Enchant Features

As reported in 14 Enchant reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 11 Enchant reviews.

As reported in 19 Enchant reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 15 Enchant reviews. Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress 18 reviewers of Enchant have provided feedback on this feature.

Displays important metrics relating to performance 17 reviewers of Enchant have provided feedback on this feature.

As reported in 21 Enchant reviews. User Experience of creating and submitting a ticket

As reported in 21 Enchant reviews. User Experience of responding and receiving a response

Route tickets based on values of fields, changes to ticket status and time based conditions This feature was mentioned in 21 Enchant reviews.

Based on 18 Enchant reviews. Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs) This feature was mentioned in 13 Enchant reviews.

As reported in 16 Enchant reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 21 Enchant reviews. Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information This feature was mentioned in 17 Enchant reviews.

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket 21 reviewers of Enchant have provided feedback on this feature.

Ability for customer service agents to communicate with customers via live chat to solve problems live This feature was mentioned in 12 Enchant reviews.

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Based on 11 Enchant reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web.

Optimizes the customer self-service experience on mobile devices

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Delivers notifications to both sides of the conversation.

Allows for live chat to be enabled within the app for customer help.

Allows users to customize chat colors, text, logos, and branding. 11 reviewers of Enchant have provided feedback on this feature.

Archives conversations in a separate location for later reference.

Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations.

Provides a central location for help requests, helping employees respond sooner.

Allows for the creation of profiles for contacts and customers.

Based on 19 Enchant reviews. Allows users to leave notes or comments on emails or relevant cases.

Based on 14 Enchant reviews. Provides a dedicated space or a thread feature that allows for long-form discussion.

Based on 14 Enchant reviews. Offer in-application assignment and task tracking functionality.

Based on 11 Enchant reviews. Allows users to create and follow predetermined workflows attached to actions.

Based on 17 Enchant reviews. Allows users to create canned answers or templates for email responses.

As reported in 12 Enchant reviews. Integrates without outside software to provide additional functionality or pull information.

Based on 18 Enchant reviews. Provides a tagging system to allow users to sort emails by relevant subject.

Based on 13 Enchant reviews. Analyzes trends in email content and resolution.

Tracks performance and productivity of users inside the application. This feature was mentioned in 16 Enchant reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Makes informed choices based on available data and objectives