Melody D.
MD
Melody D.
VP Of Merchandising
Small-Business (50 or fewer emp.)
"Best SMS Marketing!"
5/5
What do you like best about Emotive?

Emotive provides you with a lot of resources to help guide you through SMS marketing. They offer monthly calendars to inspire you and strategies to help you segment your customers and help send more personalized SMS content. Review collected by and hosted on G2.com.

What do you dislike about Emotive?

It's a learning curve as with any new platform but its not hard and their customer service is AWESOME! Review collected by and hosted on G2.com.

Response from Leslie Juarez of Emotive
Edit edit

Hello Melody,

Wow! Thank you for taking the time to write this 5-star review! We truly appreciate it.

We're so glad that our customer resources and customer service is so helpful! Our team will be pleased to hear your feedback!

Please continue to check your inbox as we send fresh content often and remember, you can always join our daily office hours if you'd like additional SMS strategies from our team.

We really look forward to building a life-long partnership with you!

-Leslie

LB
Luke B.
E-Mail Marketing Manager / SMS
Small-Business (50 or fewer emp.)
"It is such a comprehensive application that assists with bringing in revenue"
5/5
What do you like best about Emotive?

I lvoe that emotive is intuitive and easy to learn, It would take someone only a few days to learn how to comprehensivly use the system and interpret that data effectivly Review collected by and hosted on G2.com.

What do you dislike about Emotive?

I wish that there was more automation nd personalization Review collected by and hosted on G2.com.

Response from Leslie Juarez of Emotive
Edit edit

Hello Luke,

Wow! Thank you for taking the time to write this 5-star review! We truly appreciate it.

Please continue to check your inbox as we send fresh content weekly and remember, you can always join our daily office hours if you'd like to ask questions about Emotive automation aka Experiences, and how to personalize them. Click here to register: https://emotive.io/events

We hope to see you there!

-Leslie

Cyndi K.
CK
Cyndi K.
Company owner
Small-Business (50 or fewer emp.)
"Emotive delivers results!"
5/5
What do you like best about Emotive?

Emotive has been a very effective tool. I appreciate how they have guided me through the onboarding process. Review collected by and hosted on G2.com.

What do you dislike about Emotive?

I wish I could call someone for help at any time, but they do have daily office hours (thanks, Kyle!) Review collected by and hosted on G2.com.

Response from Leslie Juarez of Emotive
Edit edit

Hello Cyndi,

Thanks for taking the time to write a review. We love hearing from our customers!

We're so glad that you joined our Daily Office Hours. We look forward to seeing you again!

We really look forward to building a life-long partnership with you!

-Leslie

Dev R.
DR
Dev R.
Marketing Consultant
Small-Business (50 or fewer emp.)
"One of the best revenue channel for E-commerce business"
5/5
What do you like best about Emotive?

The best part of Emotive is you have a pre-made template for any sales event that anyone can install with 2 clicks. Even they provide all the image creatives for the same. Review collected by and hosted on G2.com.

What do you dislike about Emotive?

There is nothing to dislike about Emotive when you are generating $5000 to $8000 a week even, I just signed a week back. This is the best platform. Review collected by and hosted on G2.com.

Response from Leslie Juarez of Emotive
Edit edit

Hello Dev,

Wow!Thank you for taking the time to write this 5-star review! We truly appreciate it.

We're so glad that our customer resources are so helpful! Our team will be pleased to hear your feedback!

Please continue to check your inbox as we send fresh content weekly and remember, you can always join our daily office hours if you'd like additional SMS strategies from our team.

We really look forward to building a life-long partnership with you!

-Leslie

Verified User in Food Production
AF
Verified User in Food Production
Mid-Market (51-1000 emp.)
"Terrible Experience So Far Creating More Problems Than It Solves"
0/5
What do you like best about Emotive?

Experience and Broadcasts Templates are helpful. Review collected by and hosted on G2.com.

What do you dislike about Emotive?

Onboarding Process is Disorganized and Terrible, Can Never Get a Quick Response from Support, Cannot Add or Delete Subscribers, Contact Card Logo is Broken, Billing Process is Confusing and Inefficient, Testing SMS is awful and doesn't always work, Shopify App doesn't work within Shopify, Emails do not sync with Klaviyo. This software creates more problems than solves. Review collected by and hosted on G2.com.

Response from Leslie Juarez of Emotive
Edit edit

Hello,

We are so sorry to hear that you have had trouble onboarding and reaching Emotive support.

We set a high standard for ourselves and are truly sorry to hear that standard was not met by installing emotive and its features working as you'd expect.

This is not the experience we like our customers to have as we're less than a month away from BFCM.

We'd love to connect you directly with our onboarding team and properly onboard you with a member of our team to help correct all the troubles you faced.

Please contact onboardingtrials@emotive.io and our Director of Customer Onboarding can help set this up for you.

-Leslie

Rodger H.
RH
Rodger H.
Office manager and general administrator
Small-Business (50 or fewer emp.)
"Love it! Huge returns, huge conversation rates, easy to use"
4.5/5
What do you like best about Emotive?

Great onboarding process, also very easy to set up. Review collected by and hosted on G2.com.

What do you dislike about Emotive?

Emotive and Wisepops both have office hours, and I'd much rather have someone I can call at any time. Review collected by and hosted on G2.com.

Response from Leslie Juarez of Emotive
Edit edit

Hello Rodger,

Welcome to Emotive! Thank you for taking the time to write this fantastic review. We appreciate it so much!

We are excited to continue our partnership and glad to hear you had a great experience onboarding!

-Leslie

Andres P.
AP
Andres P.
Digital Marketing Consultant
Mid-Market (51-1000 emp.)
"Their support team is so helpfull it feels as if you have a whole agency for yourself!"
5/5
What do you like best about Emotive?

Their support team will literally hold your hand, create automation and train you in anything you want on their platform. And no, I am not referring to copy-paste templates, they literally write tailored broadcasts for your brand! It's so comfortable. Review collected by and hosted on G2.com.

What do you dislike about Emotive?

That there are many competitors, and because pricing is complex I can't tell if I am with the best deal or not, but everything is soo good with how much help I receive that I don't second guess my decision. Review collected by and hosted on G2.com.

Jasmine S.
JS
Jasmine S.
vp
Small-Business (50 or fewer emp.)
"Emotive is at the forefront of SMS marketing development, great folks to work with"
4.5/5
What do you like best about Emotive?

onboarding staff were professional and thorough

professional copy editing

main integrations were easy to install

smart replies shorten customer service handoffs greatly Review collected by and hosted on G2.com.

What do you dislike about Emotive?

they could use more integrations, but also the company is truly going above and beyond to get those up and running so i have no doubt they will be in the pipeline Review collected by and hosted on G2.com.

Verified User in Arts and Crafts
AA
Verified User in Arts and Crafts
Small-Business (50 or fewer emp.)
"Excellent features and easy to use."
5/5
What do you like best about Emotive?

Emotive has the best UX of any programs I use for digital marketing. I love that I can easily (and quickly) create broadcasts and experiences which makes my workflow much more efficient. The customer service is also unparalleled. Our customer success manager is always accessible and responsive. She has helped me setup experiences and segments that have led to amazing growth in revenue. Having a copywriter has also been very helpful when I need to get a broadcast out and can't think of the best way to communicate it to my customers. I highly recommend Emotive to any business for SMS needs. Review collected by and hosted on G2.com.

What do you dislike about Emotive?

The only downside is that there isn't any integration with Zoho (although the Emotive technical team has done all they can to help with this). This isn't actually Emotive's fault, there is no integration for Zoho for any SMS platform). Review collected by and hosted on G2.com.

Jentri Q.
JQ
Jentri Q.
Co owner
Small-Business (50 or fewer emp.)
"-"
4/5
What do you like best about Emotive?

Texts and broadcasts. Customization and integration capabilities. Review collected by and hosted on G2.com.

What do you dislike about Emotive?

Need some improvements in the segment and subscribers management sections. Review collected by and hosted on G2.com.

Response from Leslie Juarez of Emotive
Edit edit

Hello Jentri,

Thank you for taking the time to write this review! We truly appreciate it.

As our product keeps growing we will be releasing more capabilities to the segmentation page, so please keep an eye out on our product roadmap!

In the meantime, we'd love to invite you to our daily office hours where you can ask specific questions about Emotive segmentation and subscriber management. Our SMS experts are always happy to help! Click here to register: https://emotive.io/events

We hope to see you there!

Leslie