The most helpful aspect of Employee Navigator has to be the intuitave enrollment flow for employees. On the back end, this system wouldn't be what it is without the robust reporting options that are available. Review collected by and hosted on G2.com.

While Employee Navigator is great, no system is perfect. For groups with extremely niche and specific policies, there can be limitations as to what can be built out as a full plan. However, most if not all of these situations can be handled with the universal policy build. Review collected by and hosted on G2.com.

Affordable and offers more HR tools for the groups. Review collected by and hosted on G2.com.

It is odd and inconvenient for the brokerage to have one "prime" user for the agency. The plan setups seem more difficult than in EASE. However, I feel like I am waiting until we begin working in it full time, but it appears to not be as user friendly as EASE. Review collected by and hosted on G2.com.

EN is easy to use, easy to build. It's very user-friendly, so employees and HR can quickly work their way thru the system. Data Integrations are simple and well-defined. 834 implementation is straightforward and documentation is clear. EN's customer support team is efficient and pro-active, which is very much appreciated, particularly when you're in a bind. Review collected by and hosted on G2.com.

There's not much I don't like! There are a few carriers that I'd like to see on the Data Exchange, but I realize those decisions are most often based on frequency of requests. I would like to be able to better control emails (automation, frequency of transmission, ability to customize recipients). Review collected by and hosted on G2.com.

I love how easy it is to build cases, so many of the features make it very simple and relatively quick to complete. Review collected by and hosted on G2.com.

I really wish it could house all of the data on the 3rd party apps such as Colonial, such as who is covered & benefit amounts for reports. Review collected by and hosted on G2.com.

The automatic recalculation of benefits/costs so that you can compare and make changes in real-time. Review collected by and hosted on G2.com.

I would like to have the ability to trigger/force certain recalculations, such as age-based benefits/rate changes, whenever I like instead of only being scheduled on the employee's birthday, or date of the event. I don't believe that a change to Rate Settings should AUTO-recalculate, per se, but I think we should have the ability to recalculate benefits and costs on an employee-by-employee basis, at least, using every possible variable currently in the system for that employee. Review collected by and hosted on G2.com.

I love the fact that you can use this platform to work with many different carriers with such ease. Their support team is amazing also. Review collected by and hosted on G2.com.

I wish that employee navigator would have the capability to use carriers on smaller accounts also. There are some limitations with carriers when it comes to a small accounts Review collected by and hosted on G2.com.

Employee Navigator is very easy to use from setting up an account to the employees electing their benefits. It really encompasses everything needed to administer your benefits package. Review collected by and hosted on G2.com.

Self services when trying to fix issues, but the EN Support line makes this easy. Review collected by and hosted on G2.com.

I love the end-user navigation. SO easy for employees to make their benefit elections. Being an admin HR user is also very easy. The customer support for premier users is 2nd to none. Review collected by and hosted on G2.com.

I'm not sure I can think of any at the moment! Review collected by and hosted on G2.com.

The ability to track eligibility and integrate with multiple carriers very easily! It reduces paperwork and adds value for our clients! Best agency investment we have ever made! Review collected by and hosted on G2.com.

We cannot integrate multiple 401-k accounts! Would love to be able to integrate both. Also, the HRA information is limited! Would love to see expansion in both areas! Review collected by and hosted on G2.com.

Employee Navigator gives the brokers AND the clients the keys for success. As we drive the site programming process and educate the clients on how best to utilize their platform, it isn't just a tool for us, but for them too. Employee Navigator's cutting edge approach to carrier integrations with discrepancy reporting, payroll integrations with some Single Sign On capabilities. ACA compliance reporting through Nelco and an Onboarding feature that eliminates manual processes to name a few, this allows effienciency to flow to the agency and the client. Who doesn't want to save time and money. Accuracy is ensured with the integrations and discrepancies identified before your client realizes there is an issue. Shine above the rest by taking your client's expectations to the next level. Review collected by and hosted on G2.com.

The EOI submission and approval process could be streamlined better. Currently it is a manual process except for 1 or 2 carriers. If the employees could complete the EOI document from a link to the carrier's site, that would eliminate the delay and confusion of how to fill out the form and who to give it to, whether it be the employer or the broker. Having a way for the EOI approvals to flow through from the carrier to EN as an attachment to the pending "Things to Do" record, might help those HR users to fill in the information correctly. Big Wish. Review collected by and hosted on G2.com.