1. [Home](https://www.g2.com/) 2. ... 3. [E-Commerce Search Software](https://www.g2.com/categories/e-commerce-search) 4. [Empathy.co Discussions](https://www.g2.com/products/empathy-co/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_afa27e2e649396ac5b210cfffc4f24cd/empathy-co.png "Product Avatar Image") ](/products/empathy-co/reviews) [ Empathy.co ](/products/empathy-co/reviews) (2)3.0/5 Empathy.co is a leading innovator in Commerce Search and Discovery. With over 200 developers and search engineers, Empathy.co is the ethical discovery platform that gives retail brands all they need to create trustworthy, exceptional shopping experiences. Leading companies rely on Empathy Platform to revolutionise their search experiences, allowing them to offer not only fast and relevant results but also agility and control. Its extensible microservices are carefully designed to transmit closeness and transparency to the end customer. Its composable technology can be deployed at the rhythm each client requires and the language-agnostic architecture approach to conversational search is enhanced by expressive UI components. Empathy Platform is enticing and intuitive with analytics and merchandising tooling (Empathy Playboard) as well as interface components. Trusted by brands like Carrefour, Kroger, Inditex, & Vodafone. Show More * * * ### 0.0 Nps Score Already have Empathy.co? ### All Empathy.co Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Empathy.co used for? ](/discussions/what-is-empathy-co-used-for) What is Empathy.co used for? [ E-Commerce Search Software ](https://www.g2.com/tags/e-commerce-search-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Empathy.co+questions+and+get+answers+from+expert+users+in+our+Empathy.co+Discussions+section.&title=Empathy.co+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fempathy-co%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Empathy.co+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fempathy-co%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fempathy-co%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Empathy.co+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fempathy-co%2Fdiscuss%0aAsk+Empathy.co+questions+and+get+answers+from+expert+users+in+our+Empathy.co+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Empathy.co+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fempathy-co%2Fdiscuss%0aAsk+Empathy.co+questions+and+get+answers+from+expert+users+in+our+Empathy.co+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/empathy-co/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/bbc9c891de91df4366d0a4bded778095/empathy-co.svg "Product Avatar Image") ### Have you used Empathy.co before? Answer a few questions to help the Empathy.co community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fempathy-co%2Fdiscuss%3Fsmall_ask%3Dempathy-co) No