Flexibility.

Functions that address HR needs.

Ease of use for both HR team and employees. Review collected by and hosted on G2.com.

Support tickets sometimes take a long time to generate.

Go1 integrations can glitch. Support tickets take at least 24 hours to generate via EH queue. Then it takes ages (48 hours) before the actual Go1 integration problem is resolved.

Seek integration also does glitch. I've had a number of ads not go up. This tends to happen when I've made a typo or need to change the initial ad and the integration seems to glitch when trying to update the ad with the changes. I then need to call Seek to have the ad taken down and organise a refund.

The initial HR package also included legal advice. I'm not sure where we're at with that. Review collected by and hosted on G2.com.

It’s able to upload HR documents for employees to sign. I also like the reports available on Employment Hero, and it helps with holiday management as well. Review collected by and hosted on G2.com.

Scheduling tool: one of the biggest drawbacks for our business is that it isn’t able to fully integrate with EH. The scheduling tool doesn’t let you see employee locations at a glance, since you have to click each box (notes) individually, which is time-consuming. Review collected by and hosted on G2.com.

Employment Hero is helpful because it keeps important work information in one place, such as payslips, leave requests, employee details, and workplace documents. It is easy to access and makes managing employment-related tasks more convenient. Review collected by and hosted on G2.com.

Some parts of Employment Hero can feel a little confusing to navigate, especially when trying to find specific documents or settings. It can also be frustrating when pages take time to load or when certain features are not very clear at first. Review collected by and hosted on G2.com.

I can easily build multiple report pack and will run automatically to clients. awesome!!

i love the integration of the payroll to modern award though i have not seen the actual thing working yet.

i love the chart of account integration.

i love the rostered working hours/days for each staff and how it shows in payslip/payrun. Review collected by and hosted on G2.com.

payroll set up is very complicated in all aspects from deductions, allowance down to the leave set up for employees. I understand the logic but just too confusing with the toggle off/override on top of what's been set for the leave allowance template. those toggles are confusing. Set up requires so many different things in few different places instead of just one and straight forward eg. location/cost centre. Leave set up is definitely the killer with EH.

setting up new client is also often lead in huge problem due to the Uppercase/lower case of the organisation name, something that should be just so simple and straight forward often leads to waste time. Review collected by and hosted on G2.com.

It streamlines paperwork and improves the digital onboarding experience, with automatic notifications that help managers stay on top of their teams. The price seems fair for what you get, and there’s also an opportunity for the product to grow along with our needs. Review collected by and hosted on G2.com.

Some functions aren’t very visible. For example, it’s hard to see which emails have been sent to an employee. Also, when we first started our onboarding process, we didn’t feel very supported (although this has since changed). I also found it difficult to tell what was automated in the system versus what still needed to be set up—for instance, with the onboarding process. We were encouraged to “set up our onboarding workflows,” but it turned out that most of the preboarding and onboarding steps were already set up in the system, and I only needed to create a few checklists. Review collected by and hosted on G2.com.

Employment Hero is a real time-saver for generating HR and employment-related letters and documents. Sending and receiving everything directly through the system is seamless, which means I don’t have to chase people to sign and send documents back. It really speeds up the whole process. Review collected by and hosted on G2.com.

The main downsides for me are the leave balances, which don’t show entitlements and accrued leave separately. Also, when approving leave, a line manager can’t easily see the balances.

Another area that could be improved is the level of permissions available within different sections. For example, I’d like line managers to be able to select the dates for performance reviews for their direct reports, but giving them that permission also allows them to make a lot of changes to the templates, which isn’t ideal. More granular permission levels would be really useful.

I also find that sometimes you can go round and round in circles with the HeroBot when trying to get it to understand the problem, but overall it’s helpful. Review collected by and hosted on G2.com.

Employment Hero’s ability to bundle a variety of services into one platform is a real strength. It helps us roll out core HR activities across the business more smoothly by giving employees and managers straightforward access to the key information and processes they need. Review collected by and hosted on G2.com.

Whilst Employment HERO (EH) provides the core functionality, it can be a little confusing to set up for a complex business, particularly when you’re trying to align everything with the chosen platform package (i.e., Premium or Platinum). For example, the permission settings can be tricky to validate, and there’s no “incognito” option to view the system as another user and confirm exactly what they can (and can’t) see based on those settings.

Another area that feels clunky is uploading and sharing policies. You can upload a policy and share it with all employees as mandatory, but if you need to re-issue that same policy to a specific employee so they can read and acknowledge it again, you then have to re-assign it to everyone. That automatically sends out another copy for review, even when you only intended to re-send it to one person. Review collected by and hosted on G2.com.

It mostly helps streamline our HR Management, payroll. Review collected by and hosted on G2.com.

Customer Service is average. Yesterday I was on the chat with 2 people who were trying to help me. They were completely unhelpful and the attitude seemed well that's all I can do and it was SLOW. Eventually I asked if I could be escalated. She then mentioned phone support. So after waiting over an hour on the chat I called. Phone call took approx 20mins waiting and then SARAH G sorted my issue in a few minutes. She was awesome. But by this stage I was unbelievably frustrated. Review collected by and hosted on G2.com.

One thing I appreciate about Employment Hero is that it keeps onboarding, payroll, and employee records in one place, so I don't have to switch between multiple systems. In my day-to-day HR work, this has made it much easier to track employee information and complete routine tasks faster. Review collected by and hosted on G2.com.

Overall, I am satisfied with the platform. If I had to suggest one improvement, I would like to see more flexible reporting options. Sometimes I need reports in a specific format, so having more customization would make the platform even more useful. Review collected by and hosted on G2.com.

I think that EH is incredibly ease to use from an IT perspective with a clean interface that makes say to day tasks simple for both employees and managers. Since implementing the rostering functionality around for months ago, we've experienced zero issues, which is a huge improvement over our previous system.

EH has become our central platform for onboarding, off boarding and compliance, helping streamline our OT processes. The rewards and benefits system is fantastic fro all staff who genuinely enjoy it and we're looking forward to rolling out the payslip functionality in the future. Review collected by and hosted on G2.com.

While the core functionality is very intuitive, some of the more advanced HR and administrative features can take a little while to learn.

As we continue to adopt more of EH features, if love to see even greater flexibility in reporting and dashboards customization. Have a more options to tailor views for different departments or management roles would make an already strong platform legendary. Review collected by and hosted on G2.com.