AN
Verified User in Manufacturing
"Easier than Expected"
3.5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

the SSO is a big help to avoid remembering the password Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

this survey which is a new requirement when using the platform Review collected by and hosted on G2.com.

CG
Carolina G.
Sr Marketing Manager
Enterprise (> 1000 emp.)
"Easy to use and friendly interface"
4.5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The intuitive interface makes it remarkably easy to capture receipts through the mobile app, automatically extracting key data points and eliminating manual entry headaches. Unlike competitors like Concur or Expensify, Chrome River's drag-and-drop functionality and configurable dashboard allow me to organize expenses exactly how I prefer, saving valuable time during my weekly submissions. The system's smart OCR technology is impressively accurate in reading receipts, while the automated policy compliance checks help prevent errors before submission. I particularly appreciate how the platform remembers frequent expenses and vendors, making recurring weekly submissions nearly effortless. The real-time currency conversion and integration with corporate credit cards further demonstrate how Chrome River truly understands and caters to end-users' needs, making it my preferred choice for expense management. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

While Chrome River Expense offers a robust and generally user-friendly expense management platform, it falls short in modern integration capabilities that could significantly enhance its efficiency. Despite its strong OCR capabilities and intuitive interface, the platform lacks seamless integrations with commonly used business services like Uber, Lyft, and food delivery apps, forcing users to manually input these frequent expenses. The absence of AI-powered predictive analytics and smart automation features means users still need to perform redundant steps in expense categorization and allocation, particularly for recurring expenses. For instance, implementing AI could automatically predict expense categories based on historical data, vendor recognition, and spending patterns, reducing the manual effort required in expense reporting. Additionally, real-time integration with popular business apps would eliminate the need for receipt uploads and manual entry altogether, streamlining the entire process. As competitors continue to advance their AI capabilities and third-party integrations, Chrome River needs to evolve in this direction to maintain its competitive edge in the expense management space. Review collected by and hosted on G2.com.

Sean S.
SS
Sean S.
Medical Education Program Coordinator
Education Management
Mid-Market (51-1000 emp.)
"Emburse Expense Enterprise: A streamlined and Faster Experience "
4.5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

I've noticed that the overall speed and responsiveness have improved significantly compared to my earlier experiences. Submitting reports and uploading receipts now feels much faster, ad the platform is better at handling multiple attachments without lag. I also appreciate the recent interface updates, which make navigation smoother and less confusing. These changes save time and reduce frustration, especially when I'm submitting multiple reports in a single session.

Overall, the recent improvements have made Emburse Expense Enterprise a much more efficient and user-friendly platform, which is why I've raised my rating to a 9 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

Although the system is much faster now, there are still times when the receipt scanning feature struggles to capture details accurately. This requires extra manual entry, which slows down the process. A more reliable auto-populate function for vendor names, dares, and amounts would be a big improvement. It would also help if the dashboard offered clearer tracking of where each report stands in the approval chain, so users don't have to email approvers for updates. Review collected by and hosted on G2.com.

AN
Verified User in Consumer Services
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easy to Report"
4.5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

It is a friendly system in order to make my expenses reports Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

I am understanding that this system as all have room to improve Review collected by and hosted on G2.com.

AN
Verified User in Mechanical or Industrial Engineering
Business partner of the seller or seller's competitor, not included in G2 scores.
"Many things can be automated, but as soon as legal backgrounds are required, errors are inevitable..."
4/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Inputs are quick and guided through the masks Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

Not all cases are covered, then you need help from our assistants who deal with it daily. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
"Learning cliff not learning curve"
2.5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The auto classification of receipts saves me a ton of time. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

The most efficient order of operations is not obvious, and I have to figure it out by trial and error. Also, the login link is non-intuitive - I've spent far too much time trying to log in to the wrong Chrome River site. The transition from Chrome River to Emburse no just you can just stream themse was awkwardly, handled the receipts multiple times and realized them in the wrong app. I find the whole expense process more frustrating than it has to be to the point where I'm lobbying for per diems instead purely on the time-saving business case Review collected by and hosted on G2.com.

AN
Verified User in Mechanical or Industrial Engineering
"Seems very simple and straightforward, intuitive UI"
5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Not sure I've only used it for 2 expense reports. It's quite intelligent at labeling expense types. The email function works well too. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

I don't have anything I dislike about Emburse so far Review collected by and hosted on G2.com.

AN
Verified User in Oil & Energy
"It's just so simple and awesome to create expense and submit in few minutes."
5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Simply Cool and easy to fix if the system requires additional details like invoice no. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

Currently the snaps have to get organized by week, month and year, so that gives user a super quick data to attach the right CR snaps for the respective invoices. Review collected by and hosted on G2.com.

AN
Verified User in Insurance
"Emburse Expense Review"
5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The ease of its use . Easy to attach receipts using the app as well. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

Works great. Nothing negative about it. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
"Good experience"
5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Easy to follow instructions and to clear Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

itemization for few like hotel.Didn't make much sense to me might have a specific usecase which i am not aware of. Review collected by and hosted on G2.com.