---
title: Empfang – KI-Telefon & KI-Chat Reviews
meta_title: 'Empfang – KI-Telefon & KI-Chat Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Empfang – KI-Telefon & KI-Chat works for a business like yours.
date_modified: '2026-08-05'
parent_category:
  name: AI Agents
  url: https://www.g2.com/categories/ai-agents
---

# Empfang – KI-Telefon & KI-Chat Reviews
**Vendor:** n3tz  
**Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)
## About Empfang – KI-Telefon & KI-Chat
Griffi is the AI employee by n3tz for trades, local businesses and SMEs. Calls, website chat, inbox messages and documents converge in one central workspace, so office work does not pile up while the team is out with customers. Most AI tools for small businesses stop at intake. Griffi carries the case through: the same assistant that takes the call opens the case, drafts the quote, turns it into an invoice and follows up on payment, using the business's own service catalogue, customers and rules. Included in every plan: contacts, leads, cases and tasks; quotes, order confirmations, delivery notes, invoices, credit notes, payments and dunning; e-invoicing via ZUGFeRD/Factur-X (EN16931) with DATEV and Lexware export; AI web chat with human live takeover; a knowledge base; and a guided setup assistant at no cost. Optional modules: AI phone (24/7 inbound answering, spam filtering before the conversation, A/B/C qualification, 250/500/1,000 connected minutes included per tier), inbox agent (smart triage with independent confidence scores for CRM relevance and reply-worthiness), appointments and follow-up (scheduling, confirmations, SMS reminders), and API/integrations. Humans stay in control: drafts, sending and sensitive decisions are reviewed and approved. Receipt OCR is beta and dictation produces drafts for approval. Data handling: the application database runs on Hetzner in Nuremberg, all customer files and encrypted external backups are in Cloudflare R2 EU, and text AI processing happens in the EU. Pricing (net, plus VAT): Light EUR 49/month, Standard 99/month or 990/year, Premium 299/month or 2,990/year with AI phone, inbox agent and appointments included. Modules from EUR 9/month. Bundles: Starter 119/month, Reception Complete 209 instead of 237/month. 14-day free trial. Available in German, English and French.






- [View Empfang – KI-Telefon & KI-Chat pricing details and edition comparison](https://www.g2.com/products/empfang-ki-telefon-ki-chat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-06+00%3A52%3A36+-0500&secure%5Bsession_id%5D=d101290b-7269-4386-bdbd-375b6d4e66fb&secure%5Btoken%5D=c422c5ff0d60a6e50534ab74da2692fbcebfe10f3c9ccee42f925725010d8574&format=llm_user)

## Empfang – KI-Telefon & KI-Chat Features
****
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

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