--- title: Emotive Reviews meta_title: 'Emotive Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 208 reviews by the users' company size, role or industry to find out how Emotive works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 208 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Emotive Reviews **Vendor:** Emotive **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 208 ## About Emotive Emotive enables eCommerce businesses to scale 1:1 relationships through conversational text messaging. ## Emotive Pros & Cons **What users like:** - Users highlight the **affordable pricing** of Emotive, making it a top choice for effective SMS marketing. (2 reviews) - Users commend Emotive for its **user-friendly integration and significant boost in conversion rates** , enhancing overall marketing effectiveness. (2 reviews) - Users value the **exceptional customer support** of Emotive, enhancing their engagement and boosting sales effectively. (2 reviews) - Users highlight the **ease of use** of Emotive, praising its straightforward setup and helpful onboarding process. (2 reviews) - Users appreciate the **easy communication** through SMS with real-person interactions, enhancing customer engagement and satisfaction. (2 reviews) - Easy Implementation (2 reviews) - Users praise the **ease of use** of Emotive, appreciating its straightforward setup and helpful onboarding process. (2 reviews) - Users rave about the **seamless integrations** of Emotive with platforms like Shopify and Zapier, enhancing overall marketing effectiveness. (2 reviews) - Reliability (2 reviews) - Automation (1 reviews) **What users dislike:** - Users find the product **expensive** with unclear ROI and limited discount options for potential subscribers. (1 reviews) - Users find the **limited features** of Emotive restrict useful marketing options and hinder overall effectiveness. (1 reviews) - Users find the interface **not intuitive** , making navigation and usage more challenging than expected. (1 reviews) - Users experience **poor customer support** , especially with unhelpful account managers affecting overall satisfaction and onboarding experience. (1 reviews) - Users express dissatisfaction with **SMS issues** , highlighting the lack of accurate data from Emotive's analytics tools. (1 reviews) - Spam Issues (1 reviews) ## Emotive Reviews ### 1. Great Customer Service + Easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Undra D. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Emotive?** The best part about Emotive is how easy the dashboard is to use and the customer experience manager. Mine has not only helped me learn the best practices of SMS but has actually implemented most of it for me. As a small business owner, they have been invaluable - adding back precious time to my day. **What do you dislike about Emotive?** I wish they had an app so that I can reply to my customers without having to log into the dashboard **What problems is Emotive solving and how is that benefiting you?** Emotive is helping me to speak with my customers directly in a more intimate way. They are ultimately helping me to customer retention and sales. ### 2. One Among Many SMS Services **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Emotive?** I like the ease of use. The setup is pretty straightforward and their onboarding is helpful. They have a calendar with ideas of subjects and occasions to send messages. **What do you dislike about Emotive?** The cost is high and I haven't really seen an ROI. Once onboarded, the assigned account manager was not as helpful. There is no option to provide a free download in exchange for phone number, only a discount is available to offer subscribers. Unfortunately, not everyone offers discounts. **What problems is Emotive solving and how is that benefiting you?** I'm able to reach customers quicker than email. The service also provides a way to follow up with customers after they may not have opened an email. The benefit is that the message gets seen one way or the other. ## Emotive Discussions - [How much does emotive SMS cost?](https://www.g2.com/discussions/how-much-does-emotive-sms-cost) - 1 comment - [View Emotive pricing details and edition comparison](https://www.g2.com/products/emotive/reviews?filters%5Bsentiment_snippet%5D=1414690&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+22%3A15%3A50+-0500&secure%5Bsession_id%5D=a1b894bd-51f7-4a7b-b875-f737109f9620&secure%5Btoken%5D=caf4f7ecaedf81ab66887adf78487c3724410af779a1a1f9252499bf391527a4&format=llm_user) ## Emotive Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top Emotive Alternatives - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,473 reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,314 reviews) - [Postscript](https://www.g2.com/products/postscript/reviews) - 4.8/5.0 (155 reviews)