--- title: Employee Self Service Portal and Catalog Reviews meta_title: 'Employee Self Service Portal and Catalog Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Employee Self Service Portal and Catalog works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 12 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Employee Self Service Portal and Catalog Reviews **Vendor:** Evergreen Systems **Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) **Average Rating:** 4.1/5.0 **Total Reviews:** 12 ## About Employee Self Service Portal and Catalog Focusing on the customer in this way changes IT. Rather than targeting discrete technical outcomes, focus shifts to end-to-end – going from customer request to outcome. The concept of a Service Owner arises as people begin to accept responsibility for what the customer wants and how the customer measures that, without excuses. ## Employee Self Service Portal and Catalog Reviews ### 1. Disorganized and Less User Friendly Features **Rating:** 1.5/5.0 stars **Reviewed by:** Barbara R. | Employment Coordinator, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Employee Self Service Portal and Catalog?** This portal is complicated to use. It needs to be redesigned with the user in mind would make it friendly for employees. The layout does not ensure a good experience for everyone. **What do you dislike about Employee Self Service Portal and Catalog?** It provides a cumbersome array of functions making it a poor tool. The minor downside is that if heavily customized it becomes slightly sluggish. The automation process is moderate I find that the portal lacks personalized information tailored to each employees needs. **What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you?** It is quite confusing to navigate through its interface in search of information. There is no support section for users seeking assistance or submitting incident requests. The interface needs to benefit from user friendliness. ### 2. Ease of Access through ESS Portal **Rating:** 4.0/5.0 stars **Reviewed by:** Milan K. | Senior System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Employee Self Service Portal and Catalog?** Here is the best of this product which can be take : 1. Ease of Access 2. Best GUI to end users 3. Technically Strong bodning and setup 4. Routine and All Org. Process eBonding and Customization. 5. Services and Support are key factor for customer **What do you dislike about Employee Self Service Portal and Catalog?** Below Points can be beutify to product enchancment 1. Built Regular Updates on UI and Process Catalogs 2. License Logic can be accomodate with various options 3. SOP and FAQs can be publish more in depth to Technical Personal **What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you?** various automation process bulit in portal can help human intervation reduction and make ease of access to end users. ### 3. Reviewing the ESS portal for employee services and tracking all the details. **Rating:** 4.0/5.0 stars **Reviewed by:** Nitin P. | Senior Software Analyst, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Employee Self Service Portal and Catalog?** ESS is the best at its performance and GUI design. The different tabs available in a systematic way to simplify the usage and user friendly design makes it better to use. **What do you dislike about Employee Self Service Portal and Catalog?** The tax forecasting report could be more simplified. The yearly estimation and forecasting report is a bit complex which needs more attention while reviewing. **What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you?** Employment details maintaining and tracking has been really simpler now when using ESS portal. Performance is way faster than any other tool available. ### 4. One choice for best Customer Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Employee Self Service Portal and Catalog?** This portal is designed to streamline customer communication and enhance the customer experience. It has user-friendly interface and self serve dashboards for that makes easy to understand. **What do you dislike about Employee Self Service Portal and Catalog?** So far no dislikes. But yes there is a scope for the enhancements in this product. **What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you?** Less manual work and more automation, timely process, and work management. ### 5. Service portal experience **Rating:** 5.0/5.0 stars **Reviewed by:** Swati T. | Business Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Employee Self Service Portal and Catalog?** ESS and service catalog is very user friendly , simple to use and has a lot to offer such as a bunch of catalog items easy to order and knowledge articles for self help . It has demonstrated a humungous amount of capable options and strong base. **What do you dislike about Employee Self Service Portal and Catalog?** nothing that a can recall. its superb , only thing is that its heavy if you do a lot of customozations and gets slow. service portal and widgets are not very easy to work with and domain seperation is still not that great **What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you?** customers love the platform and they find it very easy and cool to navigate ### 6. Engaging way to guide employee through their HR Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Employee Self Service Portal and Catalog?** The Google-like search makes it easy for employees to surface the information that is important to them, personalized for them, and guides them through the underlying processes. **What do you dislike about Employee Self Service Portal and Catalog?** Because it is easy to use, there is a temptation to put too much on the portal! Keeping it minimalist and simple is critical for the UX. **What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you?** Today, information that our employees have access to is convoluted and not personalized. ServiceNow allows us to present the right information, making it easier for employees to find what they need. They can minimize the amount of time that they spend on administrative tasks so that they can get back to the task at hand! ### 7. Great One Stop Shop **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2019 **What do you like best about Employee Self Service Portal and Catalog?** This is easy to use and can be easily configurable. Users like the interface and love how easy it is. **What do you dislike about Employee Self Service Portal and Catalog?** Nothing comes to mind. This is an overall good product. **What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you?** Users did not have a place to go to have their questions answered or submit a incident request. This allowed us to provide them with an easy to user interface. ### 8. Great Custom Portal Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Employee Self Service Portal and Catalog?** It is a visually appealing custom portal that has a lot of built in functionality that ServiceNow offers but puts it in a stylized single page application. Also comes with constant improvement every release of ServiceNow **What do you dislike about Employee Self Service Portal and Catalog?** Some of the code is proprietary which makes it hard to customize. **What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you?** Creating a simple Portal that is user friendly and intuitive. ### 9. Must have for great user experince **Rating:** 4.5/5.0 stars **Reviewed by:** Shaji J. | Global HR Shared Services Leader, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Employee Self Service Portal and Catalog?** Well organized content... Ease of navigation **What do you dislike about Employee Self Service Portal and Catalog?** This is not applicable as its a great product **What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you?** Drive employee self service ### 10. Employee Self Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Employee Self Service Portal and Catalog?** Being able to modify per my preference and choose to see what I want to see that benefits my day **What do you dislike about Employee Self Service Portal and Catalog?** appearance can be a bit clunky it doesn't have a good look **What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you?** Easy quick and slick use ### 11. Employee Self Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Employee Self Service Portal and Catalog?** Great, intuitive and fast and manyn links and means for more help **What do you dislike about Employee Self Service Portal and Catalog?** Nothing to dislike very user friendly and helpful **What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you?** PC Lease rolls and imaging ### 12. Employee Self service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about Employee Self Service Portal and Catalog?** User friendly and ease of use to end users **What do you dislike about Employee Self Service Portal and Catalog?** Administering groups between 2 tools takes time **What problems is Employee Self Service Portal and Catalog solving and how is that benefiting you?** Faster helps to customers - [View Employee Self Service Portal and Catalog pricing details and edition comparison](https://www.g2.com/products/employee-self-service-portal-and-catalog/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-09+12%3A41%3A26+-0500&secure%5Bsession_id%5D=886a65c4-0164-4e09-90e3-5fb43a6ddb5b&secure%5Btoken%5D=e8f729af5500d2453e8d4b0e78572f4b70df98a0fcc6d0ff4c6d48bd3f726e6b&format=llm_user) ## Employee Self Service Portal and Catalog Features **ServiceNow Apps** - ServiceNow Integration - Value **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance ## Top Employee Self Service Portal and Catalog Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,044 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews)