---
title: Empire Telecom Reviews
meta_title: 'Empire Telecom Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Empire Telecom works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Empire Telecom Reviews
**Vendor:** Empire Telecom  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Empire Telecom
Our contemporary world boasts of a plethora of cloud phone systems, IT companies ISP’s available on the market, each with its specifications, fallbacks and advantages. Which one to choose? Sifting through the entire collection leaves business owners befuddled and still at a loss. Enter Empire Telecom. At Empire, we’ve created a proprietary process where we collect the etiquette information from your business and pair you with the best solution to fit your needs. Whether it’s a basic system with budgetary pricing or something sophisticated that can transcribe all your calls, we’ve got it for you.




## Empire Telecom Reviews
  ### 1. Empire Telecom is a no brainer!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maggie  R. | Senior Designer

**Reviewed Date:** December 24, 2021

**What do you like best about Empire Telecom?**

Their customer service is exceptional, they truly go above and beyond for their clients, 24/7 365. regardless of it's an emergency or a billing question. and their portal support is fantastic too, we email them to change an ext. name and it's done before we finish typing!

**What do you dislike about Empire Telecom?**

Nothing, there a truly fantastic company and I can not think of anything negative about them, other than its too good to be true, though it is! :)  I LOVE EMPIRE!

**What problems is Empire Telecom solving and how is that benefiting you?**

We wanted to use RingCentral as our UCaaS carrier, their a huge enterprise company and we wouldn't get the service we would like, empire takes that huge company and gives it a small business feel with support service and consent assistance.


## Empire Telecom Discussions
  - [What is Empire Telecom used for?](https://www.g2.com/discussions/what-is-empire-telecom-used-for)

- [View Empire Telecom pricing details and edition comparison](https://www.g2.com/products/empire-telecom/reviews?open_modal_url=%2Fproducts%2Fempire-telecom%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fempire-telecom%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-10+17%3A09%3A15+-0500&secure%5Bsession_id%5D=8018df48-1b1e-4890-9dcc-17ee23c81a4f&secure%5Btoken%5D=ee5658f2ebca8e528b33843532b4437db6459a47667f0a2e6bf5310990d59201&format=llm_user)

## Empire Telecom Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

## Top Empire Telecom Alternatives
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