The payroll process is simple. Compliance tasks, such as terminations and ensuring the correct classification and treatment of termination pay items, are handled in Employment Hero easily and without complication. Review collected by and hosted on G2.com.

One minor thing I dislike about Employment Hero is that the help chatbox sits very close to the action/save button throughout payroll processing, and you can’t move it.

A bigger issue is that Employment Hero will sometimes roll out software enhancements without any notification, which changes the way the system behaves and can affect your processes. It doesn’t necessarily break anything, but you then have to adjust your workflows to suit. This would be better handled if Employment Hero gave you the choice of whether (and when) to implement the enhanced feature. Review collected by and hosted on G2.com.

What I like best about Employment Hero is its ability to support and document the entire employee lifecycle in one platform. It provides a central location to securely store employee records, create and manage letters, forms and employment documentation, and maintain accurate records throughout an employee's journey with the business.

I also value how it streamlines HR administration by automating processes, improving compliance and providing easy access to information for both employees and managers. Having recruitment, onboarding, performance management, policy acknowledgements and employee records in one system helps improve efficiency, consistency and visibility across the organisation.

I would like the ability to be able to upload emails directly onto the employees file in the HR from Outlook as this would save my team and me considerable time when uploading documents. Review collected by and hosted on G2.com.

While Employment Hero is a comprehensive HR platform, one area that could be improved is system notifications and visibility when integrations or features are not functioning as expected. For example, when the Go1 learning integration recently stopped working, training assignments were not being processed correctly, yet there was no alert or notification to administrators that there was an issue. Proactive system notifications for failed integrations, workflows or tasks would help prevent delays and improve the user experience.

Other areas for improvement include occasional limitations in reporting flexibility, where customised reports can be challenging to build without manual workarounds. Some workflows also require navigating multiple screens to complete what should be simple tasks, which can impact efficiency. In addition, the platform would benefit from greater transparency around system outages, feature issues and processing errors so administrators can identify and resolve problems more quickly.

Overall, Employment Hero provides strong functionality across the employee lifecycle, but enhanced system monitoring, more robust reporting capabilities and improved user notifications would make it even more effective. Review collected by and hosted on G2.com.

it brings onboarding, HR administration, performance, compliance and employee self-service into a single platform. The user experience is intuitive, which helps drive adoption across the business, and the automation features significantly reduce manual administration. The platform continues to evolve with regular enhancements, including AI-driven functionality, making it a valuable investment that supports both HR efficiency and employee experience. Review collected by and hosted on G2.com.

ome areas can feel overly complex and require multiple clicks to complete simple tasks. As the platform continues to expand, navigation can occasionally be less intuitive for managers and employees who don't use it regularly. Reporting is powerful but could offer more flexibility and easier customisation without requiring workarounds. ome areas can feel overly complex and require multiple clicks to complete simple tasks. As the platform continues to expand, navigation can occasionally be less intuitive for managers and employees who don't use it regularly. Reporting is powerful but could offer more flexibility and easier customisation without requiring workarounds. Review collected by and hosted on G2.com.

I really like that Employment Hero is very user-friendly. One of the best parts is how my staff can see their roster or payslips as soon as they're published, and they can apply for their leave through the app. It’s been a big step forward for now our staff can do these things anywhere and anytime, unlike before when they had to come into our venue. The app and online accessibility are fantastic features we didn't have with our previous software. Review collected by and hosted on G2.com.

Our staff are unable to use the shift swapping or shift bidding functions because they are using the HR platform & it is only available in the payroll platform,. It would be very useful if it was integrated into both sides of Employment Hero.

The initial setup required a lot of time to create Excel spreadsheets and input data with all staff details. Review collected by and hosted on G2.com.

Ease of use and the overall functionality look good in theory, but they still don’t feel fully put into practice. Review collected by and hosted on G2.com.

The workflows are also cumbersome to set up and use, and the guides don’t provide enough detail to make the overall process clear. Permissions are another area that needs better explanation, especially when you’re in setup mode.

Also, if you onboard someone in one month and they don’t start until the following month, you still have to pay for them for both months, even though their system access isn’t available until their start date. This wasn’t explained upfront. Review collected by and hosted on G2.com.

What I like best about Employment Hero is that it provides a central place to store everything you need for HR and payroll. The payroll settings are incredibly flexible and can be customised in so many ways, allowing you to create workflows that are tailored to the unique requirements of each business.

The reporting capabilities are excellent, and being able to manage multiple entities from a single login makes it especially efficient for businesses with more complex structures.

At first, the system can seem a little daunting because of the number of features available. However, once you understand how each section works, you quickly appreciate how thoughtfully the platform has been designed. It's a powerful, well-structured system that offers a huge amount of functionality while remaining highly adaptable to different business needs. Review collected by and hosted on G2.com.

The biggest downside is that there is a steep learning curve when you first start using the platform. With so many features and customisation options available, it can feel overwhelming for new users, and it takes time to understand how all the different modules work together. Review collected by and hosted on G2.com.

It’s a central hub for all HR-related items. The new functionality for our business makes it easy to manage critical HR tasks and keep everything in one place. Review collected by and hosted on G2.com.

Some of the functionality feels a bit unintuitive, and it could be easier to use with a clearer layout and more consistent naming conventions. There’s also quite a lot of self-service setup required, so it’s taking us some time to get fully up and running and start using all the functionality we were hoping to use. Review collected by and hosted on G2.com.

The platform lets you use whichever functions suit your needs best. It’s a clear, stylish, and well-considered platform that’s genuinely user-friendly. You can give shout-outs to your teams and add your own values and policies. You can also create forms that can be completed directly through the platform, with no need to download and re-upload anything. Review collected by and hosted on G2.com.

I’d love a feature where, whenever you click on a colleague’s name, it takes you straight to their profile. That might just be because I use the platform as an admin, so I’m not sure it’s something everyone would need. I also wish they didn’t rely so heavily on the AI chatbot, since it often doesn’t fully understand what I’m asking for or what I need. Review collected by and hosted on G2.com.

What I like most about Employment Hero is that it brings HR, payroll, leave, and employee management together in one easy-to-use platform. It streamlines everyday admin tasks, saving time while making processes more efficient and accurate. Review collected by and hosted on G2.com.

My biggest frustration is that some payroll and HR settings are locked down or hidden, making it difficult to fix issues yourself. It would also be great if reporting was more flexible and error messages provided clearer guidance on how to resolve problems. Review collected by and hosted on G2.com.

Here's a polished review response you can use:

What I like most about Employment Hero is how user-friendly and efficient the platform is for managing HR and people-related processes. The interface is intuitive and easy to navigate, which makes everyday tasks such as employee management, leave requests, and document handling much more streamlined.

One of the standout features for me is the AI-powered HR assistant. It resolves around 90% of my HR-related questions without the need to contact support, saving a significant amount of time and helping me find answers quickly. The AI functionality has become a valuable first point of reference for our team.

Another major strength is Employment Hero's customer support team. They are always easy to communicate with, responsive, and knowledgeable. Every time I have contacted support, the information provided has been accurate and helpful, which gives me confidence in the platform and minimizes delays in resolving issues.

From a performance perspective, the system is reliable and has helped improve workflow efficiency by reducing manual administrative tasks. The onboarding process was straightforward, and the available support resources made implementation smooth.

Overall, Employment Hero delivers excellent value through its combination of intuitive design, strong AI capabilities, reliable performance, and exceptional customer support. It has significantly improved the way we manage HR processes and employee information. Review collected by and hosted on G2.com.

One area that could be improved is communication around platform updates and changes. At times, Employment Hero introduces changes or enhancements to the system, but these are not always obvious to end users. As a result, we sometimes only become aware of a change when an issue arises, a process behaves differently than expected, or we discover the update accidentally while using the platform.

More proactive communication, such as clear notifications, release summaries, or in-platform announcements highlighting how changes may impact existing workflows, would help users adapt more smoothly and reduce confusion. While the platform continues to evolve and improve, greater visibility of upcoming and recently implemented changes would enhance the overall user experience. Review collected by and hosted on G2.com.