--- title: Emotive Reviews meta\_title: 'Emotive Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 208 reviews by the users' company size, role or industry to find out how Emotive works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 208 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Emotive Reviews & Product Details Emotive enables eCommerce businesses to scale 1:1 relationships through conversational text messaging. * * * Seller [Emotive](https://www.g2.com/sellers/emotive) Discussions [Emotive Community](https://www.g2.com/products/emotive/discuss) Solution Type Best-of-Breed Overview by Kostas McDade Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 4 months [ View More Pricing Information ](https://www.g2.com/products/emotive/pricing) ## Top-Rated Alternatives [ ![Attentive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Attentive") Attentive 4.5/5(1,483) ](https://www.g2.com/products/attentive/reviews) [ ![Klaviyo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Klaviyo") Klaviyo 4.6/5(1,360) ](https://www.g2.com/products/klaviyo/reviews) [ ![Postscript](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Postscript") Postscript 4.8/5(161) ](https://www.g2.com/products/postscript/reviews) [ View All Alternatives ](https://www.g2.com/products/emotive/competitors/alternatives) ## User Insights Average based on 208 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Melody D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melody D.") MD Melody D. VP Of Merchandising Small-Business (50 or fewer emp.) 9/22/2022 "Best SMS Marketing!" 5/5 What do you like best about Emotive? Emotive provides you with a lot of resources to help guide you through SMS marketing. They offer monthly calendars to inspire you and strategies to help you segment your customers and help send more personalized SMS content. Review collected by and hosted on G2.com. What do you dislike about Emotive? It's a learning curve as with any new platform but its not hard and their customer service is AWESOME! Review collected by and hosted on G2.com. What problems is Emotive solving and how is that benefiting you? SMS marketing brings in incremental sales and provides tools for cross-marketing our other products that customers may not know about. Review collected by and hosted on G2.com. Show More Response from Leslie Juarez of Emotive [Editedit](https://www.g2.com/survey_responses/emotive-review-7130122/official_response/edit) Hello Melody, Wow! Thank you for taking the time to write this 5-star review! We truly appreciate it. We're so glad that our customer resources and customer service is so helpful! Our team will be pleased to hear your feedback! Please continue to check your inbox as we send fresh content often and remember, you can always join our daily office hours if you'd like additional SMS strategies from our team. We really look forward to building a life-long partnership with you! -Leslie Current UserValidated ReviewerSource: Organic LB Luke B. E-Mail Marketing Manager / SMS Small-Business (50 or fewer emp.) 10/24/2022 "It is such a comprehensive application that assists with bringing in revenue" 5/5 What do you like best about Emotive? I lvoe that emotive is intuitive and easy to learn, It would take someone only a few days to learn how to comprehensivly use the system and interpret that data effectivly Review collected by and hosted on G2.com. What do you dislike about Emotive? I wish that there was more automation nd personalization Review collected by and hosted on G2.com. What problems is Emotive solving and how is that benefiting you? Analyzing our cusotmer base, segmenting sms, and growing our Email lsit Review collected by and hosted on G2.com. Show More Response from Leslie Juarez of Emotive [Editedit](https://www.g2.com/survey_responses/emotive-review-7253560/official_response/edit) Hello Luke, Wow! Thank you for taking the time to write this 5-star review! We truly appreciate it. Please continue to check your inbox as we send fresh content weekly and remember, you can always join our daily office hours if you'd like to ask questions about Emotive automation aka Experiences, and how to personalize them. Click here to register: https://emotive.io/events We hope to see you there! -Leslie Current UserValidated ReviewerSource: Organic ![Cyndi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cyndi K.") CK Cyndi K. Company owner Small-Business (50 or fewer emp.) 9/9/2022 "Emotive delivers results!" 5/5 What do you like best about Emotive? Emotive has been a very effective tool. I appreciate how they have guided me through the onboarding process. Review collected by and hosted on G2.com. What do you dislike about Emotive? I wish I could call someone for help at any time, but they do have daily office hours (thanks, Kyle!) Review collected by and hosted on G2.com. What problems is Emotive solving and how is that benefiting you? It's a new way to reach people, and I have the sales numbers to prove its effectiveness. Their trial period allows you to test it before signing up. Review collected by and hosted on G2.com. Show More Response from Leslie Juarez of Emotive [Editedit](https://www.g2.com/survey_responses/emotive-review-7088115/official_response/edit) Hello Cyndi, Thanks for taking the time to write a review. We love hearing from our customers! We're so glad that you joined our Daily Office Hours. We look forward to seeing you again! We really look forward to building a life-long partnership with you! -Leslie Current UserValidated ReviewerSource: Organic ![Dev R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dev R.") DR Dev R. Marketing Consultant Small-Business (50 or fewer emp.) 9/21/2022 "One of the best revenue channel for E-commerce business" 5/5 What do you like best about Emotive? The best part of Emotive is you have a pre-made template for any sales event that anyone can install with 2 clicks. Even they provide all the image creatives for the same. Review collected by and hosted on G2.com. What do you dislike about Emotive? There is nothing to dislike about Emotive when you are generating $5000 to $8000 a week even, I just signed a week back. This is the best platform. Review collected by and hosted on G2.com. What problems is Emotive solving and how is that benefiting you? After iOS changes, it's really hard to run the paid media effectively but after going with Emotive, it's started getting profitable because you are capturing the each users and reaching them out on time. Review collected by and hosted on G2.com. Show More Response from Leslie Juarez of Emotive [Editedit](https://www.g2.com/survey_responses/emotive-review-7126337/official_response/edit) Hello Dev, Wow!Thank you for taking the time to write this 5-star review! We truly appreciate it. We're so glad that our customer resources are so helpful! Our team will be pleased to hear your feedback! Please continue to check your inbox as we send fresh content weekly and remember, you can always join our daily office hours if you'd like additional SMS strategies from our team. We really look forward to building a life-long partnership with you! -Leslie Validated ReviewerSource: Organic ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") AF Verified User in Food Production Mid-Market (51-1000 emp.) 10/25/2022 "Terrible Experience So Far Creating More Problems Than It Solves" 0/5 What do you like best about Emotive? Experience and Broadcasts Templates are helpful. Review collected by and hosted on G2.com. What do you dislike about Emotive? Onboarding Process is Disorganized and Terrible, Can Never Get a Quick Response from Support, Cannot Add or Delete Subscribers, Contact Card Logo is Broken, Billing Process is Confusing and Inefficient, Testing SMS is awful and doesn't always work, Shopify App doesn't work within Shopify, Emails do not sync with Klaviyo. This software creates more problems than solves. Review collected by and hosted on G2.com. What problems is Emotive solving and how is that benefiting you? Honestly, it's creating problems and not solving them. Review collected by and hosted on G2.com. Show More Response from Leslie Juarez of Emotive [Editedit](https://www.g2.com/survey_responses/emotive-review-7258244/official_response/edit) Hello, We are so sorry to hear that you have had trouble onboarding and reaching Emotive support. We set a high standard for ourselves and are truly sorry to hear that standard was not met by installing emotive and its features working as you'd expect. This is not the experience we like our customers to have as we're less than a month away from BFCM. We'd love to connect you directly with our onboarding team and properly onboard you with a member of our team to help correct all the troubles you faced. Please contact onboardingtrials@emotive.io and our Director of Customer Onboarding can help set this up for you. -Leslie Current UserValidated ReviewerSource: Organic ![Rodger H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodger H.") RH Rodger H. Office manager and general administrator Small-Business (50 or fewer emp.) 10/4/2022 "Love it! Huge returns, huge conversation rates, easy to use" 4.5/5 What do you like best about Emotive? Great onboarding process, also very easy to set up. Review collected by and hosted on G2.com. What do you dislike about Emotive? Emotive and Wisepops both have office hours, and I'd much rather have someone I can call at any time. Review collected by and hosted on G2.com. What problems is Emotive solving and how is that benefiting you? Texting abandoned cart reminders is great, and we've never been able to do that before. Review collected by and hosted on G2.com. Show More Response from Leslie Juarez of Emotive [Editedit](https://www.g2.com/survey_responses/emotive-review-7165823/official_response/edit) Hello Rodger, Welcome to Emotive! Thank you for taking the time to write this fantastic review. We appreciate it so much! We are excited to continue our partnership and glad to hear you had a great experience onboarding! -Leslie Current UserValidated ReviewerSource: Organic ![Andres P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andres P.") AP Andres P. Digital Marketing Consultant Mid-Market (51-1000 emp.) 3/24/2022 "Their support team is so helpfull it feels as if you have a whole agency for yourself!" 5/5 What do you like best about Emotive? Their support team will literally hold your hand, create automation and train you in anything you want on their platform. And no, I am not referring to copy-paste templates, they literally write tailored broadcasts for your brand! It's so comfortable. Review collected by and hosted on G2.com. What do you dislike about Emotive? That there are many competitors, and because pricing is complex I can't tell if I am with the best deal or not, but everything is soo good with how much help I receive that I don't second guess my decision. Review collected by and hosted on G2.com. Recommendations to others considering Emotive: Use their support team! It is worth it! Come with clear goals and they can creat the roadmap for you. Review collected by and hosted on G2.com. What problems is Emotive solving and how is that benefiting you? We started selling via SMS which is where our audience spends the most time. It was a perfect solution to be closer to our ideal consumer. We are now present, where our consumer is the most active! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jasmine S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jasmine S.") JS Jasmine S. vp Small-Business (50 or fewer emp.) 3/9/2022 "Emotive is at the forefront of SMS marketing development, great folks to work with" 4.5/5 What do you like best about Emotive? onboarding staff were professional and thorough professional copy editing main integrations were easy to install smart replies shorten customer service handoffs greatly Review collected by and hosted on G2.com. What do you dislike about Emotive? they could use more integrations, but also the company is truly going above and beyond to get those up and running so i have no doubt they will be in the pipeline Review collected by and hosted on G2.com. Recommendations to others considering Emotive: emotive is best utilized for companies who are serious about starting an SMS program. there are less expensive tools to get your feet wet, but this is a legit tool to maximize growth and returns working with industry experts. highly reccomend Review collected by and hosted on G2.com. What problems is Emotive solving and how is that benefiting you? we have been working with sms for some time, and realize that the personal touch is what is needed to drive further campaigns. emotive seems to bridge that gap and enables us to have much more 2 way conversations that seem natural and not forced. Review collected by and hosted on G2.com. Show More 3/16/2022 Current UserValidated ReviewerSource: Organic ![Verified User in Arts and Crafts](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Arts and Crafts") AA Verified User in Arts and Crafts Small-Business (50 or fewer emp.) 7/25/2022 "Excellent features and easy to use." 5/5 What do you like best about Emotive? Emotive has the best UX of any programs I use for digital marketing. I love that I can easily (and quickly) create broadcasts and experiences which makes my workflow much more efficient. The customer service is also unparalleled. Our customer success manager is always accessible and responsive. She has helped me setup experiences and segments that have led to amazing growth in revenue. Having a copywriter has also been very helpful when I need to get a broadcast out and can't think of the best way to communicate it to my customers. I highly recommend Emotive to any business for SMS needs. Review collected by and hosted on G2.com. What do you dislike about Emotive? The only downside is that there isn't any integration with Zoho (although the Emotive technical team has done all they can to help with this). This isn't actually Emotive's fault, there is no integration for Zoho for any SMS platform). Review collected by and hosted on G2.com. What problems is Emotive solving and how is that benefiting you? Emotive makes it is easy to communicate important information to customers and bring in revenue at the same time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jentri Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jentri Q.") JQ Jentri Q. Co owner Small-Business (50 or fewer emp.) 10/24/2022 "-" 4/5 What do you like best about Emotive? Texts and broadcasts. Customization and integration capabilities. Review collected by and hosted on G2.com. What do you dislike about Emotive? Need some improvements in the segment and subscribers management sections. Review collected by and hosted on G2.com. What problems is Emotive solving and how is that benefiting you? Direct and quick communication with costumers Review collected by and hosted on G2.com. Show More Response from Leslie Juarez of Emotive [Editedit](https://www.g2.com/survey_responses/emotive-review-7254558/official_response/edit) Hello Jentri, Thank you for taking the time to write this review! We truly appreciate it. As our product keeps growing we will be releasing more capabilities to the segmentation page, so please keep an eye out on our product roadmap! In the meantime, we'd love to invite you to our daily office hours where you can ask specific questions about Emotive segmentation and subscriber management. Our SMS experts are always happy to help! Click here to register: https://emotive.io/events We hope to see you there! Leslie Current UserValidated ReviewerSource: Organic ## Questions about Emotive? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Emotive ](https://www.g2.com/products/emotive/discussions/new) GU Guest User • Last activity over 1 year ago How much does emotive SMS cost? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-much-does-emotive-sms-cost) GU Guest User What does Emotive company do? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-does-emotive-company-do) [ View all Discussions ](https://www.g2.com/products/emotive/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 4 months ### Average Discount 14% [ View More Pricing Information ](https://www.g2.com/products/emotive/pricing) Emotive Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e13d9a3c932283bf5f5a71adfb2ae176/klaviyo%282%29.png "Product Avatar Image") Klaviyo 4.6/5(1,360) [ Compare Now ](https://www.g2.com/compare/emotive-vs-klaviyo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0d4e9aa5d1fff7bc6a95891d892053fd/attentive.png "Product Avatar Image") Attentive 4.5/5(1,483) [ Compare Now ](https://www.g2.com/compare/attentive-vs-emotive) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bb00d7c5f52d485d8d95648c96180775/postscript.jpg "Product Avatar Image") Postscript 4.8/5(161) [ Compare Now ](https://www.g2.com/compare/emotive-vs-postscript) ##### ##### Emotive Features Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler SMS Platform Reporting Marketing Automation White Label [ View More Features ](https://www.g2.com/products/emotive/features) ##### Categories on G2 [SMS Marketing](https://www.g2.com/categories/sms-marketing) ##### Explore More [Which home care agency management solutions provide mobile apps for field caregiver communications and visit documentation?](https://www.g2.com/discussions/which-home-care-agency-management-solutions-provide-mobile-apps-for-field-caregiver-communications-and-visit-documentation)[Leading HR software for managing employee data](https://www.g2.com/discussions/leading-hr-software-for-managing-employee-data)[Top Employer of Record software for small app development companies](https://www.g2.com/discussions/top-employer-of-record-software-for-small-app-development-companies) [What's the best staff scheduling tool](https://www.g2.com/discussions/what-s-the-best-staff-scheduling-tool)[What is the best instant messaging software for remote collaboration?](https://www.g2.com/discussions/what-is-the-best-instant-messaging-software-for-remote-collaboration)[Pros and Cons Details](https://www.g2.com/products/emotive/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)