Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Great SMS marketing platform and Great Team Behind it!"
5/5
What do you like best about Emotive?

The team at Emotive has made it so easy to get onboarded and continue our SMS Marketing efforts. Many other platforms across a multitude of services get you onboarded quickly, but do not continue to support. Not with Emotive, the amount of regular support and check-ins I get from my account manager and copywriter is above and beyond. Our copywriter will even setup marketing broadcasts and and segments for that make sense for each campaign. Really amazing! That siad, the platform is quite intuitive and user-friendly. So, if you are a do it yourselfer and don't want the capable Emotive team to do that level of work for you brand, it is very easy to work inside the platform and get your campaigns out! Review collected by and hosted on G2.com.

What do you dislike about Emotive?

I haven't come across anything that I don't like yet. Review collected by and hosted on G2.com.

Response from Leslie Juarez of Emotive

Hello,

Thank you so much for taking the time to leave us this amazing 5-star review.

We love hearing that your onboarding experience was easy and your emotive SMS team has your back and is going above and beyond for your business!

Thank you for your trust and continued partnership!

-Leslie

Ryan D.
RD
Ryan D.
COO
Small-Business (50 or fewer emp.)
"Great experience w/ personalized support"
4.5/5
What do you like best about Emotive?

The emotive team is engaged with their customers, taking in feedback and creating solutions. The platform is easy to use for both campaign sends and automations.

Lots of different options for customer sign ups and different types of phone numbers, which gives us the ability to make it a much more personal experience for our customers. Review collected by and hosted on G2.com.

What do you dislike about Emotive?

No built in pop ups, but they do provide a subscription to an outside platform.

Would like to see more integrations, but have all the major ones you need. Review collected by and hosted on G2.com.

Response from Leslie Juarez of Emotive

Hi Ryan,

Thank you so much for taking the time to write this review.

We appreciate it as it goes straight to our mission to have the best-in-SaaS customer experience.

Our team is working hard to introduce many new ways SMS can integrate with loyalty & review platforms this year- check in with your success manager to hear all about it!

We look forward to building a life-long partnership with you!

Leslie

AV
Ashley V.
Small-Business (50 or fewer emp.)
"user-friendly and keeps me on track!"
5/5
What do you like best about Emotive?

I love that Emotive is easy to learn, so even if I need to pass something off to a new teammate, the onboarding is quick and painless. Plus they provide recommendations for what and when to send out messages, and the team is always quick to respond to questions. Review collected by and hosted on G2.com.

What do you dislike about Emotive?

I haven't been using Emotive for that long so still don't have data on what ROI will look like. Review collected by and hosted on G2.com.

Faiysal K.
FK
Faiysal K.
Small-Business (50 or fewer emp.)
"Great company , good pricing"
4.5/5
What do you like best about Emotive?

pricing, and customer service and ther product is good. Review collected by and hosted on G2.com.

What do you dislike about Emotive?

nothing really to dislike, just the fact with event tracking its improved alot now with their integrations. Review collected by and hosted on G2.com.

Rachel K.
RK
Rachel K.
Small-Business (50 or fewer emp.)
"Super user friendly!"
5/5
What do you like best about Emotive?

I love working with the Emotive platform because it is easy to use and very user friendly. Their support team is also great and responsive with any questions that I may have. Review collected by and hosted on G2.com.

What do you dislike about Emotive?

I do not have any dislikes about Emotive. If I have to give feedback I would just say to be able to respond back to notifications about text responses rather than logging in. Review collected by and hosted on G2.com.

Karen M.
KM
Karen M.
Small-Business (50 or fewer emp.)
"Best marketing decision made in 2023"
4.5/5
What do you like best about Emotive?

So happy we chose to give Emotive a try for our text broadcasts. The ROI is far better than any other campaign software we use. Broadcasts are easy to create and the Emotive team is always there to help. I also apprecaite the quick response I receive from the team when there is a question or issue. Review collected by and hosted on G2.com.

What do you dislike about Emotive?

The costs are a little high when we have a sucessful campagin. Review collected by and hosted on G2.com.

Jonathan J.
JJ
Jonathan J.
Founder
Small-Business (50 or fewer emp.)
"Emotive's Customer Experience Team is UNMATCHED."
5/5
What do you like best about Emotive?

Mia Singh, our Customer Success Manager, has made our experience with Emotive exceptional to say the least. She's always prompt in answering our questions, giving us proactive strategies, and advising us on how to improve ROI. Thank you Mia and Emotive for all of the help! Review collected by and hosted on G2.com.

What do you dislike about Emotive?

Nothing really - it's been a great experience so far! Review collected by and hosted on G2.com.

Response from Leslie Juarez of Emotive

Hello Jonathan,

Wow!Thank you so much for taking the time to write this incredible 5-star review.

We so appreciate it as it goes straight to our mission to have the best-in-SaaS customer experience. We are so lucky to have Mia on our team and we can't wait to share this review with her and make her day :)

We look forward to building a life-long partnership with you!

Leslie

KP
Kristy P.
Founder
Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Much needed help"
5/5
What do you like best about Emotive?

Emotive is the extra exsposure that is needed without complete hands on, the assistant I've been waiting for and at a great price after the trial accoridng to my needs! Review collected by and hosted on G2.com.

What do you dislike about Emotive?

The only thig I dislike about emotive is that it does not intergrate with Godaddy ecommerence. Review collected by and hosted on G2.com.

NM
Nikki M.
Small-Business (50 or fewer emp.)
"Great SMS Platform"
5/5
What do you like best about Emotive?

I enjoy how easy it is to use and navigate - very user-friendly. It is also very easy to see the analytics from both experiences and broadcasts that we send out, as well as create those. I really like the prebuilt experiences they offer Review collected by and hosted on G2.com.

What do you dislike about Emotive?

I had issues before trying to unsubscribe a customer and found it difficult to search and find them in the platform, but I just looked and it seems like that issue has been fixed. Review collected by and hosted on G2.com.

Response from Leslie Juarez of Emotive

Hi Nikki,

Thank you so much for taking the time to write this incredible 5-star review.

We so appreciate it as it goes straight to our mission to have the best-in-SaaS customer experience.

We look forward to building a life-long partnership with you!

Leslie

Monique L.
ML
Monique L.
President
Small-Business (50 or fewer emp.)
"Love Emotive!"
4/5
What do you like best about Emotive?

Amazing company support, tools and platform. Not only does this tool drive sales, but the constant support sets you up for success. Review collected by and hosted on G2.com.

What do you dislike about Emotive?

Being 'on-demand' for customers, but what are you going to do! Lol Review collected by and hosted on G2.com.