CS
Christy S.
"Flexible but Challenging Setup"
4/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

I find that Emburse Expense Enterprise significantly enhances employee satisfaction when entering expense reports, which is a critical aspect for maintaining morale and efficiency within the team. I really appreciate the flexibility it offers to modify things on the fly, like adding tiles and creating warnings. This adaptability allows me to address and resolve issues internally as they arise, without needing extensive external support, which saves time and resources. This kind of in-system flexibility is incredibly valuable for efficiently handling unexpected problems and keeping the expense reporting process smooth and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

I find approving expense reports to be much harder due to the unavailability to itemize expenses, which creates accounting issues and leads to frustration among employees who do not know how to split expenses. It would be beneficial to have the ability to itemize expenses, as it doesn't alter the reimbursement amount but affects the expense coding. Additionally, it would be preferable to be able to add and remove receipts at the approver's level. Lastly, the option to turn off the required comments when Account Payable adjusts project descriptions would be a helpful improvement. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
"Quick and easy, very similar to Chrome River"
5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The buttons for choosing the expense type are very helpful Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

I find it difficult to capture pictures of receipts through the mobile app and get them to show up on the desktop version. I frequently take pictures on my work iPhone but I submit the expense report from my work laptop Review collected by and hosted on G2.com.

AN
Verified User in Automotive
Business partner of the seller or seller's competitor, not included in G2 scores.
"Not process friendly. You have to keep in mind what is missing, so several rejections"
1/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Automatic including invoices from hotels Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

0Ft cost was given for a trip over 5,5 hours. Unbelievable! Review collected by and hosted on G2.com.

Karen K.
KK
Karen K.
Assistant Controller
Mid-Market (51-1000 emp.)
"Paperless efficiency and automated approval routing"
4.5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

I love that Chrome River takes the paper shuffle of our expense reimbursement process out of the equation. It's completely electronic from start to finish. Approvals flow through e-mail and are super-easy (just click the green "Accept" button!) for our attorneys and staff. This has ultimately shortened the time from expense report entry to reimbursement, resulting in happier employees.

Also, automated routing ensures that all appropriate approvals for the particular expense amount or type are obtained. It's a very sleek, sophisticated, yet simple to use system. I would recommend it to any organization looking to improve their expense reimbursement experience!

Chrome River offers annual conferences to update their customers of new features, best practices, what's coming, etc. I attended the conference in 2025 in Nashville and it was their best ever! Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

Though Emburse has made great strides in reporting through their Emburse Analytics portal, I don't like that only one creator license is included with our subscription. We need to pay for additional licenses to create reports. And while the reports you can create are very flexible - you can report and filter on just about any field - you are only limited to 5000 records in the output file. So, I think Analytics has a little ways to go to be more useful. And I think Emburse should grant at least two creator licenses for each customer as part of the regular monthly subscription. Review collected by and hosted on G2.com.

Response from Rachel Lurie of Emburse Expense Enterprise...

Hi Karen, thanks for sharing your feedback, it's great to hear that you've had a five-star experience! In regards to reporting, we are always looking for ways to improve and enhance these features. Our Standard Reports are designed to be easy and intuitive to use for the majority of our user-base; while our AdHoc Reports are more advanced and may require some additional training. We do offer digital webinars and other online training courses on AdHoc Reporting, and your customer success manager is always available to assist as well. Please reach out if we can help out at all!

Thanks again,

Rachel

AN
Verified User in Consulting
"On the point and good support from the travel agent"
4/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

easy to use and quicker and user friendly Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

Nothing to spot on so far. I am able to use it cause is it intuitive Review collected by and hosted on G2.com.

SH
Steve H.
Travel and Expense Manager
Enterprise (> 1000 emp.)
"Empowering Others and Increase the RoI"
5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

First, it starts with the Employee Experience. After rolling out the new Mobile App, the highly improved OCR and AI features built in allows the receipt "management" aspect to quickly and accurately capture the receipts, allowing it to easily merge with the Credit Card transaction upon its arrival.

Then using the Emburse Analytics to not only manage things from the Administrator's point of view, but with thoughtful collaboration of various stakeholders thru out the company we have dashboards, reports, designed and scheduled for various positions to save them time and quickly answer their key information, help manage their assigned employees, and then make better business decisions. This has saved us numerous hours and more importantly removed the need for many "RFIs" Request For Information" coming to AP for that information. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

As you get more and more into the analytics, it would be nice to have a "DATE TIME STAMP" on the last update, so we know that the information has items updated up to a certain point. Right now it does update every 50-90 mins, is good, but there are times having REAL TIME vs NEAR TIME would be beneficial, but I still love the information. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Works great most of the time, but there are a few areas that need work"
4/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

When it works it's great. When it does things that I don't expect, it's frustrating. There was a time when it was not bringing up accounts in the chooser, but that seems to have been fixed now. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

See my previous comments. Other than the few things, it's a very nice product. Review collected by and hosted on G2.com.

AN
Verified User in Automotive
"smooth approval process"
4/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Approval process is smooth and submission is easy Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

there is nothing as such to dislike about Emburse Expense Enterprise (formerly Chrome River Expense) Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Powerful and easy-to-use expense management and reporting"
4/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Customer service has been great when questions have arisen. The improvements to the Analytics / Reporting modules has also been excellent. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

There are some quirks with the expense report submittals, usually due to our complicated rules, and usually caused by user error. The logic is so complicated in the spreadsheet they provided that is is impossible to understand. A simplified workflow document would really help. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Easy Expense Entry and Smart Receipt Scanning"
4/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Ease for staff to enter expenses and upload receipts. Also uses AI to read contents of receipts and maps data Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

We are on their smallest plan and only use 1/3 of reports. I wish they offered more flexible pricing like they used to or smaller organizations Review collected by and hosted on G2.com.