review collected by and hosted on G2.com. What do you dislike about Enchant? For my purposes, there isn't really anything I dislike about the product Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? I was previously handling all of the customer support by myself and hired someone people to assist but even so there are certain things only I can answer so this system makes it so easy to delegate emails and share notes that the customer is unable to see Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Stefan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stefan C.") SC Stefan C. Small-Business (50 or fewer emp.) 3/15/2024 "I should not recommend this." 5/5 What do you like best about Enchant? If you do expect your ticketing to simply just work ... When your business requires support in no time at all ... Looking for a rock solid solution for your customer's feedback ... Do like to get ticketing, FAQ, knowledgebase plus chat out of one box ... It should not cost you zillions of your budget ... ... well ... I have to disappoint you. I cannot recommend Enchant. I prefer to have all of the above to myself ;P Review collected by and hosted on G2.com. What do you dislike about Enchant? Whichever extension I ask for or feature I suggest is either already in but overseen or already on the roadmap. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? The first-level support with easily added auto-wiring and canned responses alllow us to handle customer support with a very small team size. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nikita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikita S.") NS Nikita S. Small-Business (50 or fewer emp.) 11/21/2023 "Enchant-ed" 5/5 What do you like best about Enchant? I spent hours, perhaps even days, searching for an intuitive customer support ticketing system with easy onboarding and collaboration across tickets. Enchant has proven to be the perfect solution for us as it is easy to use, implement, and manage. Without Enchant, we would not be able to meet our support SLA times as efficiently as we do, thanks to its simplicity and clarity of design and functionality. Review collected by and hosted on G2.com. What do you dislike about Enchant? To be honest, there's not much to say, really. I'm very happy indeed. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? Our top priorities are providing excellent support to our customers, ensuring efficient communication within our team on all ticket-related matters, managing our contacts effectively, utilising data to make informed decisions, and having a centralised knowledge base that new team members can easily navigate. Having all these capabilities in one platform makes our work much easier and more productive. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dominic E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominic E.") DE Dominic E. Small-Business (50 or fewer emp.) 11/16/2023 "The best customer support ticketing system out there bar none" 5/5 What do you like best about Enchant? The UI is extremely fast and you can zip around just using the keyboard. As a UI designer, everything just feels right. Buttons and settings are where you expect them. They've already built features that make sense but you don't know you needed, like automatic rules to label tickets that meet certain criteria. Everything just makes logical sense. Review collected by and hosted on G2.com. What do you dislike about Enchant? The reporting feature needs the ability to ignore weekends and out of hours tickets as otherwise it skews the response times. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? We need a way to store and manage customer tickets. We are very customer-focussed and wanted a tool that worked well for us in being able to manage customer relationships. We also wanted something simple to allow us to collaborate on tickets as a team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Small-Business (50 or fewer emp.) 10/13/2023 "The most value you will ever get from a service" 5/5 What do you like best about Enchant? It has so much to offer if you use it fully. The email ticking system is only one infinitely useful feature. You can keep on top of multiple teams, multiple business, easily and with useful analytics. I also fully utilize the knowledge base across multiple domains that I own. You can use your own. Com to feature products, services, content, links, videos and information in general, using a very intuitive and powerful system. As someone who has a lot of interests, job titles, business, etc, this pays for itself in a day. If you're starting up your own business, product, service, book, even blog, this product will work for you. If you're advanced, it's a must have. I have recommended it to many but a lot of small business owners will try to save a few dollars by not using it. This is a huge mistake. You will save do much time and be do much more organized, it pays for itself. If you use it every day you'll get more value from it. It also integrated easily with my Shopify and emails, and domains. Review collected by and hosted on G2.com. What do you dislike about Enchant? This isn't really a dislike but it's a fact of life. When you use a good tool for the first time, you'll need to spend time setting it up and building it out right. Customer service is great, they will help you. Keep going until it's set up. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? I do a lot and it's very hard to keep on top of everything. It's also hard to share and show what I do unless I have a tool like this. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 1/25/2024 "Fantastic platform that helps our BDR team really manage their workflow" 5/5 What do you like best about Enchant? - Simple UI - Ability to get our BDR team into our workflow without need to share email passwords - Fantastic reporting Review collected by and hosted on G2.com. What do you dislike about Enchant? - When not using oAuth / APP passwords, our emails sometimes get disconnected. Could easily be avoided if we made a change. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? We need a way for our BDR team to manage all of their accounts in one setting. Enchant solves this perfectly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MD M D. Director Small-Business (50 or fewer emp.) 5/12/2023 "Satisfied long-term user" 5/5 What do you like best about Enchant? We've been using Enchant since 2014 in more than one project. The best parts of Enchant are: \* Easy to use: clean and intuitive interface gets out of the way for our colleagues to get things done quickly and efficiently. Search works well. \* Easy to configure: we have about 20 inboxes and managing them is painless \* Knowledge base: we created a knowledge base and got a searchable help site with a contact form with minimal effort. It was a big win for launching new services. \* API: we use the API to fetch data from other systems and show relevant information directly on Enchant when viewing an issue. \* Support: quick and to-the-point support, no hand-waving. Happy to discuss issues at a low level if required. Some of our requested features were added to their roadmap and got released. Review collected by and hosted on G2.com. What do you dislike about Enchant? There isn't anything that we dislike. Along the years we were twice tempted to switch to a competitor due to "shiny new feature" but decided not to and we are happy with our decision. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? We use the ticketing system for the customer service of our ecommerce shop in multiple languages. We use the ticketing system and knowledge base (help website) for the customer service of our SaaS service. Review collected by and hosted on G2.com. Show More 8/5/2025 Current UserValidated ReviewerSource: Organic ![Lorrie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lorrie F.") LF Lorrie F. Business Owner Small-Business (50 or fewer emp.) 2/9/2023 "Perfect Software For Shared Mailbox + Top Notch Service" 5/5 What do you like best about Enchant? There are so many things that I like about Enchant, that I don't know where to start. First, I am not the most tech savvy, and Vinay made implementation simple. While he is not available for phone calls, his email responses are thorough, address the question in a clear manner, and the responses come almost immediately. Regarding the technology itself, the interface is very user friendly. There are lots of controls in place to prevent a duplicate email from being sent. It even has a delay send feature to allow you to correct any errors that you catch. The sort function works smoothly to find an existing ticket without having to have too much detail. The canned responses are great. I love that it allows for tracking phone calls as well as emails. I love the held and snooze features, that I haven't seen with other systems that I have used in the past for shared inbox. I trialed the leader in the industry, zendesk, and it was extremely confusing and a lot more expensive. This product checks all boxes and provides a great value. Review collected by and hosted on G2.com. What do you dislike about Enchant? Absolutely nothing. It is perfect and I love it. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? It allows for multiple customer service reps to have access to shared information about customers while not duplicating efforts. Our performance has improved significantly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic GC Guenaele C. Customer service agent Mid-Market (51-1000 emp.) 12/23/2022 "A great tool I've used for more than 3 years" 5/5 What do you like best about Enchant? Enchant is a very useful tool. I've used it for customer service for more than 3 years now and have been very satisfied all along. It's easy to use and provides great help to keep organized while providing the best service to our own customers. I've especially appreciated the feedback tools, such as the reports, and the fact that we can customize it as needed. Also, the developing team associated us with the process of upgrading the software, and all my team's requests have been heard and met, which was awesome. Thank you for providing us with such a great tool! Review collected by and hosted on G2.com. What do you dislike about Enchant? At some point, there's been a glitch in the formatting, but it's been solved almost as soon as we notified it to Enchant's team. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? In my case, there was mainly a need to organize incoming emails by language, and to have them arrive in different inboxes. It is also very handy to keep access to all sent emails, as well as the spam folder, in case something landed there by mistake. Our team used Enchant to create and store standard answers as a flexible resource. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PW Peter W. Help desk employeed Small-Business (50 or fewer emp.) 12/29/2022 "User friendly - Excellent navigation" 4.5/5 What do you like best about Enchant? Navigation is excellent, in my opinion. I find it easy to use, and I particularly find the template system for adding standardized replies fast and efficient. Also, I like that one gets a large part of the screen space to reply to tickets. Other similar systems tend to fill the screen with too much back-end information, leaving only a minuscule area for the customer service person to work in. So for me, Enchant is among the best systems that I have worked with. The macro system also works well. Review collected by and hosted on G2.com. What do you dislike about Enchant? I don't have any major dislikes, to be honest. We only used email replies, not chat, so I can't comment on the chat function. Review collected by and hosted on G2.com. What problems is Enchant solving and how is that benefiting you? Help-desk. Enchant makes it easy to answer tickets quickly and efficiently thanks to the template answer feature. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Enchant? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Enchant ](https://www.g2.com/products/enchant/discussions/new) GU Guest User What is Enchant used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-enchant-used-for) [ View all Discussions ](https://www.g2.com/products/enchant/discuss) ## Pricing Options Pricing provided by Enchant. ### One Simple Plan. $20 / User / Month $20.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/enchant/pricing) ##### ##### Enchant Features Platform User, Role, and Access Management Third-Party Integrations Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Productivity Tools Notes Templates Tagging System [ View More Features ](https://www.g2.com/products/enchant/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the most affordable email marketing software for startups?](https://www.g2.com/discussions/what-is-the-most-affordable-email-marketing-software-for-startups)[What are the most trusted library management systems by library operations managers based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-library-management-systems-by-library-operations-managers-based-on-user-reviews)[Which product analytics platforms are genuinely useful for an early-stage startup that needs to validate product assumptions without a full data stack?](https://www.g2.com/discussions/which-product-analytics-platforms-are-genuinely-useful-for-an-early-stage-startup-that-needs-to-validate-product-assumptions-without-a-full-data-stack) [Which cloud edge security providers give the strongest threat detection and response for companies with geographically distributed sites that need consistent enforcement everywhere?](https://www.g2.com/discussions/which-cloud-edge-security-providers-give-the-strongest-threat-detection-and-response-for-companies-with-geographically-distributed-sites-that-need-consistent-enforcement-everywhere)[What's the best mobile marketing platform for avoiding unsubscribe spikes caused by poor personalisation and over-messaging?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-for-avoiding-unsubscribe-spikes-caused-by-poor-personalisation-and-over-messaging)[Best third-party supplier risk management software for small business](https://www.g2.com/discussions/best-third-party-supplier-risk-management-software-for-small-business) [Show MoreShow Less](javascript:void(0);)