Speed and reliability are the two pillars of crisis management, and eMM delivers perfectly on both. The near real-time tracking ensures we are never caught off guard by a negative broadcast mention. Review collected by and hosted on G2.com.

The profile setup requires strict attention to detail; loose terms can result in an overwhelming amount of data due to the system's massive coverage. Review collected by and hosted on G2.com.

We required specific custom tweaks and a niche regional channel addition for our tracking workflow, and their team built it for us rapidly. This level of development flexibility is practically non-existent elsewhere. Review collected by and hosted on G2.com.

The custom development pipeline requires proper scheduling with their internal team, though they execute the updates far faster than competitors. Review collected by and hosted on G2.com.

Phenomenal Support. When we have an IT query or an urgent incident response, we always get a full answer from someone human on the same day. This quality of service cannot be witnessed. Review collected by and hosted on G2.com.

Template-based reporting limitations impede agility. The data export will make an appearance on the toolbar in the client’s final release. Review collected by and hosted on G2.com.

The ability to splice without interruption is great. The clips are downloaded right at the required timestamps with great precision. As a result, we do not need a video editor to clean up the clips. Review collected by and hosted on G2.com.

Our choices for the notification sounds on the Live Alerting Dashboard are quite dated and limited. It has to be updated. Review collected by and hosted on G2.com.

The team at eMM actually listens to product feedback. We requested specific workflow features, and they were actively implemented in subsequent platform updates. It genuinely feels like a collaborative partnership. Review collected by and hosted on G2.com.

The cost structure is transparent but premium, meaning you need to fully utilize the automation features to maximize the return on investment. Review collected by and hosted on G2.com.

Their onboarding process was exceptional. Instead of giving us a generic, boring product walkthrough, they took the time to understand our exact editorial process and tailored the training specifically to our daily tasks. Review collected by and hosted on G2.com.

The platform documentation is deeply detailed but can feel a bit technical for non-analytical or purely non-technical staff members. Review collected by and hosted on G2.com.

Modern audio channels are simply not catered for in most tools but eMM offers tracking for podcasts and YouTube. It transforms the material into text format, emphasizes relevant topics, and adjusts it for conventional media. Review collected by and hosted on G2.com.

Due to the rather unique search parameters for YouTube, especially when compared to regular Channels, a brief setup process is required. Review collected by and hosted on G2.com.

Because they manage all their research, development, and infrastructure completely in-house, updates roll out quickly and system performance is consistently stellar. The tool gets noticeably better every few months. Review collected by and hosted on G2.com.

Keeping up with all the newly released advanced features requires periodically revisiting their documentation and training materials. Review collected by and hosted on G2.com.

Moving to eMM's automated ecosystem completely changed our business economics. The automation handles so much heavy lifting that we were able to take on more clients without needing to hire additional staff. Review collected by and hosted on G2.com.

The learning curve for mastering advanced Boolean expressions within their profile builder requires dedicated practice to perfect. Review collected by and hosted on G2.com.

Their technical support team deserves immense credit. We needed a highly complex configuration across several distinct regional markets, and they patiently walked us through every step of the setup. Review collected by and hosted on G2.com.

The platform has a lot of deep administrative settings which can feel overwhelming at first glance until you receive proper training from their team. Review collected by and hosted on G2.com.