Employee Navigator is all around user-friendly.

Their customer support team is super helpful as well, which makes it a lot easier to troubleshoot system issues. Review collected by and hosted on G2.com.

Honestly, there is not anything I dislike about Employee Navigator. The system can accommedate most of the unique build situations I come across. There are only a few one-off scenerios that the system cannot accommedate.

For example: the EE/SP (employee and spouse) work at the same company. The system cannot recognize benefits between their family profile. Lets say John Smith enrolls in EE+SP medical coverage, HR will have to make sure that John Smith's spouse who also works there does not also enroll in medical coverage. The system does not automatically recognize that the spouse is already enrolled in medical coverage. Review collected by and hosted on G2.com.

EN is an easy system to set up plans, load employee data and run reports. Review collected by and hosted on G2.com.

I don't know that I have anything negative to say about EN. Review collected by and hosted on G2.com.

The ability to see benefit, company and employee information Review collected by and hosted on G2.com.

The Data Management Page. I would to see an option to print under certain sections Review collected by and hosted on G2.com.

Employee Navigator is a great Benefits Administration and ACA filing solution for its ease of use for Brokers, HR teams and employees. For groups in the small and mid-Markets, I believe it's the best option available. The integrations are almost endless and the team at EN has worked very hard over the years to provide an outstanding platform for Brokers to provide to their Clients at very low cost. Review collected by and hosted on G2.com.

I've been working with EN since 2014. There really isn't anything I dislike about the platform. The developers have kept up with the changing needs and have been very forward-thinking, which has positively impacted thousands of employer groups. Review collected by and hosted on G2.com.

Excellent Customer Support. EN Team is always willing to help and answer questions. Review collected by and hosted on G2.com.

Not all carriers integrate (which is not necessarily EN's fault). Review collected by and hosted on G2.com.

The interface is easy to "navigate" for users with all backgrounds. The product is consistently enhanced with insight from the community. They have multiple integration options with carriers, vendors, and payroll providers. It is one of the best benefit admin technology systems on the market. Review collected by and hosted on G2.com.

Certain enhancements have been placed on the backburner because other ideas and issues take priority. It would be great if they had a team revisit these to truly make the product even stronger. Review collected by and hosted on G2.com.

THeir service and user interface with customers. I also like that they are continuing to update their system. Their customer service is extremely friendly and very helpful. Review collected by and hosted on G2.com.

I still wish they could do HSA's on plan year, not calendar year. I also wish that they would use agencies requests and make updates quarterly to help brokers with their issues at hand. Review collected by and hosted on G2.com.

Ease of use and best customer support in the business Review collected by and hosted on G2.com.

Can be fairly idiosyncratic with some of the plan builds. Review collected by and hosted on G2.com.

I like how user friendly Employee Navigator is for HR staff. I also enjoy the simplicity of enrollment from the employee perspective. My experiences with the support staff team have always been great. Even when issues are escalated to Tier 2, I always get a response back within the expected time frame. Review collected by and hosted on G2.com.

I don't like some of the plan build limitations when it comes to building out Questions in the system. We write a lot of permanent life and I wish there was a better way to upload coverage for stacked policies. I would like to see more flexibility with building minimums and maximums on life plan builds. Example: ages 65-70 can only elect a $10,000 policy. While ages 18-64 have aminimum of $25,000 and a maximum of $100,000. Review collected by and hosted on G2.com.

I like how easy navigator is to use. Once groups are set up it looks very clean and easy for clients to use! Review collected by and hosted on G2.com.

The only thing I dislike is the help feature sometimes doesn't respond with an answer but that's not really every a problem because the support team always responds quickly and they have always answered my questions. Review collected by and hosted on G2.com.