A customer types "headphones for work, noise cancelling, under 200, USB-C" into your store. Your search returns everything with "headphones" in the title. The customer scrolls, gives up, and leaves.
Emporiqa is a chat assistant for e-commerce stores. It connects to your product catalog and helps customers find what they need. They describe what they're looking for, the assistant finds matching products, answers questions about shipping and returns from your own pages, compares items side by side, and lets them add to cart and proceed to checkout — all from the chat.
It works across 65+ languages. A customer can ask in German and find products cataloged in English. A query like "gift for someone who likes cooking" returns relevant products even when no product contains the word "gift."
When it can't help, it hands off to your team with the full conversation. The customer sees a waiting status, your agent picks up exactly where it left off.
The analytics dashboard shows which chats led to purchases. You see the full conversion funnel — from first message to completed order. Which products get added to cart the most. Satisfaction ratings, so you know when to step in and when to let it run.
The chat can also start conversations automatically based on customer behavior: time on page, pages viewed, or checkout page visits.
Runs entirely outside your store — can't slow it down, can't break anything. Plugins for Drupal Commerce, Magento 2, PrestaShop, Shopware, Sylius, and WooCommerce. Flat monthly price, unlimited conversations, unlimited team members on all plans. Free sandbox available to test with your real catalog.
Demo video: https://www.youtube.com/watch?v=b6cosw5O-lw
Live demo: https://demo.emporiqa.com
