Honestly, the support is excellent. It is so hard to find companies that want to help you all along the way. Usually it is just the sales people that want to help and after that you are on your own. Emotive support has been great all the way. Review collected by and hosted on G2.com.

I do not know of anything I do not like at this time. Smooth sailing for the goals we have for the app. Review collected by and hosted on G2.com.

Our CSM, Krysta is by far the best thing about emotive. The platform is easy to use, but she makes up for any shortcomings while providing invaluable insight into growing our audience on the SMS channel and maximizing our return. Review collected by and hosted on G2.com.

There are discrepancies with the data between reports, a lot of bugs in reporting, and they are slow in fixing issues I've reported. We can't send by recipient time zone, which seems to be an easy feature to add as most other competing products offer that. Review collected by and hosted on G2.com.

As an entrepreneur, you are always strapped for time. There is so much to learn, so much to do and barely enough time so when it is very easy to ignore the many emails of people trying to sell you things. Well, if I would have ignored Emotive, that would have been a big mistake. They are as persistent with your onboarding and overall experience as they are with getting you to talk to them. This is generally not the case with so many companies. They stalk you to talk to them, you decide to give it a shot then they abandon you and you are left to figure out an often clunky system. Emotive was a completely refreshing and exciting experience for me. Their pre-onboarding instructions were wickedly easy, and then my onboarding specialist whipped me through everything with such efficiency and foresight that I found myself actually looking forward to our next call and navigating the system on my own by the end. So what do I like the best? Your people, Emotive. They are fantastic. Review collected by and hosted on G2.com.

I haven't gotten there yet. So far so good. Fingers crossed it only gets better. Review collected by and hosted on G2.com.

We were in the need of an outbound text marketing tool and came across Emotive. After we reviewed the features, we decided to onboard for the free 30-day trial. Brian Honick, Senior Customer Onboarding Specialist, was assigned to our account and did a magnificent job of explaining all the features, walking us through set-up steps and helping to implement our first couple of campaigns. He was very attentive to our needs and communicated with us every step of the way. When we hit a tiny issue with our subscriber list, Brian reached out to support and then supplied us with the instructions on how to correct the problem. Brian's customer service and technical knowledge were excellent.

This was one of the best onboarding experiences I have had with new technology in my 16 years as a Marketing Director. Review collected by and hosted on G2.com.

Uploading customer lists was clunky in having to use a Google Sheet and then waiting for the customer support team to approve the marketing list before we were able to proceed. Review collected by and hosted on G2.com.

I love the support we get through our Account Manager, Krysta, and our copywriter, Lindsey! We get incredible results with the platform and the support we get is such an amazing bonus! Review collected by and hosted on G2.com.

Emotive still gives some startup vibes in the sense that the program bugs out a little (in non major ways) from time to time, but on this same point, the program is always advancing and adding more ways to improve our user experience. Review collected by and hosted on G2.com.

Our onboarding specialist, Brian Honick, was great! He took time to learn our business and suggest ways to use emotive to achieve our goals. He taught us how to set up our sms streams and activate them and then how to interpret their reports to see if we were meeting our goals and how we compared against industry benchmarks. He was great at demonstrating how to set up multiple sms avenues, providing written instructions with examples when needed, and patient with answering a lot of questions. Besides his high level of job competency, he was also a lot of fun to work with. Review collected by and hosted on G2.com.

Nothing yet. We are early in our implementation but have encountered no issues. Review collected by and hosted on G2.com.

The platform was very easy to integrate with Shopify and Klaviyo, and is very easy to use. My team can easily send and schedule campaigns and experiences are alse as easy to create and set up. Also our CSM is fantastic and eager to jump in and assist. Review collected by and hosted on G2.com.

I don't like that they can't service Europe and we had some issues with the Gorgias integration.

The Gorgias integration was resolved but it wasn't easy to get that fixed. Also I wish they could pull in segments from Klaviyo and not just lists Review collected by and hosted on G2.com.

We utilized Emotive to get our online business's SMS marketing channel off the ground. The integration was extremely easy compared to competitors and we started experiencing immediate results. Review collected by and hosted on G2.com.

Not too many dislikes come to mind when thinking about Emotive. However, some competitors may have similar or slightly better pricing. Review collected by and hosted on G2.com.

As a brand that creates custom products, the flexibility of Emotive's tools is exactly what we're looking for. Their conversational model sets them apart and really creates meaningful experiences for our customers. The onboarding in particular was a fantastic experience thanks to Brian. He adapted to our needs really well and provided excellent guidance on how to make the most out of Emotive, while also being flexible enough for us to try out the features at our own pace. Review collected by and hosted on G2.com.

The ticket system/customer support could be improved upon. There have been a few hiccups on the technical side of things and it doesn't feel like a very transparent process in getting them resolved. Review collected by and hosted on G2.com.

I like that it´s easy to use, and customer service is always very quick to help with any questions I may have. Review collected by and hosted on G2.com.

I wish it was easier to know exactly how much I´m going to pay, or a way to keep track of this. Review collected by and hosted on G2.com.