--- title: Emotive Reviews meta_title: 'Emotive Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 208 reviews by the users' company size, role or industry to find out how Emotive works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 208 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Emotive Reviews **Vendor:** Emotive **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 208 ## About Emotive Emotive enables eCommerce businesses to scale 1:1 relationships through conversational text messaging. ## Emotive Pros & Cons **What users like:** - Users highlight the **affordable pricing** of Emotive, making it a top choice for effective SMS marketing. (2 reviews) - Users commend Emotive for its **user-friendly integration and significant boost in conversion rates** , enhancing overall marketing effectiveness. (2 reviews) - Users value the **exceptional customer support** of Emotive, enhancing their engagement and boosting sales effectively. (2 reviews) - Users highlight the **ease of use** of Emotive, praising its straightforward setup and helpful onboarding process. (2 reviews) - Users appreciate the **easy communication** through SMS with real-person interactions, enhancing customer engagement and satisfaction. (2 reviews) - Easy Implementation (2 reviews) - Users praise the **ease of use** of Emotive, appreciating its straightforward setup and helpful onboarding process. (2 reviews) - Users rave about the **seamless integrations** of Emotive with platforms like Shopify and Zapier, enhancing overall marketing effectiveness. (2 reviews) - Reliability (2 reviews) - Automation (1 reviews) **What users dislike:** - Users find the product **expensive** with unclear ROI and limited discount options for potential subscribers. (1 reviews) - Users find the **limited features** of Emotive restrict useful marketing options and hinder overall effectiveness. (1 reviews) - Users find the interface **not intuitive** , making navigation and usage more challenging than expected. (1 reviews) - Users experience **poor customer support** , especially with unhelpful account managers affecting overall satisfaction and onboarding experience. (1 reviews) - Users express dissatisfaction with **SMS issues** , highlighting the lack of accurate data from Emotive's analytics tools. (1 reviews) - Spam Issues (1 reviews) ## Emotive Reviews ### 1. Emotive: An excellent means to engage customers to entertain higher sales and profit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Emotive?** The post-broad cast features. It lets me see features and metrics like opt-out rate, Run Rate,opt-out rate, conversion rate and click through rate. Those metrics are an essential key to how to navigate the marketing of the product. **What do you dislike about Emotive?** I haven't found any to be very honest. I appreciate this app alot. **What problems is Emotive solving and how is that benefiting you?** Problems that we are solving: We are getting more engagement. We invite our customers to engage on our page, social media and this in turn helps increase sales. ### 2. So far so good **Rating:** 5.0/5.0 stars **Reviewed by:** Evan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Emotive?** The one on one time spent working on our account and going over best practices. **What do you dislike about Emotive?** Would be great if broadcasts had more scheduling abilities like smart sending. **What problems is Emotive solving and how is that benefiting you?** Creating a more personal connection with our customers. ### 3. Good service for customer texts **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2020 **What do you like best about Emotive?** I like that is it easy to use, and easy to connect to shopify **What do you dislike about Emotive?** I would like it to have spellcheck on it. I would also love to see an option to download a conversation from emotive **Recommendations to others considering Emotive:** If you need a way to send out promos easier or reach customers, emotive will be great! **What problems is Emotive solving and how is that benefiting you?** We are now able to get to more customer service inquiries ### 4. Best Texting Platform Available **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Emotive?** Emotive's abandoned cart flow mixed with their automation has heavily increased our sales. **What do you dislike about Emotive?** At times, the system has lagged when we have an influx of new opt-ins. That's only when we're receiving more than 50K new customers a day - I doubt it's a common issue. **What problems is Emotive solving and how is that benefiting you?** We've been able to communicate directly with our customers, in a way that resonates with them better than email. ### 5. Wonderful experience to work with Emotive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Emotive?** The monthly meetings. I appreciate getting expert's advice and the personal attention. **What do you dislike about Emotive?** I cannot think of anything that I don't like at the moment **Recommendations to others considering Emotive:** We've enjoyed using Emotive. It's a great way to grow sales. **What problems is Emotive solving and how is that benefiting you?** Emotive offers us another way to reach out to our customers. We've never had SMS advertising capabilities before. Using Emotive allows us to convert more sales. ### 6. Great SMS service **Rating:** 4.5/5.0 stars **Reviewed by:** Beflax L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2020 **What do you like best about Emotive?** the simplicity of interface, prewritten messages, automated responses **What do you dislike about Emotive?** basically nothing, all is set up very nicely **What problems is Emotive solving and how is that benefiting you?** communication with customers at the fingertips ### 7. Simple UI, Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Syed H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Emotive?** Amazing support team, the Onboarding process was seamless. The ROI is on the higher side **What do you dislike about Emotive?** It can have more advanced segmentation options based on user behavior and patterns **What problems is Emotive solving and how is that benefiting you?** Reach the right customers with the message with efficiency and simplicity . We did see amazing open rates and low OOR **Official Response from Leslie Juarez:** > Hello Syed, Thank you for taking the time to write this 5-star review! We truly appreciate it. Our segmentation page has much more to offer since you left this review! Feel free to drop into our Daily Office Hours to speak with an SMS expert to learn more! -Leslie ### 8. Great customer support and good growth for business **Rating:** 4.5/5.0 stars **Reviewed by:** Gugu K. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Emotive?** The strategy calls with Leslie are super helpful **What do you dislike about Emotive?** Onboarding to the app took a lot of time **What problems is Emotive solving and how is that benefiting you?** We are engaging customers better and are starting to see the impact of direct relationships with them ## Emotive Discussions - [How much does emotive SMS cost?](https://www.g2.com/discussions/how-much-does-emotive-sms-cost) - 1 comment - [View Emotive pricing details and edition comparison](https://www.g2.com/products/emotive/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+10%3A38%3A22+-0500&secure%5Bsession_id%5D=ce5d50d3-77bb-44c1-8d3d-51408c4cb9db&secure%5Btoken%5D=e24ba9cd445fd73dc91b0d388371e371ec1957686566267ed986f6342607417d&format=llm_user) ## Emotive Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top Emotive Alternatives - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,473 reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,313 reviews) - [Postscript](https://www.g2.com/products/postscript/reviews) - 4.8/5.0 (155 reviews)