---
title: Emojot CXM Reviews
meta_title: 'Emojot CXM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Emojot CXM works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2025-03-10'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Emojot CXM Reviews
**Vendor:** Emojot  
**Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Emojot CXM
Emojot's AI-driven Customer Experience Management (CXM) solution is the unique innovation of Emotion Sensors™, a groundbreaking reinvention of traditional surveys. These visually appealing, omnichannel feedback mechanisms are specifically designed to tackle survey fatigue by capturing customer sentiment in a rapid and engaging manner, leading to impressively high completion rates. Emotion Sensors™ are entirely customizable, incorporate industry-standard metrics such as NPS, CSAT, and CES, and can seamlessly align with a company's branding, reinforcing brand consistency across all customer journey touchpoints. Emojot's CXM solution truly excels with its AI-powered and journey-oriented analytics and its dynamic alerting capabilities. These sophisticated features enable nuanced, data-driven decision-making, empowering businesses to swiftly address customer needs, enhance satisfaction, reduce churn, and ultimately, drive revenue growth. By harnessing the power of Emojot's AI-enhanced CXM solution featuring Emotion Sensors™, businesses can leverage customer feedback into actionable insights, leading to transformative business decisions.




## Emojot CXM Reviews
  ### 1. Emojot helped simplify our customer NPS prcoess

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hasina A. | Senior Marketing Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 06, 2023

**What do you like best about Emojot CXM?**

Emojot has a comprehensive platform that helps our organization analyze data more efficiently. We've worked with them for over a year, and the team is accommodating and responsive.

**What do you dislike about Emojot CXM?**

So far, we have not faced any significant roadblocks while using and working with Emojot.

**What problems is Emojot CXM solving and how is that benefiting you?**

We use Emojot to carry out our customer NPS survey. The platform is very user-friendly, and the platform's analysis is very detailed and helpful as we don't have to spend time doing the analysis manually.



- [View Emojot CXM pricing details and edition comparison](https://www.g2.com/products/emojot-cxm/reviews?open_modal_url=%2Fproducts%2Femojot-cxm%2Fwishlists%3Fhost_path%3D%252Fproducts%252Femojot-cxm%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-13+04%3A13%3A27+-0500&secure%5Bsession_id%5D=253446f1-e426-478f-8d64-7dd71485c99c&secure%5Btoken%5D=73822d01a798acccbc551f608f9bffbc062807cc709bbf29084da25e09e08d08&format=llm_user)

## Emojot CXM Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness
- Surveys & Feedback
- Mobile Survey
- Pulse Surveys

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action
- 360 Degree Feedback
- Anonymous Feedback
- Real-Time Analytics
- Trend Analysis
- Real-Time Data
- Text Analysis
- Sentiment Analysis

**System Management**
- Security
- System Monitoring
- SSL Security
- GPS

**Additional Functionality**
- Customer Experience Management
- NPS of Employees
- Real-Time Notifications
- Question Library
- CRM
- Data Visualization
- Multi-Channel Distribution
- Ratings/Reviews
- Negative Feedback Management
- Activity Dashboard
- Email Management
- Commenting/Notes
- AI Copilot
- Third-Party Integrations
- Template Management
- Reporting & Statistics
- Social Media Integration
- Text Fields
- Customizable Questions
- Reporting/Analytics
- Real-Time Reporting
- Customizable Branding
- Conditional Logic
- Website Integration
- Search/Filter
- Collaboration Tools
- API
- NPS of Customers
- Multi-Language
- Survey/Poll Management
- Segmentation
- Customer Segmentation
- Reminders
- NPS Survey Structure
- Access Controls/Permissions
- Widgets
- Customizable Templates
- Feedback Management
- Customizable Fields
- Question Branching

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